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Rogers network outage across Canada hits banks, businesses and consumers

reuters.com

161–170 of 403 posts

Re: Rogers network outage across Canada hits banks, businesses and consumers

#161
post #34

In Toronto, here's a small and non-exhaustive list of affected services: - Point of sale machines. Supermarkets are accepting only cash. - ATMs. Several banks are incapable of dispensing cash. - Public transit ticketing systems. The TTC is effectively running for free, today. - Public bicycle rental stations. - Public parking locations. How long before the public realizes that we are not Rogers' customers, but its ho…

Alright, when do we start carrying chickens to buy our gas?

Re: Rogers network outage across Canada hits banks, businesses and consumers

#162

The utterly inefficient and overpriced Canadian telecoms exist only because we allow one specific behavior: 1. A new local player comes to town, builds their own infrastructure (e.g. connects one building to fiber) and starts offering competitive service. 2. Rogers/Shaw/Bell/Telus immediately offer better terms for the residents of that building. 3. The competitor runs out of money and leaves. 4. The telecoms revert…

Curious though what the government could do about this pricing scheme here? Seems like the solution is to setup a bureaucracy to watch pricing and then micro-manage the situation whenever its tried? The ride-hailing services pulled this in various places around the world. Airlines in Canada did it as well. Feels like whack-a-mole.

Acknowledge that internet / phone service works much better as a utility and nationalize or highly regulate (i.e. fixed pricing schemes) the telecom companies.

Re: Rogers network outage across Canada hits banks, businesses and consumers

#163

Earlier quoted context omitted.

I also remember Air Canada or WestJet doing the same to some small air company offering cheap flights from Kelowna (?), but I cannot find the news piece. Does anybody here have a better memory than myself?

Are you thinking of Flair or Swoop? Never flown them out of Kelowna when I was living there, but I remember both being a big deal when they finally arrived.

Swoop is owned by WestJet, it's just their discount brand. Flair's actually independent and used to be based in Kelowna but is now based in Edmonton – they're probably who GP is thinking of.

Re: Rogers network outage across Canada hits banks, businesses and consumers

#164

The utterly inefficient and overpriced Canadian telecoms exist only because we allow one specific behavior: 1. A new local player comes to town, builds their own infrastructure (e.g. connects one building to fiber) and starts offering competitive service. 2. Rogers/Shaw/Bell/Telus immediately offer better terms for the residents of that building. 3. The competitor runs out of money and leaves. 4. The telecoms revert…

> 2. Rogers/Shaw/Bell/Telus immediately offer better terms for the residents of that building.

I was about to write a whole comment about how I've never seen this myself and to disagree with you I was going to compare the price of Bell Fibre in my building to Beanfield. The latter of which I have at $50/mo at 1Gbps.

But then I loaded up Bell's availability page and entered my address... it was almost like a sick joke. The spinner was saying "Checking availability" or something like that. However, I could see the page with prices behind it darkened out while it was running. It was $115/mo for 2 years and $125/mo after that for 1Gbps fibre. But when the spinner was done and they "checked my availability"... well what do ya know! It's now magically $50/mo. Pretty disgusting that they can get away with that.

Re: Rogers network outage across Canada hits banks, businesses and consumers

#165

Earlier quoted context omitted.

I have a lot of experience in both places. Americans may think think they do, but I don’t think so. As bad as Comcast and others are in the USA, I have found them to be far more efficient and competitive than Rogers or Bell in Canada. Same for banks in Canada. It’s unbelievable what they do and get away with. And airlines. Rather, Airline. I believe there’s a cultural element here: Canadians are more risk adverse and…

New Zealand often seems like a toy country with one of everything. There's the One Bank, the One Telecom, the One Airline. Not ... exactly. But effectively, yes. A combination of a tiny population (5.1 millions) and a long way from nowhere (roughly 3,200 km / 2,000 mi from Sydney). Australia and Canada already have issues from their own small scale (and vast land areas). NZ takes it up a notch.

Mobile data in NZ is pretty good nowadays, for NZD $60/mo we had unlimited/unthrottled 4G broadband good enough to play FPS games on. In Canada the best we can get is CAD $169/mo for average to middling speeds with pings over 180.

Re: Rogers network outage across Canada hits banks, businesses and consumers

#166
post #151

I don’t understand have 911 service is impacted, doesn’t essential services have redundancy? Society is fragile

The actual dispatch appears to be fine. It’s just the network isn’t allowing mobile connections. Everyone has “No Service”.

https://www.cbc.ca/amp/1.6514453

And some hospitals appear to have similar issues.

Re: Rogers network outage across Canada hits banks, businesses and consumers

#167
post #95

Earlier quoted context omitted.

I have a lot of experience in both places. Americans may think think they do, but I don’t think so. As bad as Comcast and others are in the USA, I have found them to be far more efficient and competitive than Rogers or Bell in Canada. Same for banks in Canada. It’s unbelievable what they do and get away with. And airlines. Rather, Airline. I believe there’s a cultural element here: Canadians are more risk adverse and…

If you asked 100 Canadians if they’d prefer more competition to the telcos, 97 would say yes (1 works for Bell, 1 works for Rogers, 1 now works for the CRTC). We’re not risk adverse. It’s just that our government / regulator is captured.

I wonder how many of them would actually buy them though. There's been attempts at mobile providers, sometimes offering prices that the big telcos won't try to match even to flood them out, and they tend to wither away.

Re: Rogers network outage across Canada hits banks, businesses and consumers

#168

Earlier quoted context omitted.

It's not possible to pay with debit card in Canada because Interac is down, because Rogers is down. Many atm across the country aren't working. It's not just Rogers' client who are impacted, the whole banking ecosystem is impacted. Even rumors that Costco can only accept cash, the Capital One Mastercard network might be down. I don't see how Rogers could keep quiet on this, unless it's from some malicious actor.

Indeed, I can easily see them get dragged before a parliamentary inquiry.

[deleted]

Re: Rogers network outage across Canada hits banks, businesses and consumers

#169
post #38

The Canadian telecom space is dominated by 3 primary companies -- Telus, Bell, and Rogers. They form an effective oligopoly that is quite detrimental to the Canadian consumer. In the ISP space, there is a bit more competition. Namely, Shaw provides additional coverage in some regions of the country. However, Rogers wants to buy Shaw. You can imagine how bad that will be for Canadians. I do wonder what the Rogers outa…

> Something stupid?

Whatever it is… it's definitely something stupid.

Re: Rogers network outage across Canada hits banks, businesses and consumers

#170

I see a lot of people noting the lack of communication and updates from Rogers. To me it would be shocking if they were providing updates. Canada’s telecommunication monopolies are not known for their customer service and, even worse, they seem to have internal corporate cultures of entitlement and arrogance that drive an “F U” attitude in general when it comes to external communications and accountability. So you wo…

> I’m sure Rogers will be forced to do a post-mortem for large commercial clients where contractually required, but I highly doubt we will hear a word from them about the cause of this or what was/is being done to rectify it. They probably have an ETA but feel no obligation to share it.

I'm sure there'll be industry wide participation in a post-mortem. Translation for non-Canadians... The head of the CRTC will book a tee time for him plus the CEOs of Rogers, Bell, and Telus.

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