Live data from Hacker News

PragDave: I'm on vacation, and I've deleted your message—really

pragdave.blogs.pragprog.com

51–60 of 73 posts

Re: PragDave: I'm on vacation, and I've deleted your message—really

#51

In the late 1990s I worked for a large government agency as part of a job that employed over 1200 contractors (Welcome to government work.) Each day I'd get incredible amounts of email -- most of which was completely useless to me. Before I left, I asked if I could form a small team and take part in a 2-3 month project. They had initially planned on a team of 20, but I felt that small teams, left alone and working in…

I check my work email 3 times/day. Once in the morning, after lunch, and before quitting for the day. Since my email is on another box and I check it through an RDP session, it's easy to follow my rules. After I started following this schedule my productivity has gone up A LOT. At first I worried I would miss something important like a server going down, but if there is an emergency I ended getting a phone call anyways.

Dealing with work IM is my next productivity project. It was okay when it was just the developers, but as my role has expanded so has my IM list. I've thought about just turning it off, but I want to remain available to the SVPs who ask rare, but usually important questions. I may just select all the PMs and block them :p

Re: PragDave: I'm on vacation, and I've deleted your message—really

#52
post #22

Earlier quoted context omitted.

>> It significantly reduces the workload for Dave but increases the workload for others. Yes, but that's to be expected. If you're a very popular person, people should have to compete for your time. That's marginally inconvenient for them, yes, but it makes your life livable. It's like important CEOs having a secretary.

> It's like important CEOs having a secretary. I've never understood why busy people don't use staff to "pre-clean" the inbox. Especially if you get dozens of emails a day. After a vacation (heck, every day), I spend a lot of time deleting spam, daily reports, and threads I'm cc'd in (but get resolved by others).

> I've never understood why busy people don't use staff to "pre-clean" the inbox.

Most of my friends who have admin assistants do have their admin assistants do this. The admin assistant prioritizes every incoming email.

They respond to the ones they can, forward on emails better suited for other people and flag important emails for their boss

In fact

Re: PragDave: I'm on vacation, and I've deleted your message—really

#54
This is not enough, if I would do that only on vacations my productivity would be a small percentage of what it is currently, since email is too much work to provide a decent reply most of the time.

There are many reasons why writing emails is easy but replying is hard. The first is probably that an email that requires a short processing time from the point of view of the reader (read, understand, and possibly reply) must be written very well. Not everybody is good at it, but everybody will send you an email for the most unimportant reason.

So in this moment my inbox contains 5700 unread emails. Not everything is a message directly addressed to me, a few are related to mailing lists, a few about notifications of different types. But there is definitely a percentage of real emails that would require a reply in that list.

So how I deal with this? Using the most brutal of the systems, as brutal is the email problem itself IMHO.

I consider my gmail account as a stream, like twitter. I use the gmail priority inbox to do a first filtering, taking the same account without priority inbox in the iPhone (so that when I read emails with the iPhone there is some chance that I read messages from the 'unimportant' pool).

I also set gmail to show as much emails as possible in a single page. So this is what happens: every email has a time to live this way, from the moment it appears in my inbox, to the moment it shifts away because too many new messages arrived in the meantime.

I reply to conversations in a most-urgent-processed-first fashion. All the emails shifting before they get a chance to be processed are lost from my point of view.

This allows me to set a max cap to the amount of work I've to do for emails. This will make people not happy about you from time to time, but are you ready to trade your work, what you think is important, just to reply to messages that many times are not important enough to be sent in the first instance?

Re: PragDave: I'm on vacation, and I've deleted your message—really

#55
At one of the companies that I worked at, one of the high-level architects had the same message. His message was simpler, it was something along the lines of:

"I'm on vacation and will be deleting all my accumulated emails when I get back. If it's something important, please resend me the email after ."

Personally I think this is fair because if it's important, the onus should be on the sender to make sure that the receiver reads it. Chances are 99% of his emails were just cc'es anyway, but if it's something that really needs a decision, then the sender should resend it.

Re: PragDave: I'm on vacation, and I've deleted your message—really

#56

In the late 1990s I worked for a large government agency as part of a job that employed over 1200 contractors (Welcome to government work.) Each day I'd get incredible amounts of email -- most of which was completely useless to me. Before I left, I asked if I could form a small team and take part in a 2-3 month project. They had initially planned on a team of 20, but I felt that small teams, left alone and working in…

"Of course, there's also the fact that people email/IM/FB others simply because they can, whether they have anything of import to say or not. You'd think twice if you had to walk over to somebody's cube to show them a picture of a cat, but you wouldn't blink an eye to post an article with the same content to 100 people on FB."

I think you encapsulated YouTube, Facebook, Twitter, and Tumblr, among a myriad of other websites with that last comment. That's why I just don't turn any of those on at work. People don't even mean to distract you, but inevitably, they just do. I also keep throw-away email addresses for receiving the (mostly unnecessary) email updates those websites send for notifications and the like. The borders between procrastination and working have blurred so much these days that, even when all studies demonstrate humans cannot and should not multi-task, it's become the norm for people to work with loud (not classical or meditative) music playing, several social networks and news media open in a bunch of tabs, and a miscellaneous distracting website in the background, all while they work urgently on an assignment.

Re: PragDave: I'm on vacation, and I've deleted your message—really

#57
post #39

Earlier quoted context omitted.

> It's like important CEOs having a secretary. I've never understood why busy people don't use staff to "pre-clean" the inbox. Especially if you get dozens of emails a day. After a vacation (heck, every day), I spend a lot of time deleting spam, daily reports, and threads I'm cc'd in (but get resolved by others).

I do that, and it's the greatest thing ever. For 3 years now, I've had a full-time assistant who filters all my email, handles the FAQs, and only leaves a few per-day for me - just the ones that only I know the answer to. Anyone interested in this, feel free to email me for details.

...and my assistant will get back to you. :-)

Re: PragDave: I'm on vacation, and I've deleted your message—really

#58
post #45

Earlier quoted context omitted.

>Hell, by the time you've switched context, you might as well read the article: your concentration is shot. Ten seconds of scanning an email header might take five or ten minutes to recover from. I read email only once or twice a day and have turned off all email notifications, which eliminates this objection to email. Footnote: "turned off all email notifications": exception: I set procmail to play some music whenev…

Oh man - I'd love to see how she'd react to the knowledge that she is being conditioned.

He's the one who is responding to her promptly. Methinks he's the one being conditioned.

Re: PragDave: I'm on vacation, and I've deleted your message—really

#59

In the late 1990s I worked for a large government agency as part of a job that employed over 1200 contractors (Welcome to government work.) Each day I'd get incredible amounts of email -- most of which was completely useless to me. Before I left, I asked if I could form a small team and take part in a 2-3 month project. They had initially planned on a team of 20, but I felt that small teams, left alone and working in…

>Hell, by the time you've switched context, you might as well read the article: your concentration is shot. Ten seconds of scanning an email header might take five or ten minutes to recover from. I read email only once or twice a day and have turned off all email notifications, which eliminates this objection to email. Footnote: "turned off all email notifications": exception: I set procmail to play some music whenev…

I'd love to see what your procmail setup is like.

Re: PragDave: I'm on vacation, and I've deleted your message—really

#60
This reminds me of "Email sabbatical":

http://www.danah.org/EmailSabbatical.html

At its most crass level, an email sabbatical is when you make all of your email bounce. But you can't simply turn off your email without pissing off countless people in your life. Thus, an email sabbatical is actually a series of steps to let you step away from your inbox guilt-free and return to an empty inbox upon your return.

Post reply on HN