That's okay, but I would never send my phone in for repair without wiping it first no matter what. Surely I'm not alone :-)
Samsung’s “repair mode” lets technicians look at your phone, not your data
41–50 of 94 posts
Re: Samsung’s “repair mode” lets technicians look at your phone, not your data
#42> If the user executes 'Repair Mode' in the 'Battery and Device Care' menu in the 'Settings' of the smartphone, the smartphone is rebooted. But how do you enter repair mode if your phone is broken?
Seem to me that if your phone can't even boot up, then repair mode is moot, the repair person won't be able to log into your account to access your private info. Even after the phone is operational they still won't be able to run anything without you putting in your password. I think this is more for the situation where the repair person asks you to log in so they can verify that the phone is fully working. You'll wa…
> Seem to me that if your phone can't even boot up, then repair mode is moot
I've never needed to repair a phone, but I assumed the repair shop asked for your password. (And some other comments have said as much here.) Do they not do that?
If they do, I like the idea of a "repair mode password".
Re: Samsung’s “repair mode” lets technicians look at your phone, not your data
#43This feels like a big win for privacy. I just hope that it's communicated well enough that users know to enable it when they send in their phone for repairs. I also wish there was a way to enable it if the touchscreen is inaccessible, as it usually is by the time I would consider seeking repairs.
Smart repair shops will enable it (and document it) as Step 0 in a repair. What a great way to reduce risk and liability for everyone.
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Re: Samsung’s “repair mode” lets technicians look at your phone, not your data
#44This feels like a big win for privacy. I just hope that it's communicated well enough that users know to enable it when they send in their phone for repairs. I also wish there was a way to enable it if the touchscreen is inaccessible, as it usually is by the time I would consider seeking repairs.
It’s also bs. The promise is only as good as the maker and the technology. Has it been vetted? Are there independent evaluations? Is Samsung willing accept any liabilities in the event of failure? All hype, no substance. Delete your data (with no way of verifying) and restore it on return.
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Re: Samsung’s “repair mode” lets technicians look at your phone, not your data
#45This feels like a big win for privacy. I just hope that it's communicated well enough that users know to enable it when they send in their phone for repairs. I also wish there was a way to enable it if the touchscreen is inaccessible, as it usually is by the time I would consider seeking repairs.
It’s also bs. The promise is only as good as the maker and the technology. Has it been vetted? Are there independent evaluations? Is Samsung willing accept any liabilities in the event of failure? All hype, no substance. Delete your data (with no way of verifying) and restore it on return.
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Re: Samsung’s “repair mode” lets technicians look at your phone, not your data
#46Earlier quoted context omitted.
I think on Samsung phones, plugging them into a standard USB-C multiport hub with an HDMI monitor and a keyboard/mouse plugged in allows use of the "DeX" mode, even while locked. I would assume someone could plug the phone in, use the mouse to enter their password and operate the UI to activate such a feature.
I'm sure that'll be helpful for the one person in the world who owns a USB-C multiport hub.
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Re: Samsung’s “repair mode” lets technicians look at your phone, not your data
#47Curious, why does Samsung need to have Phone booted up for battery repair? I recently had a battery replacement done for my iPhone and I had similar concerns if I need to give them Phone unlocked, but they asked me to turn off Phone. That is what I expect from battery repair!
It’s not just Samsung Apple does the same. I was shocked when I wanted to replace my iphone display and the technician asked me to turn off pass code. Like he didn’t even give me another choice. I did a quick backup on icloud and wiped my phone and gave it. It was annoying to restore everything.
Re: Samsung’s “repair mode” lets technicians look at your phone, not your data
#48Curious, why does Samsung need to have Phone booted up for battery repair? I recently had a battery replacement done for my iPhone and I had similar concerns if I need to give them Phone unlocked, but they asked me to turn off Phone. That is what I expect from battery repair!
When I had my iPhone battery changed, they explicitly said it should be unlocked and / or I should give them the code. So I went through the trouble of backing everything up, wiping the phone clean, and then reinstalling everything when I got it back. If there was some kind of "status debug port" or whatever, the technicians could've done the various checks the sibling talks about without needing full control of my p…
This.
Re: Samsung’s “repair mode” lets technicians look at your phone, not your data
#49Earlier quoted context omitted.
You want to turn it back on to validate everything is working right and it’s all plugged in correct. You also want to validate you didn’t break anything else while attempting the repair
Oh man, HTC 10 was the worst phone I owned in terms of repair-ability (I even saw one phone repair place explicitly saying they don't support that phone). Not only you risk screen (primarily) and other components damage. You can also break the phone in subtle ways when putting it back[1] and reopening it back is again tough because you need to unglue the screen first to get to screws. Having a builtin validating code…
I destroyed an iPhone 6 Plus screen one time reassembling it. Apparently I switched a 1.7 mm screw with a 1.3 mm, and when I popped it back together then entire screen (which wasn’t working for touch anyway) shattered.
Re: Samsung’s “repair mode” lets technicians look at your phone, not your data
#50This feels like a big win for privacy. I just hope that it's communicated well enough that users know to enable it when they send in their phone for repairs. I also wish there was a way to enable it if the touchscreen is inaccessible, as it usually is by the time I would consider seeking repairs.
It’s also bs. The promise is only as good as the maker and the technology. Has it been vetted? Are there independent evaluations? Is Samsung willing accept any liabilities in the event of failure? All hype, no substance. Delete your data (with no way of verifying) and restore it on return.
What would make you feel it's sufficiently vetted?