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Nobody Likes Self-Checkout

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Re: Nobody Likes Self-Checkout

#11

Post by c22 »

tunap wrote: post #5
hunglee2 wrote: post #2

....apart from the rest of the civilised world. Self check out has teething problems mainly because users need get trained on how to do it but once you grok it, you never go back - its simply faster, more efficient experience.

The removal of the cash option is a hard nope for me. I don't always use cash, but if it's not an option, I vote with my feet, regardless if paying with cash or plastic.

Last time I went to the self-checkout lane I dutifully scanned all my items and clicked "Pay" and it brought me to a list of payment options with cash all grayed out. There was only one real cashier working that day with a long line stretching back into the aisle. I left the stuff I picked out right there and just walked away, so I guess they had to pay someone to put my stuff back anyway. Not sure what these companies are getting at with these user-hostile changes to their checkout flow. I drove to a small local quick-mart and did my shopping there instead.

Re: Nobody Likes Self-Checkout

#12

Post by jwilk »

hunglee2 wrote: post #2

....apart from the rest of the civilised world. Self check out has teething problems mainly because users need get trained on how to do it but once you grok it, you never go back - its simply faster, more efficient experience.

> faster

"Stores today are catering to shoppers who perceive self-checkout to be faster than traditional cashiers, even though there's little evidence to support that. But, because customers are doing the work, rather than waiting in line, the experience can feel like it's moving more quickly."

Re: Nobody Likes Self-Checkout

#14

Post by cinntaile »

I hate self-checkout, especially the ones with built-in scales that can't handle picking up two items at once. Or when you need an ID check. Or when they want to verify your purchases, twice the work. Don't misscan something and remove the second item, then you're guaranteed to end up in a verification...

Re: Nobody Likes Self-Checkout

#15

Post by hunglee2 »

jwilk wrote: post #12
hunglee2 wrote: post #2

....apart from the rest of the civilised world. Self check out has teething problems mainly because users need get trained on how to do it but once you grok it, you never go back - its simply faster, more efficient experience.

> faster " Stores today are catering to shoppers who perceive self-checkout to be faster than traditional cashiers, even though there's little evidence to support that. But, because customers are doing the work, rather than waiting in line, the experience can feel like it's moving more quickly. "

superior UX confirmed

Re: Nobody Likes Self-Checkout

#19

Post by navjack27 »

cinntaile wrote: post #14

I hate self-checkout, especially the ones with built-in scales that can't handle picking up two items at once. Or when you need an ID check. Or when they want to verify your purchases, twice the work. Don't misscan something and remove the second item, then you're guaranteed to end up in a verification...

Two items at once? Scan and put one in the weight checking section. Is that hard?

ID check? Buying cough medicine? Booze. It's law. Lol

Stop confusing the system dude!

Re: Nobody Likes Self-Checkout

#20

Post by cinntaile »

navjack27 wrote: post #19
cinntaile wrote: post #14

I hate self-checkout, especially the ones with built-in scales that can't handle picking up two items at once. Or when you need an ID check. Or when they want to verify your purchases, twice the work. Don't misscan something and remove the second item, then you're guaranteed to end up in a verification...

Two items at once? Scan and put one in the weight checking section. Is that hard? ID check? Buying cough medicine? Booze. It's law. Lol Stop confusing the system dude!

I pick up two items at once to make it go faster, but the UX is dumb and throws an error of course. Weight doesn't match haha... Yes it will you dumb machine!

So let me scan my ID instead of wasting my time!

Horrible UX, I wait in line.

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