Totally agree that the optics on this were horrendous. And Amazon admitted as much 13 years ago.
The only slight thing I’ll say in their defense is that since the uploaded (it was through a self-service system) didn’t have the rights to upload those books (essentially, a third-party pirated the book, uploaded it to Amazon’s servers and then sold the book they didn’t have rights to), I understand the thought process that you’d delete and refund. It’s not like this was a legitimate book they removed. It was literally pirated. Removing books from purchaser’s devices was absolutely the wrong move and has created negative PR for Amazon for 13 years because of one bad decision. But Amazon has admitted it was the wrong move and to my knowledge hasn’t done it again.
In fact, there are a number of books I’ve bought from Amazon over the years that are no longer available on Kindle for a variety of reasons (sometimes publishers pull them, sometimes authors) that I can still download retroactively to any of my devices. So if I’m going to be locked into any ecosystem, and this is just me, I’d rather be locked into the ecosystem that has had its DRM cracked pretty succinctly (meaning I can use my purchases on non-Amazon devices or apps) and that has an insanely robust library of books. Oh, and that integrates with my Audible library.
Compare that to iBooks, where the DRM hasn’t been broken (at least, not the current scheme. Some people have had success using insanely old versions of iTunes and DRM rippers from more than a decade ago, but that’s not a reliable or approachable method) and I can’t read any of those books on my Eink devices, or Kobo, which doesn’t have as robust of a library and has always had that weird store-brand Frosted Flakes feeling, and I’m very happy to be inside the Kindle world.
Plus, my Kindle Oasis has truly been a treat. (I said I would never buy one and now have bought two, so jokes on me).