In Toronto, here's a small and non-exhaustive list of affected services: - Point of sale machines. Supermarkets are accepting only cash. - ATMs. Several banks are incapable of dispensing cash. - Public transit ticketing systems. The TTC is effectively running for free, today. - Public bicycle rental stations. - Public parking locations. How long before the public realizes that we are not Rogers' customers, but its ho…
Rogers network outage across Canada hits banks, businesses and consumers
161–170 of 403 posts
Re: Rogers network outage across Canada hits banks, businesses and consumers
#162The utterly inefficient and overpriced Canadian telecoms exist only because we allow one specific behavior: 1. A new local player comes to town, builds their own infrastructure (e.g. connects one building to fiber) and starts offering competitive service. 2. Rogers/Shaw/Bell/Telus immediately offer better terms for the residents of that building. 3. The competitor runs out of money and leaves. 4. The telecoms revert…
Curious though what the government could do about this pricing scheme here? Seems like the solution is to setup a bureaucracy to watch pricing and then micro-manage the situation whenever its tried? The ride-hailing services pulled this in various places around the world. Airlines in Canada did it as well. Feels like whack-a-mole.
Re: Rogers network outage across Canada hits banks, businesses and consumers
#163Earlier quoted context omitted.
I also remember Air Canada or WestJet doing the same to some small air company offering cheap flights from Kelowna (?), but I cannot find the news piece. Does anybody here have a better memory than myself?
Are you thinking of Flair or Swoop? Never flown them out of Kelowna when I was living there, but I remember both being a big deal when they finally arrived.
Re: Rogers network outage across Canada hits banks, businesses and consumers
#164The utterly inefficient and overpriced Canadian telecoms exist only because we allow one specific behavior: 1. A new local player comes to town, builds their own infrastructure (e.g. connects one building to fiber) and starts offering competitive service. 2. Rogers/Shaw/Bell/Telus immediately offer better terms for the residents of that building. 3. The competitor runs out of money and leaves. 4. The telecoms revert…
I was about to write a whole comment about how I've never seen this myself and to disagree with you I was going to compare the price of Bell Fibre in my building to Beanfield. The latter of which I have at $50/mo at 1Gbps.
But then I loaded up Bell's availability page and entered my address... it was almost like a sick joke. The spinner was saying "Checking availability" or something like that. However, I could see the page with prices behind it darkened out while it was running. It was $115/mo for 2 years and $125/mo after that for 1Gbps fibre. But when the spinner was done and they "checked my availability"... well what do ya know! It's now magically $50/mo. Pretty disgusting that they can get away with that.
Re: Rogers network outage across Canada hits banks, businesses and consumers
#165Earlier quoted context omitted.
I have a lot of experience in both places. Americans may think think they do, but I don’t think so. As bad as Comcast and others are in the USA, I have found them to be far more efficient and competitive than Rogers or Bell in Canada. Same for banks in Canada. It’s unbelievable what they do and get away with. And airlines. Rather, Airline. I believe there’s a cultural element here: Canadians are more risk adverse and…
New Zealand often seems like a toy country with one of everything. There's the One Bank, the One Telecom, the One Airline. Not ... exactly. But effectively, yes. A combination of a tiny population (5.1 millions) and a long way from nowhere (roughly 3,200 km / 2,000 mi from Sydney). Australia and Canada already have issues from their own small scale (and vast land areas). NZ takes it up a notch.
Re: Rogers network outage across Canada hits banks, businesses and consumers
#166I don’t understand have 911 service is impacted, doesn’t essential services have redundancy? Society is fragile
The actual dispatch appears to be fine. It’s just the network isn’t allowing mobile connections. Everyone has “No Service”.
And some hospitals appear to have similar issues.
Re: Rogers network outage across Canada hits banks, businesses and consumers
#167Earlier quoted context omitted.
I have a lot of experience in both places. Americans may think think they do, but I don’t think so. As bad as Comcast and others are in the USA, I have found them to be far more efficient and competitive than Rogers or Bell in Canada. Same for banks in Canada. It’s unbelievable what they do and get away with. And airlines. Rather, Airline. I believe there’s a cultural element here: Canadians are more risk adverse and…
If you asked 100 Canadians if they’d prefer more competition to the telcos, 97 would say yes (1 works for Bell, 1 works for Rogers, 1 now works for the CRTC). We’re not risk adverse. It’s just that our government / regulator is captured.
Re: Rogers network outage across Canada hits banks, businesses and consumers
#168Earlier quoted context omitted.
It's not possible to pay with debit card in Canada because Interac is down, because Rogers is down. Many atm across the country aren't working. It's not just Rogers' client who are impacted, the whole banking ecosystem is impacted. Even rumors that Costco can only accept cash, the Capital One Mastercard network might be down. I don't see how Rogers could keep quiet on this, unless it's from some malicious actor.
Indeed, I can easily see them get dragged before a parliamentary inquiry.
Re: Rogers network outage across Canada hits banks, businesses and consumers
#169The Canadian telecom space is dominated by 3 primary companies -- Telus, Bell, and Rogers. They form an effective oligopoly that is quite detrimental to the Canadian consumer. In the ISP space, there is a bit more competition. Namely, Shaw provides additional coverage in some regions of the country. However, Rogers wants to buy Shaw. You can imagine how bad that will be for Canadians. I do wonder what the Rogers outa…
Whatever it is… it's definitely something stupid.
Re: Rogers network outage across Canada hits banks, businesses and consumers
#170I see a lot of people noting the lack of communication and updates from Rogers. To me it would be shocking if they were providing updates. Canada’s telecommunication monopolies are not known for their customer service and, even worse, they seem to have internal corporate cultures of entitlement and arrogance that drive an “F U” attitude in general when it comes to external communications and accountability. So you wo…
I'm sure there'll be industry wide participation in a post-mortem. Translation for non-Canadians... The head of the CRTC will book a tee time for him plus the CEOs of Rogers, Bell, and Telus.