Live data from Hacker News

Hertz paid Accenture $32M for a website that never went live (2019)

henricodolfing.com

381–390 of 422 posts

Re: Hertz paid Accenture $32M for a website that never went live (2019)

#381
post #310

Earlier quoted context omitted.

Good luck staffing a team of 4-6 competent in house developers

Pay them a million each and it still works out cheaper.

Ok so you hire 6 people for a million dollars a year. Turns out they’re not capable of delivering. Now what?

Re: Hertz paid Accenture $32M for a website that never went live (2019)

#382

Earlier quoted context omitted.

Good luck staffing a team of 4-6 competent in house developers

Why do you think this is so difficult?

Because hiring tech talent is hard. Especially when you don’t have much tech expertise yourself.

Re: Hertz paid Accenture $32M for a website that never went live (2019)

#383

Earlier quoted context omitted.

Why do you think this is so difficult?

Because hiring tech talent is hard. Especially when you don’t have much tech expertise yourself.

I know it's hard. As a reasonably competent developer, why is it so hard for 5 of us to exist in one room? I know lack of hiring expertise is a big factor, I know salary is a big factor, but shouldn't this problem be solvable?

hy is it so hard to consistently find qualified individuals? Do most other industries experience this same problem at the same scale?

Re: Hertz paid Accenture $32M for a website that never went live (2019)

#384
post #299

Earlier quoted context omitted.

Billable Hours! This is why contracts should be outcome based and not based on hours. I don't care if the solution takes you ten days, or 10 minutes, it's the outcome that matters.

Careful with that thought. This is a case where this was "gamed" by Accenture and Hertz was just clueless, but it can happen the other way around. (Unreasonable) outcome based, and the contracting firm gets stuck with an impossible, money-losing project. Or some unexpected thing happens and same result. There's a reason why billable hours is a thing.

There is a reason you have billable hours. It is so that you can sell the customer technical advisory services over an extended time period without making any promises. Typically, this is backed by a "use it lose it" clause. Outcomes are better for consultants and customers.

Re: Hertz paid Accenture $32M for a website that never went live (2019)

#385

Earlier quoted context omitted.

ERP implementations likely provided value because of the lack of bespoke systems, instead people standardized and gained efficiencies. That was the value I would guess. Outsourcing? Did it provide value? Maybe immediately on the books, enough to cook to hit the stock options and cash out. Could companies have built internally? In an ideal world that's definitely a yes. Amazon sucks in so many ways, but one thing they…

Thank you for yet another detailed reply. Reading the linked article all I could think was: Hertz doesn’t deserve to exist. It just seems like they’re a Frankenstein of 30 years of mediocre to poor decisions. Ultimately I think a lot of companies that use Accenture don’t deserve to exist, and ultimately will be outcompeted.

You assume an approximation of a free market.

In the US, most "markets" are largely dominated by monopoly, duopoly, or cartel conditions, and thus rent extraction. Combined with the efficacy and returns of lobbying congress for market barriers and subsidies, most companies are entrenched.

There are so many reforms needed in the US, but breaking up monopolies, or just stopping mergers, would be task #1. Price, creativity, options, innovation, worker empowerment, amount of employment, wages, all improve with more companies, more options, and more competition.

Re: Hertz paid Accenture $32M for a website that never went live (2019)

#386

I worked at a small company who bid on an RFP against Accenture back in 2000ish. We bid way lower than Accenture and we were already established at the state government agency with a great track record. I remember while the proposal evaluation process was happening, Accenture sent their proposed PM to the town where the agency was based and he literally bought a house there to show Accenture's commitment to the agenc…

Early .NET was basically Java, wasn't it? Java devs should have picked it up pretty easily.

It was very similar, at least based on what little I knew of Java. Most of the devs, including myself on that project were coming from classic ASP / COM background so it was a very new way to do things. The project was initially proposed to use the ASP/COM architecture and Accenture switched to .NET about a month into the project start (during the design phase). I don't know if that was planned or MS pressured them once they became aware of it. It was a high profile project at the time so I'm sure there were plenty of politics happening in the background that those of us on the dev side weren't aware of.

Re: Hertz paid Accenture $32M for a website that never went live (2019)

#387
post #310

Earlier quoted context omitted.

Pay them a million each and it still works out cheaper.

Ok so you hire 6 people for a million dollars a year. Turns out they’re not capable of delivering. Now what?

You fire them and had the same outcome as this case for $26 million cheaper

Re: Hertz paid Accenture $32M for a website that never went live (2019)

#388

Earlier quoted context omitted.

Thank you for yet another detailed reply. Reading the linked article all I could think was: Hertz doesn’t deserve to exist. It just seems like they’re a Frankenstein of 30 years of mediocre to poor decisions. Ultimately I think a lot of companies that use Accenture don’t deserve to exist, and ultimately will be outcompeted.

You assume an approximation of a free market. In the US, most "markets" are largely dominated by monopoly, duopoly, or cartel conditions, and thus rent extraction. Combined with the efficacy and returns of lobbying congress for market barriers and subsidies, most companies are entrenched. There are so many reforms needed in the US, but breaking up monopolies, or just stopping mergers, would be task #1. Price, creativ…

What stops someone specifically from disrupting the Auto Rental industry?

Re: Hertz paid Accenture $32M for a website that never went live (2019)

#389
post #38

> In its revised suit, Hertz states that Accenture represented that they had “the best talent in the world" > Hertz claims that they were far from experts in these technologies and that Accenture was deceptive in their marketing claims. Colour me surprised. > Accenture also failed to test the software, Hertz claims, and when it did do tests "they were seriously inadequate, to the point of being misleading." It didn't…

> bunch of executives asleep at the wheel who lacked even the most basic technical skills needed to see that it was a fantasy... At some point, someone with technical acumen took stock of the situation and said "this is garbage". Why does this step always come last? WTF. "They said they were the best, but they lied!" I bet you as Hertz had some competent technical folks who could have vetted them. You either have the…

If it doesn't come last, you don't hear about it because it doesn't make the news

Re: Hertz paid Accenture $32M for a website that never went live (2019)

#390

Earlier quoted context omitted.

You assume an approximation of a free market. In the US, most "markets" are largely dominated by monopoly, duopoly, or cartel conditions, and thus rent extraction. Combined with the efficacy and returns of lobbying congress for market barriers and subsidies, most companies are entrenched. There are so many reforms needed in the US, but breaking up monopolies, or just stopping mergers, would be task #1. Price, creativ…

What stops someone specifically from disrupting the Auto Rental industry?

1) real estate by the airports is probably #1

2) airport counter real estate or the real estate at the "car rental satellite facility" is probably hard to get

3) fleet sale discounting with the car companies

But #1 is probably the main one.

Car rentals are actually decent in competition, although there may have been a merger flurry at some point.

Yup, Enterprise, Avis, and Hertz own them all.

It would probably take self-driving so an off-airport lot could dispatch self-driving cars to someone.

Customer service at car rentals is awful, it always seems to take an hour to get a dumb piece of paper and someone that says "go to this spot"

Disclaimer: not an industry expert, but all I see is three companies with the market share and no one new in probably 40 years, awful IT and customer service, and companies mistakenly calling the cops on their own customers for not-stolen cars.

Post reply on HN