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MacBook Air M1 screen crack for no apparent reason

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Re: MacBook Air M1 screen crack for no apparent reason

#41

Post by alliao »

ajb wrote: post #27
scottydelta wrote: post #3

Apple has always tried to blame customers whenever they can. I remember when my MacBook pro 2015 started glitching and Apple voided the warranty by saying there was liquid spillage/fluid damage. So apparently macbooks have these small stickers inside them which change color upon contact with liquids to help detect liquid damage but the issue with those stickers are that they also change color if you live in a humid a…

Maybe this is an urban legend, but: Sinclair Research made early home computers, well known in the UK, not so much elsewhere. These were tricky to set up, and often returned as broken. To cut their support costs, supposedly Sinclair, on first receipt of a 'broken' computer would simply add a sticker and send it back, 'repaired'. Often the customer would get it working on this second attempt. Only when a computer was…

if 80% of cases were due to improper connection or EBKAC then this would actually be quite an elegant solution......

Re: MacBook Air M1 screen crack for no apparent reason

#42

Post by conductr »

madrox wrote: post #26

Sounds like a manufacturing or sourcing issue. I can only imagine Apple hasn't recalled or notified customer support to be on the lookout for this because Apple themselves isn't even aware of the issue. How would they know? Techs writing up these issues are probably attributing them all to user damage. Unless someone is actively looking for a noticeable uptick in user damage cases I doubt it even comes up.

They should know it's not normal to replace this many screens on a ~2 year old product line, they should be monitoring this type of data. It shouldn't have to bubble up from the front lines of tech support

Re: MacBook Air M1 screen crack for no apparent reason

#43

Post by kjkjadksj »

peppertree wrote: post #16

Impact at the edge of screen created microscopic crack. Thermal change caused the crack to spread. It happens all the time with vehicle windshields.

Then why hasn’t it happened for other macbooks? The corners of my 2012 are noticeably deformed from impacts and the screen is fine

Re: MacBook Air M1 screen crack for no apparent reason

#44

Post by geoffeg »

HideousKojima wrote: post #35
ValentineC wrote: post #28

Earlier quoted context omitted.

> Apple has always tried to blame customers whenever they can. +1 to this. Apple has never admitted fault for their shoddy MagSafe 2 charger (and older Lightning) cable insulation, many of which have ended up disintegrating and spewing blue stuff all over my furniture. I've had multiple cables flake over the years, and every time I bring one of the chargers to a Genius bar (so far: Australia, Japan, and Singapore), t…

Apple doesn't want to do proper strain relief on their cables because it's ugly and unaesthetic. Apple has basically always prioritized form over function.

Apple wasn't always like that, just the current iteration of Apple. Back in the 80s and 90s Apple was more focused on longevity and building really great user interfaces than purity of design. Their Human Interface Guidelines were some of the best in the industry and they spent a lot of time and money on human factors research.

Re: MacBook Air M1 screen crack for no apparent reason

#46

Post by no-s »

peppertree wrote: post #16

Impact at the edge of screen created microscopic crack. Thermal change caused the crack to spread. It happens all the time with vehicle windshields.

> Thermal change caused the crack to spread. It happens all the time with vehicle windshields.

This happened to my brother’s brand new Tesla. Tiny impact on the edge extended all the way across after a week in Tucson. Very sad, especially because the service was difficult (had to return to SoCal for repair). The next week around Tucson I looked for and spotted over a dozen Teslas with similar crack extensions.

It’s probably safer for it to be flimsy. If it shatters it will become chunks and not shards. The Air screen is big enough to make killer shards...

Re: MacBook Air M1 screen crack for no apparent reason

#48

Post by kayodelycaon »

kjkjadksj wrote: post #43
peppertree wrote: post #16

Impact at the edge of screen created microscopic crack. Thermal change caused the crack to spread. It happens all the time with vehicle windshields.

Then why hasn’t it happened for other macbooks? The corners of my 2012 are noticeably deformed from impacts and the screen is fine

Hell, the newer iPads flex a bit and we don’t have screens break constantly.

Re: MacBook Air M1 screen crack for no apparent reason

#50

Post by maerF0x0 »

> it is frustrating that apple doesn’t believe its costumers.

What's notable here is there is 49 pages of seemingly mostly "me too". It should give Apple at the very least pause for reevaluation of their stance. One guy saying "I didn't do it man" is not evidence, but a clearly non coordinated global trend of people claiming the same thing? Pretty compelling.

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