Dear customers: we know. But our businesses are viable as subscription services, and not as one-off or ad-hoc puchase models. We know because we tried them. So we're catering to the people who are OK with buying a subscription because there are enough of them. Sorry if that doesn't suit you.
On my orgs end... we LOVE support subscriptions (that include app update rights) but HATE license subscriptions.
Tying the ability to run with a subscription model means we can't use it for anything business critical (as per legal, regulatory, or just common sense reasons).
That sounds like a cynical take, but is actually close to the truth. The usual take is that businesses are "greedy" and subscription models are "lucrative". The word I'd rather use is "sustainable". Maintaining software (any software) is an ongoing process, not a one-time effort. It needs to be paid for on an ongoing basis. Even a tiny phone app needs regular maintenance work just to stay current with OS and tools de…
> It is unrealistic to expect to be able to pay once and use an app "forever". That's the other extreme though. There's a middle ground that http://reaper.fm/ uses. You buy the current x and x+1 versions. Then you pay for the license again for x+2, x+3 if you want to. The price is very reasonable and there's no subscription as such. If you're happy with the old major version, you can use it as long as it continues to…
In that case the number of users who would buy x+2, x+3 is probably not half as many as users who bought x, x+1 and the developers would no longer be incentivized to build any more versions, making such a business unsustainable. And newer versions of operating systems, especially Windows, break old software like Office 2003 to ensure that you are using the latest version of Office 365 so they can profit. You can stay on Windows XP to avoid that, would you?
That sounds like a cynical take, but is actually close to the truth. The usual take is that businesses are "greedy" and subscription models are "lucrative". The word I'd rather use is "sustainable". Maintaining software (any software) is an ongoing process, not a one-time effort. It needs to be paid for on an ongoing basis. Even a tiny phone app needs regular maintenance work just to stay current with OS and tools de…
> It is unrealistic to expect to be able to pay once and use an app "forever". That's the other extreme though. There's a middle ground that http://reaper.fm/ uses. You buy the current x and x+1 versions. Then you pay for the license again for x+2, x+3 if you want to. The price is very reasonable and there's no subscription as such. If you're happy with the old major version, you can use it as long as it continues to…
I got my license back when 5 came out just as I was getting into music in 2015. That covers me to 6.99, and it's taken 7 years to reach 6.64. That's one heck of a bargain.
> But our businesses are viable as subscription services, and not as one-off or ad-hoc puchase models. Doesn't explain businesses that had been per-purchase for a long time and are now still switching to subscriptions though. (E.g. photoshop, jetbrains...)
Software used to require little maintenance work. You would buy your software and run it without a single byte changed for 5 or 10 years, and then buy a new version. This worked because OS updates were rare, and everything was local and file-based. In the modern era though software requires continuous maintenance, because we expect our data to move freely between all our devices and the cloud, because operating syste…
You can still run 30 year old accounting and manufacturing software on your midsize IBM. Plenty of people still do it.
That sounds like a cynical take, but is actually close to the truth. The usual take is that businesses are "greedy" and subscription models are "lucrative". The word I'd rather use is "sustainable". Maintaining software (any software) is an ongoing process, not a one-time effort. It needs to be paid for on an ongoing basis. Even a tiny phone app needs regular maintenance work just to stay current with OS and tools de…
> It is unrealistic to expect to be able to pay once and use an app "forever". That's the other extreme though. There's a middle ground that http://reaper.fm/ uses. You buy the current x and x+1 versions. Then you pay for the license again for x+2, x+3 if you want to. The price is very reasonable and there's no subscription as such. If you're happy with the old major version, you can use it as long as it continues to…
No one should be able to stay on an outdated version, both for security and compatibility reasons. Supporting old versions of you have an api attached is a cost in it self as well.
> It is unrealistic to expect to be able to pay once and use an app "forever". That's the other extreme though. There's a middle ground that http://reaper.fm/ uses. You buy the current x and x+1 versions. Then you pay for the license again for x+2, x+3 if you want to. The price is very reasonable and there's no subscription as such. If you're happy with the old major version, you can use it as long as it continues to…
I got my license back when 5 came out just as I was getting into music in 2015. That covers me to 6.99, and it's taken 7 years to reach 6.64. That's one heck of a bargain.
I didn't realise that. Now I actually want them to cut a new version soon. They deserve my money again and then some.
I think people underestimate how much maintenance work there is today. iOS alone adds features yearly that everyone expects the existing apps to support on day 1. While macos has fewer changes, same issue there. And calendars...smh. It would be great if MS and Google both followed some standard perfectly, but based on what I've seen from various calendar apps, they do not. Otherwise, the apps would not have such a ha…
The basics have been standardized many times. People who pay for something like Fanstastical aren't looking for just the basics - delegates for example. ICal also support vendor extensions that need support.
HN of all places is one I wouldn't think would assume software maintenance is easy. But, it's where I saw people complain about the Uber app size until an Uber engineer showed up and explained the many screens for payments alone.
Dear customers: we know. But our businesses are viable as subscription services, and not as one-off or ad-hoc puchase models. We know because we tried them. So we're catering to the people who are OK with buying a subscription because there are enough of them. Sorry if that doesn't suit you.
That sounds like a cynical take, but is actually close to the truth. The usual take is that businesses are "greedy" and subscription models are "lucrative". The word I'd rather use is "sustainable". Maintaining software (any software) is an ongoing process, not a one-time effort. It needs to be paid for on an ongoing basis. Even a tiny phone app needs regular maintenance work just to stay current with OS and tools de…
> It is unrealistic to expect to be able to pay once and use an app "forever".
No it's not. This is very realistic: pay once for a license to use the software, and then you pay a maintenance fee every year to get the updates and new versions. You stop paying, you stop getting the updates, but whatever you have already still works. There's no shortage of examples but I'll give a shout-out to one of my favorite software products, PRTG: https://shop.paessler.com/shop/prtg/new/?preselected_license...
Windows 3.11, Office, Windows 95 etc seem to have done ok without monthly payments.
And they were all funded in the paid update model. Subscription is a consequence of products running on the cloud (where you certainly wouldn't want to operate old versions for customers who refuse to update) and of the lifetime background updates established by app stores.
That's exactly what should be. Pay to upgrade to major version, no subscription. Functioning app, fixing errors should be included in the selling price.