These machines were amazing. Rock solid. Never crashed, never need someone to reboot it and if something went wrong it would call IBM and say it needed service and what components were impacted (if it knew). In some companies these things were in a closet, under piles of other things and everyone had forgotten about its existence. Then comes the IBM rep to fix it and there is confusion about its existence. The operat…
I worked at a company for 3 months in 1998 and the AS/400 there crashed once. It required IBM personnel to come and fix it. So, I like the narrow scope of the machine and certain concepts in the OS, but “rock solid” might as well be an urban legend.
I can indeed confirm that "rock solid" is an urban legend. I swore I'd never have anything to do with the AS/400 or IBM after a certain incident.
I need to be careful what I say, but basically there was a certain fault with a certain chip on a certain board.
The so-called IBM technicians we called out ultimately proved to be completely incompetent. Our engineers were collecting hard-facts data on the fault(s) we were seeing. But the IBM guys could never find the problem.
In the end, because IBM engineer after IBM engineer continued to sign-off the machine, we had little choice but to allow it to continue in production albeit with close monitoring.
In the end, it ended up with an almighty climax event. Let's just say its the first (and hopefully only) time I've witnessed an IT company's Professional Indemnity insurance being used in anger to pay for recovery (and indeed why if you are involved with the management of an IT company you should ensure such insurance is in place).
TL;DR The client's AS/400 was thrown onto the scrap heap as soon as humanly possible after an all-hands-on-deck accelerated migration away took place.