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Librarian's Letter to Google Security

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Re: Librarian's Letter to Google Security

#351

Post by avree »

ChrisMarshallNY wrote: post #25

Great letter. Wanna bet it was completely ignored? Glad to see it here. Maybe it won't be ignored. Librarians rock. There's even a show about them[0], Starring Number One. I can't access the gMail account I set up, because I made a mistake, when setting the password, and did not save the one I used. It will not allow me to access the account I set up. After a while, I just gave up. I am satisfied that someone can't u…

This comment is sort of funny, because the author says that Google is being responsive but is upset at the army of HN commenters (plus the guy who posted this originally.)

Re: Librarian's Letter to Google Security

#352

Post by dereg »

reaperducer wrote: post #243
bawolff wrote: post #231

Earlier quoted context omitted.

I don't. Customer support is a cost sink that usually isnt empowered to do anything. Its more PR tactic to make people feel they are "heard" without resorting to twitter. In the email/business apps space, google is clearly not a monopoly. Presence/quality of customer support seems a very reasonable grounds to have normal competition over.

Customer support is a cost sink Too bad. If you have a business (and Google is a business) that goes business with the public (which Google does), you should offer some form of customer services. It's what we human beings call "the right thing to do." Yes, customer service costs money. It costs money for the dry cleaners, the restaurants, the banks, the car washes, the design firms, and every single other company on…

You nailed it.

In the physical goods world, there is no company that is allowed to dump products onto market and pretend like their customers do not exist. If their product cause harm to the consumer, their products will get recalled or they'd get sued.

Google has somehow allowed itself to infinitely scale their users but also infinitely shrink their liabilities/duty by binding all users to their ToS which foists arbitration on all of them.

Re: Librarian's Letter to Google Security

#353

Post by zeroimpl »

elliottcarlson wrote: post #301
ridgered4 wrote: post #205

Earlier quoted context omitted.

> A great example I use is there are a ton of restaurants and fast food places around me. I used to walk to get lunch every day but eventually had to stop, these places realized most customers went through the drive through so they closed the lobby. Now even though this place is a 5 minute walk from me, it's no longer accessable if I'm not in a car. I think this may have to do COVID and then staffing shortages creati…

Walking through a drive-thru probably becomes an insurance and liability risk; and depending on local laws, it might be seen as a pedestrian entering traffic.

It’s private property so traffic laws won’t apply. Pedestrians are allowed all over parking lots.

Re: Librarian's Letter to Google Security

#354

Post by KennyBlanken »

0xbadcafebee wrote: post #173

Classism via Internet. When Uber and Lyft became popular and you still needed a smartphone and mobile connection to use it, it basically became a way to keep poor people segregated in transportation. If you couldn't afford a smartphone, or a data plan, or only sporadically, you were relegated to the public transportation options which are slowly defunded as Lyft and Uber lobby governments to become the "more affordab…

It's much worse than that. I signed up for Lyft, and then one day I was told that my card on file wasn't sufficient or I'd done something that had triggered some system, and I needed a second card on file.

I emailed lyft support asking why this was. Never got a response.

It doesn't seem to have occurred to a bunch of silicon valley techbros that lots of people only have one credit card, or only one card they're comfortable using (using a debit card for credit card transactions is a huge risk due to more direct access to money and lower fraud protections.)

Re: Librarian's Letter to Google Security

#355

Post by _fat_santa »

ridgered4 wrote: post #205
_fat_santa wrote: post #177

Earlier quoted context omitted.

It's not just Google, many corporations are starting to make "assumptions" about their customers, and these assumptions totally exclude entire groups of people. A great example I use is there are a ton of restaurants and fast food places around me. I used to walk to get lunch every day but eventually had to stop, these places realized most customers went through the drive through so they closed the lobby. Now even th…

> A great example I use is there are a ton of restaurants and fast food places around me. I used to walk to get lunch every day but eventually had to stop, these places realized most customers went through the drive through so they closed the lobby. Now even though this place is a 5 minute walk from me, it's no longer accessable if I'm not in a car. I think this may have to do COVID and then staffing shortages creati…

> It would be ridiculous but couldn't you walk through the drive through?

I was told "Sir please come back in a vehicle" when I tried. When I told the guy I don't have a car, the guy gave me a blank stare.

Re: Librarian's Letter to Google Security

#356

Post by jackson1442 »

markstos wrote: post #227
0xbadcafebee wrote: post #173

Classism via Internet. When Uber and Lyft became popular and you still needed a smartphone and mobile connection to use it, it basically became a way to keep poor people segregated in transportation. If you couldn't afford a smartphone, or a data plan, or only sporadically, you were relegated to the public transportation options which are slowly defunded as Lyft and Uber lobby governments to become the "more affordab…

My town now as "app-only" parking spots. (Maybe there's some fine print on the sign about another way to pay, but it's not clear from 10 feet away if so).

All the ones I've seen allow you to call a number to pay. I'm sure the UX is terrible though.

Re: Librarian's Letter to Google Security

#357

Post by KennyBlanken »

@dang why is this still up and on the front page (you can at least suppress the story to the second page..)? It's clear the document was shared without her permission and she's being harassed by HN and press:

> STOP EMAILING ME AND CALLING THE LIBRARY ABOUT THIS

> This was shared without my permission. This was not supposed to be public. It was meant to be shared internally to Google. It was not an open letter. It went directly to the security team and we had a conversation about it and it’s over. This is from well over a year ago and we no longer are having this issue as often as before due to various improvements.

> Please delete this from HN. You are essentially DDOS’ing my work email and the library branch phone number making it very difficult for us to perform our duties as civil servants today.

Re: Librarian's Letter to Google Security

#360

Post by [deleted] »

JustSomeNobody wrote: post #111
ChrisMarshallNY wrote: post #25

Great letter. Wanna bet it was completely ignored? Glad to see it here. Maybe it won't be ignored. Librarians rock. There's even a show about them[0], Starring Number One. I can't access the gMail account I set up, because I made a mistake, when setting the password, and did not save the one I used. It will not allow me to access the account I set up. After a while, I just gave up. I am satisfied that someone can't u…

> Wanna bet it was completely ignored? I just tweeted it to @Google. Maybe if enough people ping Google about it?

[deleted]
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