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Oracle Suspended My Account

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Re: Oracle Suspended My Account

#191

Post by jl6 »

jnwatson wrote: post #146
OrangeMonkey wrote: post #7

There is a pattern in technology companies and user reports of them: * User does thing that appears to be fine. * User is banned * User has no way of fixing this, ask for redress, they are just cut out now. I think this pattern is something that should be held in contempt and is eventually thrown away. If I had to guess, though, it won't be.

It helps to understand the motivation why “Big tech” operates this way. Any time a company offers something free that is Turing complete, abuse occurs at incredible scale, scale that can only be opposed through automated means. The next level of abuse is that the same abusers will use all the same escalation methods as legit accounts. They want to figure out why they got blocked so they can evade the blocking. It tak…

The problem is tractable when the users are paying customers. The issue arises when the product is “free”. The users treat their account like a burner phone, and the service providers treat the users like disposable cattle.

Re: Oracle Suspended My Account

#192

Post by lenkite »

rch wrote: post #77
Closi wrote: post #49

Earlier quoted context omitted.

Eh, even if it happens everywhere it’s frequency is different and some companies are easier to resolve it than others - I much prefer my chances with Microsoft than with Google for example.

I've found that both are pleasant to work with, on the cloud side at least. That pleasant demeanor doesn't always translate into getting immediate results, but how could it really?

Having experience on both MS and Google platforms for our multi-cloud product, I can confidently state that Microsoft is far more responsive than Google.

Re: Oracle Suspended My Account

#193

Post by vlovich123 »

jl6 wrote: post #191
jnwatson wrote: post #146

Earlier quoted context omitted.

It helps to understand the motivation why “Big tech” operates this way. Any time a company offers something free that is Turing complete, abuse occurs at incredible scale, scale that can only be opposed through automated means. The next level of abuse is that the same abusers will use all the same escalation methods as legit accounts. They want to figure out why they got blocked so they can evade the blocking. It tak…

The problem is tractable when the users are paying customers. The issue arises when the product is “free”. The users treat their account like a burner phone, and the service providers treat the users like disposable cattle.

I thought so too buy many abusers will create accounts en masse & add stolen fake credit cards as payment options (or create virtual cards with very small limits? Not sure if services disallow those kinds of options for that reason). People are quite creative.

Re: Oracle Suspended My Account

#194

Post by vlovich123 »

deltree7 wrote: post #187
josephcsible wrote: post #136

Earlier quoted context omitted.

If you get sued and don't bother to show up to court, the judge will take the other side's word as gospel and you'll lose with a default judgment against you. This isn't unfair, though. Similarly, since these companies never give their side of the story, I see nothing unfair about assuming they're in the wrong.

Actually companies absolutely should take that path. Society deserves Trump and Musk way of dealing with public instead of being professional and courteous. Oracle should absolutely out the guys whom they suspend because they have kiddie porn or did illegal transactions on their site or break terms of services. Seeing Musk and Trump's success, one bold company will do it and will be enormously successful in deploying…

It sounds good but in practice it's a no win situation though. Going to war with current and/or former customers can make you look worse than saying nothing. Also, I don't know if I would put Trump and Musk up as model ways of responding to criticism vs just straight up using their money and power to bully those people away.

Re: Oracle Suspended My Account

#195

Post by bebrws »

How does Facebook stand here? Haha I have an account I tried to go through the reset account process more times than I can count. No reset email was evvvvver sent. Don’t waste ur time adding the friends that can reset your account.

But hey, maybe Facebook does favors. And maybe it’s all just one big dumpster fire.

Who’s to say

Re: Oracle Suspended My Account

#196

Post by ivlivs »

This happened to me too, earlier in the year. Fortunately I wasn't doing anything important with the single instance in my account. It was comically impossible to find any information about what had happened. And then a few weeks later, the account re-activated - again, without explanation.

I don't think you unknowingly violated some ToS. The best I could figure, there's a periodic automated internal process that accidentally sets some accounts to an invalid state. Accounts with paid support can complain and get fixed manually. The rest of us need to just wait for some other automated sweep to come along and fix all the broken accounts.

Needless to say, I wouldn't use OCI free tier for any kind of production workload. And I'm not sure I'd trust that this type of issue is limited to free tier accounts. It seems like stuff in OCI... just breaks sometimes.

Re: Oracle Suspended My Account

#198

Post by throw_m239339 »

jkaplowitz wrote: post #183
throw_m239339 wrote: post #89

Earlier quoted context omitted.

> But even if they had: really, managing a cloud infrastructure via VPN is so far from shady that it's often recommended or required by many tech companies' security policies for people working from public wifi locations among other circumstances, as an added layer of protection against local eavesdropping and sometimes also for specific predictable networking routing within a cloud network perimeter. We're talking a…

> We're talking about 2 different kind of VPN here, and you know it, please don't spread confusion on that topic. Nobody needs to connect to his own database service using some B2C service like North VPN to obfuscate where the actually queries come from. Honestly, a student/hobbyist from Turkey who is trying specifically to defend against a local eavesdropping or censorship threat, or to work around restrictive firew…

Oracles owes absolutely nothing to someone using their free tier. Oracle doesn't care why would anybody use a public VPN and would certainly mark any person who does that as a fraudster.

Finally, here is their pitch for their free tier.

That ends that inane discussion with your misplaced moral arguments(also known as entitlement) quite clearly.

https://news.ycombinator.com/item?id=32322140

Re: Oracle Suspended My Account

#199

Post by kube-system »

speedgoose wrote: post #154
zaarn wrote: post #67

Earlier quoted context omitted.

Because it integrated with OracleDB.

But if you are still stuck with OracleDB, you are probably not happy about that and you can get it in other clouds providers anyway.

If someone is "stuck with OracleDB" then it sounds like they don't make the purchasing decisions.

Re: Oracle Suspended My Account

#200

Post by [deleted] »

kragen wrote: post #189
chrisseaton wrote: post #37

Earlier quoted context omitted.

I think if you're making a list of big tech companies that will sometimes randomly shut-out customers due to automated monitoring, then that's all of them isn't it? I've seen a story about every one of them I'm sure. It's not a problem with individual companies, it's a general societal problem.

You should probably disclose when commenting on this thread that you are an Oracle employee.

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