Call Center Industry Faces Concentration Crisis: The Impact of Background Noise
1–4 of 4 posts
Re: Call Center Industry Faces Concentration Crisis: The Impact of Background Noise
#2Interesting paper on how audio affects productivity and wellness.
Re: Call Center Industry Faces Concentration Crisis: The Impact of Background Noise
#3Most traditional approaches to voice isolation are essentially a combination of EQ and filtering, it's interesting to see an AI-based approach to the problem.
Re: Call Center Industry Faces Concentration Crisis: The Impact of Background Noise
#4I like that there is a mix of insight from varied industry sources but the key intel here is from agents themselves. Noise is a potentially very costly problem.