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Dear startups: I hate subscription services (2021)

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Re: Dear startups: I hate subscription services (2021)

#31

Dear customers: we know. But our businesses are viable as subscription services, and not as one-off or ad-hoc puchase models. We know because we tried them. So we're catering to the people who are OK with buying a subscription because there are enough of them. Sorry if that doesn't suit you.

[deleted]

Re: Dear startups: I hate subscription services (2021)

#32

Dear customers: we know. But our businesses are viable as subscription services, and not as one-off or ad-hoc puchase models. We know because we tried them. So we're catering to the people who are OK with buying a subscription because there are enough of them. Sorry if that doesn't suit you.

First thing I see on "Shown HN:" threads after following the link is subscription "pricing" that pokes me in the eye. Terrible practice that I don't see a way out of, unfortunately.

Re: Dear startups: I hate subscription services (2021)

#33

Dear customers: we know. But our businesses are viable as subscription services, and not as one-off or ad-hoc puchase models. We know because we tried them. So we're catering to the people who are OK with buying a subscription because there are enough of them. Sorry if that doesn't suit you.

[deleted]

Re: Dear startups: I hate subscription services (2021)

#34

One thing that subscriptions have going for them is that they're a relatively fair way to charge for products that have continuous operating and development costs. With one-off payments there's the obvious issue that you're either overcharging in case the startup (which the article talks about specifically) fails or you're severely undercharging which I think is more common if anything. Just a few days ago I noticed…

They also give strong incentives to only develop projects in the future that have continuous operating costs.

You can see evidence of that in our general industry trends, where software is either "being worked on" or "dead", but can never be finished.

That's tolerable for pure software projects, but now we're increasingly seeing the same trend with physical devices.

Re: Dear startups: I hate subscription services (2021)

#35
post #10

Dear customers: we know. But our businesses are viable as subscription services, and not as one-off or ad-hoc puchase models. We know because we tried them. So we're catering to the people who are OK with buying a subscription because there are enough of them. Sorry if that doesn't suit you.

> But our businesses are viable as subscription services, and not as one-off or ad-hoc puchase models. Doesn't explain businesses that had been per-purchase for a long time and are now still switching to subscriptions though. (E.g. photoshop, jetbrains...)

Jetbrains actually aren't that user hostile: buy a yearly subscription now, and you get a perpetual licence for the current version.

Re: Dear startups: I hate subscription services (2021)

#36
post #8

Dear customers: we know. But our businesses are viable as subscription services, and not as one-off or ad-hoc puchase models. We know because we tried them. So we're catering to the people who are OK with buying a subscription because there are enough of them. Sorry if that doesn't suit you.

> So we're catering to the people who are OK with buying a subscription because there are enough of them. Are there enough of them? Many services seems like they can only exist because many people forget to cancel their subscription.

There’s many reasons someone may continue their subscription while they’re not actively using the product, so while some people may forget, it’s difficult to determine that without someone saying explicitly that they forgot — and many companies will refund unused subscriptions.

I have subscriptions that remain active despite not actively using the product: I could save money by unsubscribing and resubscribing but the money saved isn’t worth the effort to re-subscribe each time I want to use it.

Re: Dear startups: I hate subscription services (2021)

#37
post #10

Dear customers: we know. But our businesses are viable as subscription services, and not as one-off or ad-hoc puchase models. We know because we tried them. So we're catering to the people who are OK with buying a subscription because there are enough of them. Sorry if that doesn't suit you.

> But our businesses are viable as subscription services, and not as one-off or ad-hoc puchase models. Doesn't explain businesses that had been per-purchase for a long time and are now still switching to subscriptions though. (E.g. photoshop, jetbrains...)

I wouldn't throw Jetbrains in the same boat. I quite like their pricing model. You get to keep the last version, so you're basically paying for updates in the end (which are worth it IMO). On top of that, you get a discount after the first year.

Re: Dear startups: I hate subscription services (2021)

#40
post #26

Dear innovative people: think of a better model. 1. Free = problematic with the lack of money 2. Freemium = looks good if the balance is right 3. Ads = Mostly works but the model is flawed and skewed 4. Subscription = Love/Hate currently trendy but too relied on 5. Pay-what-you-can = Fans provide the service for everyone 6. Premium only = Only what it's worth, when it's worth 7. Enterprise = S'ok because my company/o…

How about good old "pay for it once, then own it"?

How can you own an online service?
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