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The layoffs at Klarna

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Re: The layoffs at Klarna

#91
post #66

I have never understood why health ensurance is handled by the employer in the US, why don't people buy private health insurance instead? It feels insane to put yourself in that kind of dependency on your employer.

Employers cover a majority of the cost of insurance. In Boston, I pay maybe $70 every 2 weeks for health insurance, but on the private market I'd be paying 5-10x as much for worse coverage.

Re: The layoffs at Klarna

#92
Should be noted that employment in Sweden is as far from “at will” as you can get. There is basically no legal difference between a union worker at a paper mill and a software developer at a startup (once it reaches a certain size). The law basically says that the last one in must be first out, and sidestepping this order requires negotiating severance with unions (yes also for white collar tech workers). So if you need to reduce headcount by 10% it’s going to be cheap if you fire the 10% most recent hires. If you want yo choose the 10% to cull it’s going to be expensive. The compensations in the article don’t look very generous at all.

Re: The layoffs at Klarna

#93
post #67

Klarna generated $1.42 billion revenue in 2021, a 32 percent year-on-year increase. A majority of Klarna’s income comes from interchange, processing and merchant fees. As Klarna has expanded its BNPL offering, its losses have increased. It reported a net loss of $730 million in 2021, a 337 percent increase on its 2020 loss. I would say its surprising that this company is still in business at all with numbers like thi…

For transaction processing, wouldn't a 1-3% margin be about the maximum achievable? That would translate to about 15 million dollars in potential profit against a 730 million loss.

I think Klarna can charge slightly higher fees to merchants (it looks like they charge up to 6%) as sales increase with buy now pay later. Also they probably think they can make money off of servicing the debt (late fees, interest on balances).

Re: The layoffs at Klarna

#94
post #66

I have never understood why health ensurance is handled by the employer in the US, why don't people buy private health insurance instead? It feels insane to put yourself in that kind of dependency on your employer.

Private insurance can be thousands of dollars a month, so before Obamacare it was a pretty niche thing. It still kind of is, because for professional jobs the expectation is a massively subsidized health plan. Voluntarily paying an extra $1500/month for the independence of not relying on your employer is not a choice most people would make.

Re: The layoffs at Klarna

#95
post #14

> The culture of “we are awesome” has dominated most internal communications for the last couple of years, including in 2022. We all believed that we were awesome and would continue growing and winning. This is the big thing that drives me nuts . I don't know if it's a fragility of ego thing or what the cause may be, but it results in a corporate inability to critically self-evaluate at the highest levels. If you can…

> experiences that untreated ADHD blessed me with was routinely failing classes. That repeated exposure to undeniable failure Huh. Never thought of this. In a balanced culture, this offers no advantage. But in one still recovering from the self esteem days, when even games were encouraged not to produce any losers, I see how that awareness is competitive.

I used the word blessed somewhat tongue-in-cheek. I'm not sure I would call it an advantage, rather just a different set of experiences than a large majority of the tech world.

Re: The layoffs at Klarna

#96

Klarna generated $1.42 billion revenue in 2021, a 32 percent year-on-year increase. A majority of Klarna’s income comes from interchange, processing and merchant fees. As Klarna has expanded its BNPL offering, its losses have increased. It reported a net loss of $730 million in 2021, a 337 percent increase on its 2020 loss. I would say its surprising that this company is still in business at all with numbers like thi…

I recently left an 8,000 person company that's been on a 2 decade loop of private money to publicly traded and back a couple times now. It occurred to me that in 25ish years (about 10 of which I worked there) that it might never have made any money - I can't remember a profitable year ever; we were always seeking growth above all else. I now work at a small SaaS company of around 50 people and it's only ever made mon…

Sounds like the old old SNL skit about banking.

Wikipedia- "First CityWide Change Bank – Two ads promote a financial institution whose only service is providing change (e.g. "you come to us with 16 quarters, 8 dimes, and 4 nickels, we can give you a 5 dollar bill"). How does First CityWide make money doing this? As one service rep says it, "The answer is simple: Volume"."

Re: The layoffs at Klarna

#97
post #88

Earlier quoted context omitted.

> The self congratulatory back-patting (even if it's just "everything is fine, we're doing great") is treating success like an achievement. Success requires vigilance. Excellence is not an achievement, it's an activity. I used to wonder why friends of mine would get gifts for things like graduating elementary school or even high school. I asked my father for something because I was graduating highschool on the honour…

I feel sorry for you that your father never got you that gift for graduating high school. My father got me an HP calculator and it's still one of my treasured possessions. It has had no negative impact on my success.

