271–280 of 461 posts
https://www.reddit.com/r/smallbusiness/comments/wa1zob/dont_...
It's called placing a reserve on the account and it is something any payment processor will do to a merchant account.
Sure, and OP understands that. But, there’s apparently no effective resolution process, especially one involving a human. What would you suggest the OP do to resolve their issue?
If it was, say, a $30000 charge I could give Stripe the benefit of doubt, but $3300 is a pretty ordinary amount for any retailer. Could be e.g. a laptop sale, or three phones? When I see Stripe's apology here it will not be enough for me - not at least without a detailed blog post / postmortem. Until/if that moment happens, I'll regard Stripe as an untrustworthy entity and will recommend doing the same to do anyone I…
> When I see Stripe's apology here it will not be enough for me I'm actually just starting a business using Stripe for handling payments, and this makes me very concerned. Is there an alternative service one could use? Is there a way not to give these shady companies power to steal all my money?
(I work for Stripe, and since many of my colleagues are currently sleeping, taking the liberty of saying this on their behalf.) We are looking into things. As someone who ran businesses for a long time myself, it would be very alarming to me if customers felt they were being ignored while repeatedly talking to people who work for us. If that ever happens, please bring in literally anyone at Stripe, inclusive of other…
Corporate process improvement is not an excuse for treating people badly. An individual human who treats people badly is not allowed to say "well I deal with a lot of people and I need algorithms and sometimes my algorithms don't work so I'm doing my best to improve them". Corporations should not get a pass because they need cheap processes that "scale" to maintain their profit margins. This is the perpetual moral ha…
I feel it is only fair to point out that Stripe might be a dirty rotten liar, too.
If it was, say, a $30000 charge I could give Stripe the benefit of doubt, but $3300 is a pretty ordinary amount for any retailer. Could be e.g. a laptop sale, or three phones? When I see Stripe's apology here it will not be enough for me - not at least without a detailed blog post / postmortem. Until/if that moment happens, I'll regard Stripe as an untrustworthy entity and will recommend doing the same to do anyone I…
> When I see Stripe's apology here it will not be enough for me I'm actually just starting a business using Stripe for handling payments, and this makes me very concerned. Is there an alternative service one could use? Is there a way not to give these shady companies power to steal all my money?
The OP later clarified that it wasn't a normal transaction. They sold a "cheap company van" using their stripe business account. That seems like a huge liability, since a used car seems extremely likely to cause a chargeback. I don't think dealerships would accept a credit card payment (other than deposit) for this reason. https://www.reddit.com/r/smallbusiness/comments/wa1zob/dont_...
Earlier quoted context omitted.
Maybe if the company had some way, any way at all, to reach an actual human being, this wouldn't be a constantly repeated problem on HN and elsewhere.
As I have observed in other contexts ( https://twitter.com/patio11/status/1463749947858165761 ), many people who say "Ugh, I cannot reach a real human" have in fact spoken to several humans, repeatedly and at length, and are imprecisely stating their desire to speak to a person who would agree with their view of the facts and swiftly enact the resolution that they prefer. We offer (human-powered, somewhat obviously?)…
You've build up an incredible amount of kudos with your comments and blog posts over the last decade+ here and are willing to burn it for a corporation in a moment? Earning trust takes a long time, losing trust only takes the blink of an eye.
Watch the Stripe apologist come out in force soon. They’ll brand you as 100% running a crypto CP arms dealing coke selling dark net platform owner because surely YC darling Stripe would never mess up like this. Truth is they are just horrible.
You called it: https://news.ycombinator.com/item?id=32263429
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> > Why is my Internet connection through xfinity wifi HOTSPOT is now filtered by Open DNS?
Is this your proof of them being sketchy?
Shame on you. I hope never to do business with you.