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Got a rejection for mentioning Apple pre-release software, but I am not

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Re: Got a rejection for mentioning Apple pre-release software, but I am not

#61

Post by userbinator »

faeriechangling wrote: post #38
projektfu wrote: post #8

Would it have killed Apple to highlight the offending words in the original review?

I understand the mistake that led to the rejection. The arrogant, obnoxious, unhelpful, and entitled way the mistake was handled is what’s infuriating.

arrogant, obnoxious, unhelpful, and entitled

That's just Apple being Apple. It's also one of the reasons I don't use their products despite how nice they look. They always think they're right, and smugly so. "You're holding it wrong", etc. The attitude is endemic.

Re: Got a rejection for mentioning Apple pre-release software, but I am not

#62

Post by Apocryphon »

threeseed wrote: post #50
rzwitserloot wrote: post #19

Earlier quoted context omitted.

No, it's a distopian fucking horrorshow. You're right, of course. Humans are involved, it's not consistent, you're witnessing a state machine where 'opinion and carefulness of the human(s) that are part of this process' is a significant chunk of how it works. But, __the escalation features__ are clichéd Catch-22-esque lunacy, and the actual information you receive in order to ascertain which part of the big state mac…

If Apple makes you this unhinged then don't buy their products and avoid reading anything about them. Because these posts have been here for over a decade and will be here for decades to come. Because the App Store is not about developers. It's about users. And being a human-curated process there will often be mistakes and people on Twitter complaining. But users really like curation and so the status quo is very muc…

Is it truly about users if scammy paid apps rise to the tops of the charts?

https://www.macrumors.com/2021/06/07/study-finds-scam-top-pa...

Re: Got a rejection for mentioning Apple pre-release software, but I am not

#63

Post by tannedNerd »

threeseed wrote: post #56
saagarjha wrote: post #55

Earlier quoted context omitted.

I am aware. You can submit prototype devices to those companies. There are clear standards to meet and established ways to escalate or appeal reviews when necessary. You know, like a functional process.

There are established way to escalate and appeal reviews with the App Store. And it's hilarious that you think complying with government regulations is a clear and functional process.

After being an iOS dev for 10 years now, I would gladly deal with the franchise tax board over apple App Store review. Government regulations are set out to the be followed to the letter of the law. App Store guidelines can be tossed aside because a reviewer didn’t like your tone. I’ve had at least two dozen App Store rejections that were magically approved the second I mentioned going to the press about discrimination.

Re: Got a rejection for mentioning Apple pre-release software, but I am not

#64

Post by 88913527 »

tambourine_man wrote: post #11

The little experience I had with AppStore approval is that it’s mostly a game of persistence. They probably see some benefit from a little friction to prevent spam or perhaps it’s just pure stupid bureaucracy. I was rejected for asking access to the camera. The App applied filters to images taken. I stated as much in XCode, something along: this app needs access to the camera in order to apply its effects. Rejected f…

One of the main points of the App Store is for curating quality, and I'm sure there is some positive correlation between quality and persistence, but like any one-size-fits-all policy, it will have failure around the edge cases (persistent spammers and non-persistent but quality software publishers).

Re: Got a rejection for mentioning Apple pre-release software, but I am not

#65

Post by jeffparsons »

I haven't had to deal with Apple's reviewers much personally, but I've watched in amazement as my colleagues wade through the process. Sometimes reviewers get stuck in loops, repeatedly flagging "issues" (misunderstandings) that were already resolved earlier in the conversation. It's like talking to a chat bot with no conversational memory; I guess maybe because it's actually a different person on the other end each time?

The most successful strategy I've seen so far is to summarise the entire conversation so far in every single message you send.

I've also found, like other commenters in this thread, that we are now much better versed in Apple's rules than their own reviewers. So it can help to include quotes from their rules in the conversation summary.

Re: Got a rejection for mentioning Apple pre-release software, but I am not

#66

Post by [deleted] »

jeffparsons wrote: post #65

I haven't had to deal with Apple's reviewers much personally, but I've watched in amazement as my colleagues wade through the process. Sometimes reviewers get stuck in loops, repeatedly flagging "issues" (misunderstandings) that were already resolved earlier in the conversation. It's like talking to a chat bot with no conversational memory; I guess maybe because it's actually a different person on the other end each…

[deleted]

Re: Got a rejection for mentioning Apple pre-release software, but I am not

#67

Post by noveltyaccount »

userbinator wrote: post #61
faeriechangling wrote: post #38

Earlier quoted context omitted.

I understand the mistake that led to the rejection. The arrogant, obnoxious, unhelpful, and entitled way the mistake was handled is what’s infuriating.

arrogant, obnoxious, unhelpful, and entitled That's just Apple being Apple. It's also one of the reasons I don't use their products despite how nice they look. They always think they're right, and smugly so. "You're holding it wrong", etc. The attitude is endemic.

100%, and sadly I've had quite a few high-friction conversations with friends about iMessage. It's endemic and trickles down to some of their customers, too.

Re: Got a rejection for mentioning Apple pre-release software, but I am not

#68

Post by CharlesW »

saagarjha wrote: post #44

“Fun fact”: mentioning pre-release software is actually very much allowed by the App Store guidelines, and has been for several years. The App Store reviewers themselves have failed to keep up with the developer program license agreement changing and removing the “you can’t talk about beta software” bit. As an app developer it’s hilarious that we have to keep better track of that agreement than they are willing to bu…

> “Fun fact”: mentioning pre-release software is actually very much allowed by the App Store guidelines, and has been for several years.

FWIW, I'm reading the App Store guidelines now and can't find anything to support this. I must be missing it. What section are you thinking of?

Re: Got a rejection for mentioning Apple pre-release software, but I am not

#69

Post by rroot »

tambourine_man wrote: post #11

The little experience I had with AppStore approval is that it’s mostly a game of persistence. They probably see some benefit from a little friction to prevent spam or perhaps it’s just pure stupid bureaucracy. I was rejected for asking access to the camera. The App applied filters to images taken. I stated as much in XCode, something along: this app needs access to the camera in order to apply its effects. Rejected f…

I wonder if the reviewers have a reject quota?

Re: Got a rejection for mentioning Apple pre-release software, but I am not

#70

Post by CharlesW »

Apocryphon wrote: post #62
threeseed wrote: post #50

Earlier quoted context omitted.

If Apple makes you this unhinged then don't buy their products and avoid reading anything about them. Because these posts have been here for over a decade and will be here for decades to come. Because the App Store is not about developers. It's about users. And being a human-curated process there will often be mistakes and people on Twitter complaining. But users really like curation and so the status quo is very muc…

Is it truly about users if scammy paid apps rise to the tops of the charts? https://www.macrumors.com/2021/06/07/study-finds-scam-top-pa...

"Guess what, there is an actual human on the other side that is reviewing your app (with support of automation tools obviously). That person will make mistakes…"

Those mistakes work both ways. Sometimes apps are approved that shouldn't have received approval.

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