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Dear startups: I hate subscription services (2021)

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Re: Dear startups: I hate subscription services (2021)

#421
post #363

Earlier quoted context omitted.

>> "Microsoft operating systems have always strived to make that impossible." That's the one thing I've never seen someone accuse Microsoft of. They're famous for their obsession with backward compatibility. It sounds like you've had a different experience, and now I'm curious. Care to share?

That was exactly my reaction! The latest visual studio still runs on Windows 2000, and I've yet to find anything that doesn't work on Windows 7.

A much different kind of backward compatibility would have been needed for it to have been more useful instead of unnecesarily wasteful.

Each version of Windows was designed to ideally trigger a purchase of new hardware as a concession to the hardware partners, while each purchase of more powerful hardware was designed to be prohibitively difficult for users to operate using previous Windows versions, triggering a new OS purchase.

Non-Microsoft software suffers more from this disadvantage, compared to the benefit of having some of the Microsoft non-OS software function fairly well across a few OS versions.

I understand how embarassing it would be for users in general to have become aware of how much higher performance they could have gotten from using a previous version of Windows on the next generation of hardware, so this was always made unnecessarily difficult if not impossible.

Also how much hardware could have been saved from scrap heaps if maximum utilization of hardware was given top priority?

When the main reason for growth in manufacturing was consumers purchasing their first computer, this is not as much of a problem.

Once computers are ubiquitous, each new purchase triggers a corresponding waste declaration event.

Accelerating growth pressure under these conditions, while failing to even provide archives for "outdated" code needed to operate remaining vintage hardware, amounts to an overall anti-reuse/anti-recycling strategy.

Re: Dear startups: I hate subscription services (2021)

#422
post #340

Earlier quoted context omitted.

I will gladly pay for the new version, when they amount to something I care about. Most of them isn't worth it - I would rather accept some minor bugs. Jetbrains has very good model in that regard. Hope they will not ruin it (new pricing for self hosted Spaces is bit concerning).

The problem with software is that even though the program itself doesn't change, the OS and hardware that it runs on often changes and customers expect to be able to use the same app on new hardware too. This requires a continuous maintenance work from the developer side. So, it's often not only "minor bugs" but major bugs introduced by hardware or API changes.

I am aware and I have zero issues with that. Honestly until app is connected to some evolving API, probably it will work for many years before OS upgrade makes it non-functional. Lots of software I used 20 years ago still runs ok.

Re: Dear startups: I hate subscription services (2021)

#424
Not every service, not every software lends itself to the subscription system.

E.g. if you sell an obscure format converter that I need once every year (but then I really need it) it should not be an subscription. I would gladly toss 20 Euros at the developer for something like this once. What I will not do is do any subscription, just because it takes up space in my mind perpetually.

Re: Dear startups: I hate subscription services (2021)

#425
You know what I hate even more… it’s limits to subscription models.

This year Ahrefs, a popular marketing tool that indexes the web, changed their pricing model to impose a strict 3,000 token limit on report generation. That limit used to be 1,500 and reset on a weekly basis. This is for the $200/month plan.

Now if you “accidentally” use all 3,000 reports you are essentially locked out of the platform, like I was.

What that means is that you can no longer use the export feature, which left me with a million+ unused rows.

I had been their customer before, and I was told they did send out an email about the new changes (just not to people who weren’t active subscribers), and their official blog post was very sparse on appropriate wording that the report limit was changed so drastically.

Was it my fault in the end? In more than one way, yes. But does that make me hate this approach less? Not in the slightest.

Re: Dear startups: I hate subscription services (2021)

#427
post #423

Software is expensive to make. It can take years to build and if the price tag resembled true cost of software, very few would be ready to pay the full price. Subscription makes software available to the masses.

This. Maybe people forgot about the days of having to buy software one-time for $59.99 and then have to buy a new version if you want the latest. Today, you can probably get that same service for $10/month and you're continuously getting updates.

Subscriptions make more sense for both users and businesses. It's not like you can fire the entire product team once you finish shipping a version of the product. And for users, the upfront cost is less and you're getting updates more frequently. You can also cancel if the service isn't what you expected. The power swings in the favor of the user more.

At the end of the day, it's all about life-time value anyways. Selling two copies of your software for $120 total is the same revenue as selling $10 subscriptions for 12 months.

Re: Dear startups: I hate subscription services (2021)

#428
post #423

Software is expensive to make. It can take years to build and if the price tag resembled true cost of software, very few would be ready to pay the full price. Subscription makes software available to the masses.

This. Maybe people forgot about the days of having to buy software one-time for $59.99 and then have to buy a new version if you want the latest. Today, you can probably get that same service for $10/month and you're continuously getting updates. Subscriptions make more sense for both users and businesses. It's not like you can fire the entire product team once you finish shipping a version of the product. And for us…

There's also the manufacturers' side of this equation. If you have lifetime purchase versions, users will expect a period of support that will probably be longer than the cadence between new releases. As a result you wind up supporting multiple versions of your software, as famously happened with Microsoft's Windows and office franchises

Re: Dear startups: I hate subscription services (2021)

#429

Earlier quoted context omitted.

The "free market" will always, always end up with large fish eating up the small fish and extracting rents once the competition is eliminated and the startup costs too high for startups to enter the market.

The number of successful new companies contradicts that statement. Regulation, on the other hand, does tend to lead to rent seeking behavior as incumbents use those laws to their advantage and forcibly block new companies. It’s much easier to overcome high costs than bad laws.

> The number of successful new companies contradicts that statement.

And that's only because of current regulations and anti-competition laws. Turns out "free market" is only "free" when the giants are asked to behave and punished for bad behaviours.

Re: Dear startups: I hate subscription services (2021)

#430

Earlier quoted context omitted.

The so-called "free" market doesn't care about consumer rights, though.

What part of this is about consumer rights?

With web applications, the right to privacy, not to deal with unwanted and / or forced updates or ToS changes, to retain the rights on our data and access it etc.
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