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Rogers Canada, please fix the damn internet in Canada

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Re: Rogers Canada, please fix the damn internet in Canada

#41

Post by Scoundreller »

gruez wrote: post #27
dsr_ wrote: post #3

Badly regulated monopolies suck.

I'm sure they suck for plenty of reasons (eg. price gouging from lack of competition), but I'm not sure how those reasons relate to this outage. For instance I can imagine that a country with a more diverse telecommunications sector would be less vulnerable to a single provider going down, but this argument doesn't really pan out. I looked up how the market share is broken up in european countries[1][2] and they're r…

In Canada, mobile doesn't compete against wireline. With 3G Carrier Aggregation, LTE and now 5G, that's doable technically, but won't happen if one eats the revenue from the other.

Personally, I blissfully slept through support tickets because my work phone is on Rogers, and my home wifi (for app pings) is on eBox.ca, which runs on Rogers lines (and is now owned by Bhell), so my work phone was totally dark.

Re: Rogers Canada, please fix the damn internet in Canada

#42

Post by jonah-archive »

stblack wrote: post #39
duxup wrote: post #19

Earlier quoted context omitted.

Also … bad routes can cause outages for sure but this long lasting?!? That raises other questions about their ability to recover from what isn’t an entirely unique situation (bad routes).

It’s [time to live]( https://en.m.wikipedia.org/wiki/Time_to_live ). Once a bad route is published and propagates, TTL determines how long it remains cached. The real issue is, it took Rogers engineers so long to diagnose and address the problem, allowing incorrect route maps to propagate to deep and far corners of the internet. Anecdotally, a friend in Greece roaming with a Canadian Rogers SIM card was unable to use…

Generally speaking, BGP route propagation does not include a TTL cache invalidation mechanism (i.e. routes are never invalidated and rechecked -- the BGP session's ongoing existence validates already learned routes and conducts the addition or deletion in-band -- if heard, "TTL" in the context of BGP means that routes should not be propagated onward, like TTL for IP packets).

Re: Rogers Canada, please fix the damn internet in Canada

#43

Post by Scoundreller »

vkou wrote: post #15
dsr_ wrote: post #3

Badly regulated monopolies suck.

Internet in Canada isn't a monopoly, it's a government-protected oligopoly. And yes, it sucks. And no, nobody's going to fix it, because Canada's telecoms are far more motivated to lobby to protect themselves than Canadians are to lobby for the government to fix them. It's a classic collective action problem. It's why we can't have nice things.

> Internet in Canada isn't a monopoly

Depends where you are, and if you can consider Teksavvy et al as Rogers competitors. Where I am, Bell will only sell DSL1 at 6mbps. A newer subdivision that took a payoff from the local (now Rogers-owned) cableco. Before that acquisition forced Rogers' hand, that cableco didn't have anyone else selling on its lines.

Re: Rogers Canada, please fix the damn internet in Canada

#45

Post by Scoundreller »

gruez wrote: post #22
RedShift1 wrote: post #18

Asking the ISP will do nothing. The government needs to step in and fix this.

How? You want them to deploy the national guard to rogers HQ to assist them in recovering their networks? All the people who know how their network works are probably helping in some capacity.

> You want them to deploy the national guard to rogers HQ to assist them in recovering their networks

I also don't see how this would help, but yes I do want to see that.

Re: Rogers Canada, please fix the damn internet in Canada

#46

Post by tbrownaw »

RedShift1 wrote: post #18

Asking the ISP will do nothing. The government needs to step in and fix this.

The time for the government to fix it was however many years ago they did whatever it was they did that led to not having a second source for telecon services.

Re: Rogers Canada, please fix the damn internet in Canada

#47

Post by Scoundreller »

bawolff wrote: post #13
busymom0 wrote: post #10

Earlier quoted context omitted.

For me, it was both the wired home internet which is TekSavvy as well as mobile phone which is on Fido. Both TekSavvy and Fido rely on Rogers behind the scenes. Ours came back at around 2am EST.

For me, teksavy (wired home internet) never went down at all. Cell phone (fido) came back up sometime when i was sleeping last night/early morning. I am in vancouver.

that's because your teksavvy service is over Shaw or Telus lines. This outage was out of Teksavvy's hands: if you were in their Rogers-based territory on DOCSIS, you were down with the ship.

Re: Rogers Canada, please fix the damn internet in Canada

#48

Post by jagger27 »

Scoundreller wrote: post #37
shyn3 wrote: post #14

Earlier quoted context omitted.

Change your DNS to 1.1.1.1 and 4.4.4.4 for secondary that should get you going for now.

AFAIK, on iPhone, there is no way of overriding carrier provided DNS.

Either install an app like the sibling comment suggested, or use one of these profiles: https://encrypted-dns.party/

Re: Rogers Canada, please fix the damn internet in Canada

#49

Post by Scoundreller »

stblack wrote: post #39
duxup wrote: post #19

Earlier quoted context omitted.

Also … bad routes can cause outages for sure but this long lasting?!? That raises other questions about their ability to recover from what isn’t an entirely unique situation (bad routes).

It’s [time to live]( https://en.m.wikipedia.org/wiki/Time_to_live ). Once a bad route is published and propagates, TTL determines how long it remains cached. The real issue is, it took Rogers engineers so long to diagnose and address the problem, allowing incorrect route maps to propagate to deep and far corners of the internet. Anecdotally, a friend in Greece roaming with a Canadian Rogers SIM card was unable to use…

> a friend in Greece roaming with a Canadian Rogers SIM card was unable to use her phone

I've heard this from several individuals. It makes sense: Rogers, being totally dark, couldn't authenticate any roaming sessions.

I wonder how fast a roaming provider boots you off their network though. Roaming usually tunnels your traffic to your home provider, so I could see data halting immediately. Maybe local calls work for a while.

This effect sunk in when they said they couldn't receive any SMS 2FA. Even people with a local SIM SIM setup (highly recommended!) still need to slide in their home SIM to log into some things.

Re: Rogers Canada, please fix the damn internet in Canada

#50

Post by msie »

tenpies wrote: post #32
dghughes wrote: post #26

I just can't believe how much relies on just one company Rogers seemingly every debit machine in Canada, anything to do with passports, many doctor's offices. A similar situation occurred just last April (2021). https://mobilesyrup.com/2021/04/20/nationwide-rogers-outage-...

Canada is a country of oligopolies - everywhere from the products you can buy to the Federal Liberal Party's Trudeau Foundation being the receiving end for paid political favours. It is hard to think of areas where there is actual competition in Canada, because there are so few. Media? None, the Federal Liberals fund the approved media and leave the unapproved to fend for itself or die. The approved media is then hig…

The media is not at the whim of the Trudeau govt. There’s the National Post and Rebel media. CBC itself has been highly critical of the govt if you care to watch it. Then there’s CTV and Global News. And I recall a number of newspapers and radio stations are owned by conservative interests.
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