Oh, I disagree!
My ex and I split amicably and looked around for a facilitator to help with the paperwork. We hired a woman who seemed like she knew what she was doing, met with her, and as we had already been separated for years, we didn't think about it much and just sat back and waited. And waited. And waited. We'd call and she'd say she was waiting on the courts. Checking online would only get back some cryptic pending notice. After over a year and a half, we finally get a stern letter from the court, "Get your asses down here, the judge wants to speak to you idiots." (That's a summary, of course.)
What happened was the woman we hired had filled in the wrong county on all the forms. The court sent them back, with a note explaining the error. She submitted them again, untouched. They bounced the papers back to her. She did it twice more!!!
We had no idea until we're literally standing wide-eyed before the bench and the judge basically says (again, a summary), "Why are you two morons wasting the court's time? What the hell is wrong with you? Fix it. Or else."
Neither of us had been in court before, and my ex is from Spain and unfamiliar with American justice, so the experience was a tad intimidating, to say the least. There's a sense of seriousness in a court that really isn't something you regularly experience outside a funeral parlor. We immediately hired someone competent and were divorced within like 3 months.
So, I think this is actually a pretty useful service!