Back in 1999 - I used IRC to manage my IT org. We had two IT channels: one for IT staff, which we were all required to be logged into when on the clock - and another that was company wide, where users could jump on IRC to ask the IT/dev/support teams questions.
We used bots to train IT FAQ and system info...
So for example, we would type "DNS Server" and the bot would reply with the IP of the DNS server.
We could type in a hostname and the bot would reply with the system details we put in there.
So, i this had the capability of learning and storing data that was retrievable in this way, rather than simple search, I think it could be very useful.
User:"Whats the current version of ProductX"
Bot:"Product X current version is 1.1.2"