281–290 of 461 posts
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Payments over FedNow are required to settle within 8 seconds of the receiving FI being notified of the transaction. Launching next year, FedNow is positioned to replace ACH and wires and do most of the things that folks want lightning network / L2 / Zelle / Ripple and other RTP solutions to do, but for the entire USD-denominated market. FedNow also replaces ACH debit origination and its Good Funds Period with a Reque…
(I work for Stripe, and since many of my colleagues are currently sleeping, taking the liberty of saying this on their behalf.) We are looking into things. As someone who ran businesses for a long time myself, it would be very alarming to me if customers felt they were being ignored while repeatedly talking to people who work for us. If that ever happens, please bring in literally anyone at Stripe, inclusive of other…
Corporate process improvement is not an excuse for treating people badly. An individual human who treats people badly is not allowed to say "well I deal with a lot of people and I need algorithms and sometimes my algorithms don't work so I'm doing my best to improve them". Corporations should not get a pass because they need cheap processes that "scale" to maintain their profit margins. This is the perpetual moral ha…
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If you have no issue losing 3k without any reason, can I have 3k from your business as well?
It's not losing 3k, it's delayed payment
Won’t make any difference to you as your business is robust, right?
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Maybe if the company had some way, any way at all, to reach an actual human being, this wouldn't be a constantly repeated problem on HN and elsewhere.
As I have observed in other contexts ( https://twitter.com/patio11/status/1463749947858165761 ), many people who say "Ugh, I cannot reach a real human" have in fact spoken to several humans, repeatedly and at length, and are imprecisely stating their desire to speak to a person who would agree with their view of the facts and swiftly enact the resolution that they prefer. We offer (human-powered, somewhat obviously?)…
The small company I was working for got card tested (scammers use hundreds of stolen cards to see if they work). I called customer support and talked with a human on a Friday night at 8pm for 15 minutes about our options. 2-3 days later, I chatted with someone from the fraud team.
I was surprised by the high touch service even though didn't have a lot of volume (new account w/ less than $10k of transactions).
For anyone who is looking for the original story, which has been removed
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> Their dev support on discord This is also a red flag
Stripe is developer centric. Discord has a lot of developers in their community. I don't really like Discord, but i must admit it is a smart choice.
What kind of excuse is that? I've seen so many small businesses using Stripe. I doubt all their owners are developers who are comfortable with Discord.
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What relevance does any of that have when OP has supporting documents for this specific transaction, which is the only transaction Stripe has issue with and the only issue that OP is trying to resolve?
Having watched a lot of these stories go down one thread in many of them is Stripe was required by some combination of regulators/banks to freeze funds of someone who has been selling cannabis, and because of privacy cannot openly say that such is the case. The person proceeds to escalate and escalate through every customer service option (including Reddit, HN) not necessarily because they’re not getting a response,…
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It depends on the business model. For a high margin business, it might be fine, but for a business that has slim margins, it could significantly reduce the amount of product they can buy over the next quarter, which could make net margins negative.
Even in a high-margin business, and even if the funds may eventually be returned, having funds not suddenly held by surprise can create real problems. These create real distractions, extra entirely unprofitable work that is only to secure what is already due to you. This is not acceptable from a critical infrastructure vendor. That anyone is willing to reveal just how obtuse they are by attempting to justify it is as…
To which the answer is "It depends on the business." These things also don't happen in isolation; most small businesses will be able to survive $3k frozen for a quarter on a good day, but even well-run small businesses have bad days.
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There's someone else down thread here who says that they've had the call/email greyed out on their Stripe account as well. > Stripe somehow has some logic that disables it specifically for that person I'm not sure why you wrote this as if it'd be a grand technical challenge to implement. Locking-out specific features based on X criteria is pretty damn common. I don't particularly care in any case, I just had the impr…
> I'm not sure why you wrote this as if it'd be a grand technical challenge to implement. No, I meant that as literally "somehow" as in "has some logic to"... no implication of difficulty. But I can see how that may sound that way. > Well, from my vantage point I see 2 people claiming it gets greyed out and 1 person (you) claiming it doesn't. ¯\_(ツ)_/¯ 3 people is not a large sample size. I did notice an issue where…
FWIW I asked upthread to a Stripe person, and they do apparently grey out the support/call buttons in certain situations.