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How Google Inflates AdWords Bids

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Re: How Google Inflates AdWords Bids

#21
post #7

In my experience Google required me to speak to a representative to claim my $100 credit. I had already done research with the keyword tool and had a list of keywords I wanted to use and the prices I was going to initially bid for them. The woman I spoke to used generic keywords instead of the specific keywords I requested ("Necklace" vs "Bendable Necklace", etc) and set the per-click price much higher than I request…

This isn't standard Google-fare.

Are you sure you weren't talking to a marketing consultant that was giving out those coupons (Google gives those out to consultants like candy to sign up new advertisers).

Re: How Google Inflates AdWords Bids

#22
post #11

I got a $45 voucher (in the UK; £30) and I spoke to a rep on the phone. He said do this, do that, yet about 2 months later and my spent is £10 for that period! I'm actually disillusioned because I'm not getting enough clicks! My theory is that Bing is taking more and more clicks away, so I'll have to find another way of promoting my business/projects.

Simple fix: add more keywords. Raise your budget.

Re: How Google Inflates AdWords Bids

#23
post #8
post #5

Earlier quoted context omitted.

The vouchers give me a cash balance on my account, allowing me to spend it in any way I chose to. So no, they aren't limited to Google's own properties and Google would have to pay publishers on their content network. However, they operate with an unknown spread between the publisher payout and the advertiser bids - not sure how they would handle payout in the case where no real money was actually spent.

They've said their revshare is 68% in the past: http://adsense.blogspot.com/2010/05/adsense-revenue-share.ht... It would require significant changes to their bidding and reporting applications to fudge paying out less for advertiser dollars sourced from a voucher. So I suspect they eat the cost and the net effect is an aggregate boost in earnings.

They said that they pay out 68% of what they collect from advertisers. Do vouchers count as money "collected from advertisers"?

Re: How Google Inflates AdWords Bids

#24
post #8
post #5

Earlier quoted context omitted.

The vouchers give me a cash balance on my account, allowing me to spend it in any way I chose to. So no, they aren't limited to Google's own properties and Google would have to pay publishers on their content network. However, they operate with an unknown spread between the publisher payout and the advertiser bids - not sure how they would handle payout in the case where no real money was actually spent.

They've said their revshare is 68% in the past: http://adsense.blogspot.com/2010/05/adsense-revenue-share.ht... It would require significant changes to their bidding and reporting applications to fudge paying out less for advertiser dollars sourced from a voucher. So I suspect they eat the cost and the net effect is an aggregate boost in earnings.

Vouchers give you a monetary balance in your account. If bidding on a display network property, they would pay the advertiser.

However, if they're bidding on the search network, Google basically pays itself.

Re: How Google Inflates AdWords Bids

#25
post #12

I'm getting increasingly convinced that AdWords is basically a scam. I worked on SEM optimization tools for two companies in the mid-2000s and ROI was great. Then ROI started to erode as the years passed as other players in our vertical entered our space, and as far we could tell, they were either a) just spending to make a huge brand play or b) had some way to monetize 150% than us because their CPCs were literally…

I'd say the real scam is SEO, PPC just has a lot of campaigns that check the suggestion boxes but never look at the return.

Re: How Google Inflates AdWords Bids

#26
Some basic microeconomics, with a simplified model that approximates the Google AdWords auction, renders this not very surprising.

If an ad costs Google $0.01 to serve, but provides an advertiser $1.00 worth of benefit, then possible prices for that placement are anywhere from $0.02 (providing Google with $0.01 profit and the advertiser $0.98 benefit) all the way to $0.99 (providing Google with $0.98 profit and the advertiser $0.01 benefit). A price any lower and a rational Google won't bother to offer the service, a price any higher and a rational advertiser won't bother to buy it (modulo all sorts of approximation/measurement issues, of course).

Whether a negotiation converges closer to the $0.02 or $0.99 price depends on many things, including hard factors like the number of buyers/sellers/alternatives and soft factors like traditional expectations.

The situation Google faces – a near monopoly seller, and many competitive buyers – is already pretty close to ideal for them to drive prices up to the very edge of buyers' willingness to pay. It's hard for those buyers to coordinate to keep their bids down, though over time they might via an iterative 'flocking' process try to stop donating every extra dollar (or in economic terms, the 'surplus from trade') to Google.

