Same behavior is reported by a lightly-paid individual user previously(use translators). Same story, account gets suspended, Oracle be “you take our words seriously and understand what you’ve done to us” and paths end there.
Oracle Suspended My Account
131–140 of 302 posts
Re: Oracle Suspended My Account
#132Earlier quoted context omitted.
I would assume it is contract based and thus falls already under contract law. You could start a civil case. There is no need to make something illegal that already has ways to get resolved. Part of the problem in the US is that a civil courtcase is a horrible thing. At least in Europe the loser pays the court costs of the winner. That already makes this kind of behaviour less likely. In the US you have to spend lots…
> You could start a civil case Good luck winning any kind of lawsuit against Oracle also. Their legal dept (like their sales dept) is famously aggressive and well-staffed.
> Good luck winning any kind of lawsuit against Oracle also.
They don't always win, but it can be hard to see if the case does not go to trial. Settlements typically include confidentiality provisions to prevent publication of the result. [0]
[0] https://www.upcounsel.com/confidential-settlement-agreement
Re: Oracle Suspended My Account
#133Wow, that Oracle Cloud customer support transcript the author found is particularly damning. What a terrible customer experience. I guess this is Oracle-ese for "you're not rich enough for us to care." > Customer: Can you help me to see what happen with my Oracle Cloud account please? > Agent: let me check it . one moment > Customer: Sure. It says in the Tenancy details that my user is inactive. Even if I try to upgr…
This is why I'm finally slowly starting to self-host things. It's not really convenient compared to *aaS, as it's a whole lotta new stuff to learn with great consequences for an error (because of the security issues), but I would be absolutely screwed if I needed customer service for any of these "customer is the product" services I use (e.g. everything Google). That alone is worth the hassle.
I guess we should expect our isp to start banning us without giving reason in the future too.
Re: Oracle Suspended My Account
#134OCI it's pretty confusing. They have two free tiers, the expanded initial time based and the always free tier. As far as I can tell, when your time runs out on the expanded free tier they turn everything off and you have to re provision into always free or do an account upgrade. They deny a lot of credit cards they should accept. I have been unable to upgrade on any of my cards. Since provisioning always free tier a…
Having different tiers that are free is pretty typical. AWS has three free tiers - https://aws.amazon.com/free/ MS Azure has two free tiers - https://azure.microsoft.com/en-us/pricing/free-services/ Google Cloud has two free tiers - https://cloud.google.com/free OCI has two free tiers - https://www.oracle.com/cloud/free/
The only cloud service I've had pro actively turn off provisioned resources is OCI. I've used all but Google cloud. That's a pretty distinctive difference IMHO. My post attempts to describe when and why. Though I have only used time based free credits on the other providers.
Despite my always free having been up a year now I'm still reluctant to put production critical resources on it because of the experience.
I'd be more willing if they would take one of my cards for an account upgrade as I otherwise generally like the service.
Re: Oracle Suspended My Account
#135Why do people who pay nothing feel entitled to a) service and b) customer support (neither of which is free to provide)?
This makes no sense to me.
Re: Oracle Suspended My Account
#136There is a pattern in technology companies and user reports of them: * User does thing that appears to be fine. * User is banned * User has no way of fixing this, ask for redress, they are just cut out now. I think this pattern is something that should be held in contempt and is eventually thrown away. If I had to guess, though, it won't be.
You missed out an important step * HNers, redditors and TikTokers somehow always believe the user's side of the story even though they have absolutely no clue about the context or the integrity of the complainer because pitchfork and anti-corp is always the default stance rather than due process on social media
If you get sued and don't bother to show up to court, the judge will take the other side's word as gospel and you'll lose with a default judgment against you. This isn't unfair, though. Similarly, since these companies never give their side of the story, I see nothing unfair about assuming they're in the wrong.
Re: Oracle Suspended My Account
#137Earlier quoted context omitted.
> We're coming back full cycle to decentralized systems. You say this as if it's something that's happening, but it's not. There's a few pockets of self hosted bits here and there, but that's not new. We are not coming back to decentralised systems, and we will -never- go back to that in any significant number. Most people are not going to give up the cloud to go back to bare metal. Most people are not going to give…
Using this logic, we'd be still using landline phones. The reason decentralized/baremetal is not popular is the same reason why cloud is: It's not as practical. Once there is the infrastructure to make it as practical as cloud (or more), the change will happen.
Landline phones are an example of centralized infrastructure. You don't own anything but your phone, and the landline company owns and manages the rest, and you can be cut off at any time. Landline vs. mobile isn't as different as you might think. The business model is the same (monthly subscription). The only difference is the lack of being physically tethered to your voice connection and of course the addition of data services.
Re: Oracle Suspended My Account
#138I have no clues beyond what's in the article, but I suspect that a combination of being from Turkey (author spells it that way) and being on the free tier triggered some sort of auto-script that attempts to detect crypto-mining or something. Attempting to use a VPN to distract from the access from Turkey would probably also trigger some other auto-detector. Free tiers give free tears; they're always fraught with dang…
> Turkey (author spells it that way) ... that's the correct way to spell it: https://wikipedia.org/wiki/Turkey
For context, there was a discussion recently regarding the change of the official (english) name of the country:
https://news.ycombinator.com/item?id=32066453
Re: Oracle Suspended My Account
#139I have no clues beyond what's in the article, but I suspect that a combination of being from Turkey (author spells it that way) and being on the free tier triggered some sort of auto-script that attempts to detect crypto-mining or something. Attempting to use a VPN to distract from the access from Turkey would probably also trigger some other auto-detector. Free tiers give free tears; they're always fraught with dang…
> Turkey (author spells it that way) ... that's the correct way to spell it: https://wikipedia.org/wiki/Turkey
Recent change:
The Republic of Türkiye changed its official name from The Republic of Turkey on 26 May 2022 in a request submitted to the Secretary-General by the country's Minister of Foreign Affairs.
Re: Oracle Suspended My Account
#140Wow, that Oracle Cloud customer support transcript the author found is particularly damning. What a terrible customer experience. I guess this is Oracle-ese for "you're not rich enough for us to care." > Customer: Can you help me to see what happen with my Oracle Cloud account please? > Agent: let me check it . one moment > Customer: Sure. It says in the Tenancy details that my user is inactive. Even if I try to upgr…
Could the account be flagged for Anti-Money Launder Investigations or something? In those cases regulations say that if you inform the customer of it you are conducting a tipping offense - which carries criminal penalties. Therefore in those cases representatives will try to say as little as possible.
Definitely reads as a KYC or fraud flag of some sort. You'll never get any information about those.