731–740 of 789 posts
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My guess - contractual obligations or some other liability?
What benefit would the author get from naming the agency involved? There’s a big legal risk involved in doing so and no upside that I can see.
I would hope he could get some satisfaction in knowing that he might be able to stop them from taking advantage of clients in the future.
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I call this the being too nice mistake. It is like the customer that would watch an employee spit in their food and say thanks to them. Effective leaders do not fear confrontation.
In this case it might be a case of being intimidated by a big agency. Isaac telling him that he was their smallest client had a "you're lucky we are willing to work for you" feel.
As a German person, this and so many other stories about customer - business relations gone awry or lost in miscommunication, I sometimes want to scream at the monitor, "why the hell wouldn't you get that in writing???" The same goes for many work situations where the boss suddenly lowers the pay or fires someone for not filling in last minute for another employee calling in sick on a weekend. How is that possible? D…
It's not about anybody's nationality. If one does good work, one does good work.
In any country, there's always going to be lots of smart people and lots of not-so-smart people.
Big screw ups happen everywhere, even in Germany [1].
> Don't you Americans value written contracts?
Americans value written contacts. A lot of things do go according to plan in America (as well as Germany I hope).
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It really gets you 95% there. Like try to explain to a non technical person how to deploy a website on AWS with a real domain. Zryo is actually cheaper than Wix if you just need to put up a static site. Yeah I can do it for free on S3, but it's easy to design my Zryo site and it looks nice.
I don't find any wix templates that would be anywhere near as good as what he has now. And trying to customize the wix/shopify template stuff to work exactly how he wants it is not trivial either. It's really mostly his frontpage with the bad line/vector graphic that is the problem and what made the design seem bad and the whole story seem so outrageous at first. When I actually visit the site all his other pages loo…
It's a better bet than paying $40,000 for a basic website, what about maintenance. What happens when he needs to update the site ,?
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Thanks for reading! Yeah, I don't think the agency is blameless here, but I also don't think they're malicious or dishonest. I think they just overestimated their ability to scale down their workflows to a project smaller than their typical gig.
Well they know they've done an awful job, you know it too, but they happily kept the $45K. If they were as honest as you say, they would have refunded some of it.
Everything else leaves me with a sore feeling, that it, while eventually not a scam, at least a careless, profiteering way to handle this, on the back of the customer. I hate this agency :-)
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Don't you wish there was a vibrant ecosystem of commercial OSes, each providing a different choice regarding the UX or other aspect you want to prioritize, each being financially viable based on their merits and not getting crushed by a monopolistic gorilla ? You'd have options to go to when Microsoft makes choices you don't agree with. I sure wish we were in that world.
I'm fine with there being a vibrant ecosystem of open source OSes, each providing a different choice regarding the UX or other aspect I want to prioritize. The monopolistic gorilla is there but the only really effect it has is that other commercial developers like to only support the monopolistic gorilla.
They could take a LTS somewhere, pay another specialized company for additional expertise, but the would be no way to have an actual contract with the leading entity, and have any weight on the direction the OS will be developped (MS is also bigger than any single OEM, but they will still try to keep the majority of OEMs happy and not pull the rug under their feet. Ubuntu for instance doesn’t have such strong incentives)
Contrary to the author's assumption about disincentives, it seems like terminating the contract may have been why all the work suddenly got done. That's when the author went from a customer to a potential threat. If the agency hadn't completed the work (including the "no charge" fixes after the contract ended), I'm guessing we wouldn't have gotten a pseudonym for the agency and project lead.
I'm not following. What threat did I pose to the agency after they had all my money?
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That is very expansive, for a $100 a lot of teenagers could make it.
> That is very expansive, for a $100 a lot of teenagers could make it These are the $4 devs. Look, a teen coder can hack up a storm. But I distinctly remember a brilliant friend of mine taking a gig in college and not understanding why the small business who contracted him was pissed he’d rebuilt their site in Silverlight. He wouldn’t make that mistake now. But he doesn’t charge what he billed then either.
You know how, during a big programming project, you have to keep the devs from going "this codebase has a lot of technical debt, let's rebuild the whole thing using Rust and Kubernetes and Deno and move the hosting to Azure and switch databases and use microservices and..."? Designers are exactly the same way. Just as technical fiddling is fun and interesting, making new designs from scratch is just as fun and intere…
I love fixing bugs. Sometimes more than writing new things. Seeing the system health increase as I delete old code, add new tests, and increase performance is very satisfying.
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> That is very expansive, for a $100 a lot of teenagers could make it These are the $4 devs. Look, a teen coder can hack up a storm. But I distinctly remember a brilliant friend of mine taking a gig in college and not understanding why the small business who contracted him was pissed he’d rebuilt their site in Silverlight. He wouldn’t make that mistake now. But he doesn’t charge what he billed then either.
Sorry but I'm in a few communities with VCs, designers that aren't even 16yo. In the Rust or Deno communities: https://lcas.dev/ is very young for example.