For example, if there are 5 highly competitive bidders, they might converge on bids $0.99, $0.98, $0.97, $0.96, $0.95 to reflect their relative desire for #1-#5 placement. But then starting with the person in 5th, they may iterative experiment if they can maintain relative placement with lower bids. Bids of $0.06, $0.05, $0.04, $0.03, $0.02 maintain the same relative order, leave Google a tiny profit, but reassign most of the benefit to the bidders.

If the buyers were to meet to try to accelerate this process, they might run afoul of antitrust law. If Google wants to have a meeting of its CS, economics, and systems-research PhDs to brainstorm ways to drive up the effective prices paid, they just need to reserve a conference room at the Googleplex.

So there are a lot of features and policies of Google AdWords that serve to nudge bids higher and prevent any flocking downward. 'Broad match' brings in competitors from nearby markets. Opaque ad/page fitness scoring keeps unsophisticated bidders guessing about the direct effects of their bid changes. Google communications encourage buyers to state their maximum, start high and work down, and donate to Google all the analytics/conversion data that will help Google discover the maximum value a buyer is receiving.

Even throwing in a few unsophisticated/irrational/novice bidders from time to time can also help: their overbids, until they realize their mistake, may help push up the bids of other more efficient businesses, who were previously collecting more of the benefit that Google could be capturing for itself.

Adding more people bidding with 'house money' (especially novice businesses increasing the number of competitors), and the amount of blindly obedient high-bidding and broad-match-bidding, helps on all these dimensions. Even if Google AdWords reps counsel these new buyers against irrational bids, so that the new bidders still receive some marginal benefit from participation, the added value-extraction from prior bidders, now paying more, could offset some or all of the promotional costs. And that's even before considering any persistent effect via new customers or nudged-higher-bid-levels.

Any of the bidders are of course always free to drop out if they're no longer gaining some benefit over not advertising at all. But the relative division of benefits is changed in Google's favor: the promotional programs can be a crafty, roundabout way of increasing prices.

Re: How Google Inflates AdWords Bids

#27

I've used Google AdWords since it launched. In the past year, I've been locked in a death spiral with the service. The cost-per-click has sky-rocketed even as I dial back my bids and budget. I'm in a low traffic category so there's nothing external going on....Google is getting better and better at extracting every last penny of value from me.

I've had a somewhat similar experience: I've been using Adwords for about 4 years and seen its cost skyrocket over the period from about 16 months ago to about 11 months ago.

I was running ads of about Eur 130 per month, and let my costs increase to over Eur 200 per month, to dramatically declining response quality. I reworked my whole advertising strategy, and have cut my spend on Adwords to about Eur 40 per month, on just the most proven keywords for top positions.

Re: How Google Inflates AdWords Bids

#28

I've used Google AdWords since it launched. In the past year, I've been locked in a death spiral with the service. The cost-per-click has sky-rocketed even as I dial back my bids and budget. I'm in a low traffic category so there's nothing external going on....Google is getting better and better at extracting every last penny of value from me.

> Google is getting better and better at extracting every last penny of value from me.

That's what monopolies are good at.

Re: How Google Inflates AdWords Bids

#29
post #12

I'm getting increasingly convinced that AdWords is basically a scam. I worked on SEM optimization tools for two companies in the mid-2000s and ROI was great. Then ROI started to erode as the years passed as other players in our vertical entered our space, and as far we could tell, they were either a) just spending to make a huge brand play or b) had some way to monetize 150% than us because their CPCs were literally…

In a lot of spaces, especially those where offline players are just starting to put a lot of weight into online marketing, those near the top clearly don't have positive ROI - at least not on the specific campaign. The mixture of big companies outsourcing to agencies and mom-and-pops being led by google to give this online advertising thing a shot has definitely led to bids being out of hand in many areas.

Broad match is simply a genius play by google, although there's certainly a bit of disingenuousness behind a lot of the messaging around the adwords product.

It'll be interesting to see what happens with the new "dynamic ads" product, as it's clearly designed to provide less sophisticated advertisers with a simple way to give google their money. They'll build the ads for you! Automatically! How kind of google to provide such a service...

Re: How Google Inflates AdWords Bids

#30

It would take a significant amount of free vs. paid in the system for there to be a true inflationary effect, rather than small microcosms that are impacted. We’ll all gotten free credits or know of people getting free credits, but compared to the spend of real campaigns, I would say insignificant?

It has to be - if there's billions being spent on adwords, even a million businesses spending free vouchers would be only slightly inflationary. Although perhaps this has more of an effect on smaller sectors which were more brick-and-mortar based.
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