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TIFU by using Stripe as a payment processor for my small business

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Re: TIFU by using Stripe as a payment processor for my small business

#411

Post by pirate787 »

westonplatter0 wrote: post #285
patio11 wrote: post #212

Earlier quoted context omitted.

As I have observed in other contexts ( https://twitter.com/patio11/status/1463749947858165761 ), many people who say "Ugh, I cannot reach a real human" have in fact spoken to several humans, repeatedly and at length, and are imprecisely stating their desire to speak to a person who would agree with their view of the facts and swiftly enact the resolution that they prefer. We offer (human-powered, somewhat obviously?)…

I can attest to this. The small company I was working for got card tested (scammers use hundreds of stolen cards to see if they work). I called customer support and talked with a human on a Friday night at 8pm for 15 minutes about our options. 2-3 days later, I chatted with someone from the fraud team. I was surprised by the high touch service even though didn't have a lot of volume (new account w/ less than $10k of…

Agree. I've been a Stripe customer pretty much since they launched, I'm small potatoes but they have always been very responsive and with smart support staff.

Re: TIFU by using Stripe as a payment processor for my small business

#412

Post by pirate787 »

KingOfCoders wrote: post #375
snovv_crash wrote: post #364

Earlier quoted context omitted.

The guy tried to use a cellphone shop account to sell a used van via credit card. If I was Stripe I'd be holding the money until the chargeback period was over too.

They should not accept the payment and then keep the money. Why not reject it in the first place (too large of an amount)? $3000 reasons.

They aren't "keeping the money," it is in escrow until the dispute period ends.

Re: TIFU by using Stripe as a payment processor for my small business

#413

Post by mynameisvlad »

anonymoushn wrote: post #234
sofixa wrote: post #211

Earlier quoted context omitted.

First, that's a random chain nobody cares about that recently had a massive controversy of them trying to steal a user's fake internet "money". Second, i don't trust their numbers - how could they possibly know what type of electricity is used by their validators? Third - even if we assume those numbers are true, I don't see a comparison with Stripe's per transaction CO2 emissions.

> recently had a massive controversy of them trying to steal a user's fake internet "money". This is like saying that Ethereum stole from AnubisDAO contributors. > Second, i don't trust their numbers - how could they possibly know what type of electricity is used by their validators? I think most of the validators are hosted at Equinix through a deal negotiated by the Solana Foundation, but not all of them. > Third -…

So how can you possibly say "The transaction would also cost less energy than it did through Stripe" if you have no idea how much energy a traditional transaction takes?

Re: TIFU by using Stripe as a payment processor for my small business

#414

Post by graeme »

Tryk wrote: post #378
graeme wrote: post #329

Earlier quoted context omitted.

I read their account. They only complain of Stripe holding "the" money, from the car. Did they say Stripe locked their account or did any other restrictions? https://www.reddit.com/r/smallbusiness/comments/wa1zob/dont_... I read a few of their comments their complain seems to be about the $3000 and needing to wait 120 days to get it. They also say you can't call, but at least for me I'm able to call Stripe here: http…

I don't see any phone number there.

If you have an account, you click "call me" and they call you

Re: TIFU by using Stripe as a payment processor for my small business

#415

Post by anonymoushn »

mynameisvlad wrote: post #413
anonymoushn wrote: post #234

Earlier quoted context omitted.

> recently had a massive controversy of them trying to steal a user's fake internet "money". This is like saying that Ethereum stole from AnubisDAO contributors. > Second, i don't trust their numbers - how could they possibly know what type of electricity is used by their validators? I think most of the validators are hosted at Equinix through a deal negotiated by the Solana Foundation, but not all of them. > Third -…

So how can you possibly say "The transaction would also cost less energy than it did through Stripe" if you have no idea how much energy a traditional transaction takes?

The linked page includes the energy cost of a Google search. I made an informed guess that operations done infrequently and deliberately written in extremely power-inefficient ways cost at least that much.