You can still get gifts but that comes from love, not as reward for something mundane.

Re: The layoffs at Klarna

#98

Earlier quoted context omitted.

> If you aren't succeeding, you are failing - and I was expected and taught to succeed by default. Nitpicking, but you were expected to succeed by default, and also taught to strive for success by default (and presumably also taught the tools and approach to maximize likelihood of success). People cannot be taught to "succeed by default", anymore than someone could be taught to "win the world series by default". And…

I've had my fair share of failures that's for sure. I'm do not expecting to actually succeed every single time, but I am putting in the best effort to at least try to succeed instead of just trying to coast along or shrug it off being like "meh, just wasn't in the cards". I also don't expect massive celebrations when I actually do succeed - success is what is expected. If I'm supposed to make the big sale, I don't ge…

That's fair. And to be honest, I have a very similar mindset - so I'm super not judging.

Just making an observation that scaling this up to a population level is tricky. Easy to mangle up the nuances when trying to impart this to children. I suspect you need a relatively stable environment for this to really take hold as well. And finally, you do actually need to be able to feed the child some degree of external success to get them to actually buy into this.

Re: The layoffs at Klarna

#99
post #14

> The culture of “we are awesome” has dominated most internal communications for the last couple of years, including in 2022. We all believed that we were awesome and would continue growing and winning. This is the big thing that drives me nuts . I don't know if it's a fragility of ego thing or what the cause may be, but it results in a corporate inability to critically self-evaluate at the highest levels. If you can…

I worked for a company where the C-suite used the phrase "drinking our own champagne" instead of "eating our own dog food". To me, this just oozed insecurity about the product and the company.

“Drinking our own champagne”

I feel like I need to take a shower because of how vomit-inducing that statement is.

Re: The layoffs at Klarna

#100
I still currently work at Klarna.

The article is a very good write up of what happened. I'm going to talk about what the current internal situation is and how people are feeling based on what I'm seeing.

Since the layoffs there has been a noticeable shift in atmosphere. Previously quite a few people would regularly come to the offices, now not so much. Some still do come but significantly less. Performance has gone from people often going beyond what was expected to "I'll do enough to keep my job". A colleague who was previously very keen working for Klarna and would often work a good 11 hours+ is now "disenchanted" and doesn't quite know what to do with themself.

Job satisfaction and overall happiness has rapidly declined and is still going down. Some departments do internal anonymous surveys where people outright get asked if they are happy at work. From the ones I saw, every single one had a drop of at least 20%, some significantly more. Participation rate of those surveys has also declined. Most people I spoke to outright said they're not participating anymore because they're on the way out.

A good 50% of the people I asked, outright said they are looking for a new job. I expect some are not sharing because they want to keep it a secret. I'm expecting my team to loose about 40% of its members within the next 5 months. As far as I know, there is only replacement hiring, no active hiring.

One of my very talented colleagues that I have been working with for 3 years got laid off. During a chat with our direct supervisor I asked them if they could tell me the reason. Trying to reassure me, they said I had nothing to worry about and that my colleague wasn't fired for poor performance but other internal reason. I knew this colleagues salary so I also know they weren't let go because of their high salary. Since then my team has an open position that is hiring for this exact role. Make of that what you will.

As you might have read from the article, communication was absolutely horrendous. One of the key things I'd like to mention is that Klarna always promoted open and frequent communication. Only this was never practiced by the C-Level. This was incredible apparent during the layoffs. Many people had questions but C-Level was dead silent and let HR people "manage" the fallout. My colleague had their meeting at the start of the working day on Tuesday (layoffs were announced the day before). My supervisor got told of the layoff 15 minutes before my colleagues meeting. Informing my supervisor was done through a 3 sentence slack message.

2 weeks after the announcement, quite a few pregnant women came forward that they also received an offer. Additionally, a lot of people on long term sick leave were contacted. Since the layoff decisions weren't made centrally, I doubt these groups we're specifically targeted but Klarna is, in comparison to the average Swedish company, quite international. I know of at least one case from a decision maker (not C-Level) that a woman was laid off because she was 8-months pregnant and due to go on her maternity leave. I'm not going to speculate on what, if any, legal actions are following from this.

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