The Cluetrain Manifesto is painful to read and suffers from inflated prose rather that speak plainly to the reader. Tech columnist John C Dvorak disliked The Cluetrain Manifesto and wrote a very entertaining book review in PC Magazine from 2002: Cult of the Cluetrain Manifesto : https://www.pcmag.com/archive/cult-of-the-cluetrain-manifest...
Over time, I have had success applying many of the ideas in the book. Small enterprises remain a place where the trends can be pushed back and more out of the way. Doing that makes for great customer relationships, high value communication and work being fun, even when it's responding to someone having trouble with the product and or service.