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MacBook Air M1 screen crack for no apparent reason

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Re: MacBook Air M1 screen crack for no apparent reason

#481

Post by ortusdux »

opan wrote: post #221
ortusdux wrote: post #168

It's things like this that make Framework laptops sound more and more appealing. An OEM replacement screen is $180 and swaps out in minutes.

If only they had high-end ARM chips as an option.

They are a new hardware company that shipped their first product less than 12 months ago. They are not going to make everyone happy in their first year. What they are selling is reparability and upgradability in a good formfactor. If they launch a high-end ARM chipset next year, you can buy it and then install it in your mac-book air sized laptop in 10 minutes. You can then take the old MOBO/CPU and use it as NUC. When they launch better screens, you can take the stock one out and spend $40 on a USB-C adapter to turn it into an external monitor. I'll take that over Apple's "you get what you get, and you will like it, because we know better" approach any day.

Re: MacBook Air M1 screen crack for no apparent reason

#482

Post by cutler »

This is the dark side of dealing with Apple. They won't take responsibility for anything. I bought my partner and iPhone 11 Max Pro and shortly after the warranty period ended a vertical band of light appeared spontaneously on the screen. No concession from Apple so £309 for a repair. Gouged doesn't come close.

Re: MacBook Air M1 screen crack for no apparent reason

#483

Post by namecheapTA »

surfpel wrote: post #294
ok123456 wrote: post #265

Earlier quoted context omitted.

Except the Mercedes is actually repairable.

For most people, you'll have to take it to the mechanic and it'll cost you an arm and a leg... wait that sounds familiar...

A vehicle needing a repair that costs 50% of its new MSRP is extremely rare, outside of a few electric vehicle battery packs.

In addition, when a vehicle reaches the point where any common repair costs more than it's current market value, it's basically considered worthless and only desperate people buy them. How long does it take an apple product to reach that point? A year?

Re: MacBook Air M1 screen crack for no apparent reason

#484

Post by namecheapTA »

asdff wrote: post #450
Crosseye_Jack wrote: post #447

Earlier quoted context omitted.

I've seen it happen outside of Apple, heck I've seen it outside the tech world. Company deems the damage to be out of warranty however after looking at the purchasing history/power of the customer and deeming them as "someone they don't really want to piss off" they will then offer a no cost repair/replacement as a "goodwill gesture". Think of it like this:- You have 2 clients you sold widgets too that have come in f…

It just seems like you are wide open to legal broadsides working with a policy like this. Basically you are turning your repair program into a class based program. Poor people are disadvantaged relative to your whales but that isn't clear to anyone using the service. IANAL but it seems like it could be easy money for a law firm on discrimination grounds if they had this sort of stuff on record from an apple employee.

Car dealerships do favors constantly for repeat customers that don't haggle to death during the purchase process.

Re: MacBook Air M1 screen crack for no apparent reason

#485

Post by endorphine »

BoorishBears wrote: post #460
comprev wrote: post #258

Earlier quoted context omitted.

For many people outside of HN demographic $500 is a lot of money for "a computer" A macbook would be like buying a top spec Mercedes when all they need is a no frills base model Ford.

My mother had this mentality. Almost yearly she'd buy some $150-$200 Dell clunker, all plastic, atrociously low resolution, loaded with bloatware. For years I told her if she'd just buy one "overpriced" Macbook she'd save money in the long run, since despite some hiccups over the years, Macbooks are not particularly unreliable. - Eventually I took it upon myself to give her my old Surface since she didn't want to lea…

Agreed. I'm very proud of a $1200 Sony Vaio laptop I got back in 2007. My mother still uses and it's going strong, albeit the battery which needs to be replaced.

Re: MacBook Air M1 screen crack for no apparent reason

#486

Post by namecheapTA »

scottydelta wrote: post #158
lstamour wrote: post #142

Earlier quoted context omitted.

If it's only been 10 days, can you return it? That seems extreme, yet maybe expected if something didn't quite pass QA, it might show up that early. I can confirm that at a real Apple Store I've had genius bar folks take photos of everything also. Seems to be Apple policy these days, if they feel like it, to more easily blame the customer. Doesn't always happen though, and sometimes it helps - e.g. I received a "repa…

India doesn't have return policies like US. Once you buy the product, there is literally no way to return in. I have lived in both the places and there is a stark difference between policies.

Why do you think that is? It works great here for companies (Nordstrom, Costco, even Walmart)

Re: MacBook Air M1 screen crack for no apparent reason

#487

Post by namecheapTA »

Maursault wrote: post #275
peppertree wrote: post #16

Impact at the edge of screen created microscopic crack. Thermal change caused the crack to spread. It happens all the time with vehicle windshields.

It is possible many or most of the reported screen cracks are due entirely to thermal changes. The M1 MacBook displays are made of glass . Glass is a poor thermal conductor and rapid changes in temperature will create stress fractures in the glass that will eventually crack. When heated, thin glass begins to crack. Let's say, for argument's sake, the OP has their desk in front of a window. At night, temperatures go d…

I'm sitting in a car with 150k miles on it, with the original windshield. It has one chip from when I followed a gravel truck too closely once. Sometimes I even take it to a carwash in the summer with a baking hot windshield. Sometime I turn on the heater in the winter while it's snowing. Amazingly, engineers have designed a glass product that is as heavy, thick, coated, whatever... To survive common usage for a decade.

Re: MacBook Air M1 screen crack for no apparent reason

#488

Post by namecheapTA »

sackerhews wrote: post #259

My friends iPhone got replaced 3 times, every single time the same fault. Something to do with audio interface going missing and mic not working. His next phone was an Android. I remember looking it up and there were rumours that Apple had initially acknowledged this fault and replaced them with no questions asked but then withdrawn the memo.

My Pixel 4XL, that I bought second hand, had it's battery replaced TWICE under warranty. Then, it started failing against, and I got an OS level alert saying they're detecting another battery fault and that I was eligible for a warranty extension at no cost, and to go and get it fixed. I just take it to the nearest UbreakIfix (or something like that) and they fix it in an hour sometimes, once it took a few hours because they were extra busy.

I was so impressed I bought my dad another used Pixel 4xl because I trusted them. And I'm someone that in general dislikes Google for losing their way the last 5-10 years.

Re: MacBook Air M1 screen crack for no apparent reason

#489

Post by calsy »

piyh wrote: post #455
calsy wrote: post #231

Earlier quoted context omitted.

Don't pay a premium for new hardware as its more likely to break. This is your own fault for being an 'early adopter'. AppleCare+, pay even more for 'Apple Insurance' so you can repair the expensive defective product sold to you already covered by warranty and consumer law. Have extra money available to pay for repairs that can only be carried out by Apple for the laptop you paid a premium for with the mistaken belie…

The screen is the same as the Intel models. The chassis is not the early adopter part

I should have mentioned I was being sarcastic.

Re: MacBook Air M1 screen crack for no apparent reason

#490

Post by invalidname »

zik wrote: post #357
r3012 wrote: post #229

Earlier quoted context omitted.

There are trade-off there to consider. One get's ruggedness but carbon fiber is generally not a good thermal conductor which could be a problem for a laptop with no fans. And titanium is very expensive compared to aluminum. Like all engineering. It's about priorities.

He said magnesium, not titanium.

I guess he was referring to the old titanium macbook pro (during the G4 era) which was amazing. I had one in my motorcycle sidebags and it survived amazing abuse.
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