Re: TIFU by using Stripe as a payment processor for my small business

#416

Post by toast0 »

sschueller wrote: post #341
mrweasel wrote: post #335

Earlier quoted context omitted.

If you process more than say $10,000 per year, you should have multiple payment providers. It's doubtful that Stripe is worse than other payment processors, they just process more payments than most other. Payment processors universally suck, partly because they live in fear of VISA and MasterCard. They tend to overreact or have automated systems that will falsely flag account. Most have okay support, but resolving i…

10k? That's a tiny amount to have to get a second payment processor. Additionally if you are dealing with physical cards you probably also need a second set of card readers?

$10k is pretty small for a physical business ($30/day if you're open every day), so I'd be surprised if you had more than a tablet with a headphone jack card reader. A second reader from another processor isn't that hard to manage (you might want a second tablet in case the first one has issues anyway).

Re: TIFU by using Stripe as a payment processor for my small business

#417

Post by Spivak »

patmcc wrote: post #357
vemv wrote: post #11

If it was, say, a $30000 charge I could give Stripe the benefit of doubt, but $3300 is a pretty ordinary amount for any retailer. Could be e.g. a laptop sale, or three phones? When I see Stripe's apology here it will not be enough for me - not at least without a detailed blog post / postmortem. Until/if that moment happens, I'll regard Stripe as an untrustworthy entity and will recommend doing the same to do anyone I…

>>>but $3300 is a pretty ordinary amount for any retailer. Really? There are entire classes of retailers where that would be a truly exceptional event. I don't know if that's true of the OP (post removed), but if their average transaction is $27 or something this would rightly trigger alarm bells. If they are in fact being stonewalled on support that's pretty inexcusable though.

It honestly seems like it would have been fine if they had been like "you tripped our fraud detection, and because the payment was made with a CC money will be held in escrow until the dispute period ends. There's no point in providing documentation because customer can still issue a chargeback."

Re: TIFU by using Stripe as a payment processor for my small business

#418

Post by iuiz »

sph wrote: post #280
iuiz wrote: post #95

Quoted post unavailable.

Did you really go and stalk this person's profile to show it's OK for them to lose their money? > > Why is my Internet connection through xfinity wifi HOTSPOT is now filtered by Open DNS? Is this your proof of them being sketchy? Shame on you. I hope never to do business with you.

If you access Ebay through an VPN from another country all your auctions will get canceled and your account will get locked. That's why I included this post.

Re: TIFU by using Stripe as a payment processor for my small business

#419

Post by iuiz »

upupandup wrote: post #351
iuiz wrote: post #95

Quoted post unavailable.

This account is weird. Joined months ago, rarely posts and suddenly decides to become a forensic analyst to dig through someone criticizing Stripe? I am seeing this weird behavior more and more on HN. Inactive accounts suddenly seem to come out of the woodwork to defend, attack critics when a YC company gets involved. Even asking innocent questions like: is there an alternative to what this YC company is offering is…

lol Forensic analyst is clicking on a Reddit username and looking at what kind of poster OP is?

I just do not post often on this site and this is not "weird".

And if you want to talk about "weird" accounts, just look at yours. Only two submissions and lots of nonsensical comments.

Re: TIFU by using Stripe as a payment processor for my small business

#420

Post by joshmanders »

jeroenhd wrote: post #210
joshmanders wrote: post #180

Earlier quoted context omitted.

You know Stripe didn't go through this guys socials to find all these threads and THAT is why they locked him down, right? Stop victim blaming and throat goating Stripe, it's disgusting.

It's possible that the van sale was what triggered the fraud team to take a closer look at the account. I don't know if Stripe bans weed sales but if they've been selling normal quantities I doubt the algorithms would have them pop up as suspicious. Then a huge sale goes through (company van) and an actual human of the fraud team looks into the normal products sold through the account. If they then find that the prod…

This is all speculation though.
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