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Rogers network outage across Canada hits banks, businesses and consumers

reuters.com

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Re: Rogers network outage across Canada hits banks, businesses and consumers

#121

Post by UkrainianJew »

The utterly inefficient and overpriced Canadian telecoms exist only because we allow one specific behavior:

1. A new local player comes to town, builds their own infrastructure (e.g. connects one building to fiber) and starts offering competitive service.

2. Rogers/Shaw/Bell/Telus immediately offer better terms for the residents of that building.

3. The competitor runs out of money and leaves.

4. The telecoms revert to their usual pricing.

This hurts competition, this hurts customers, this hurts long-term infrastructure resilience, but not a single politician ever comes close to even admitting the problem. I understand you cannot do it on the federal level where both major parties are on the telecoms' payroll, but it could be a very low-hanging fruit for someone running for a municipal position to address. But nope, identity politics, words, feelings and fighting climate change with paper straws seem to be what the electorate wants instead. Sad.

Re: Rogers network outage across Canada hits banks, businesses and consumers

#123

Post by kelseydh »

hackbinary wrote: post #114
jonahrd wrote: post #71

Earlier quoted context omitted.

I'm a US citizen, Canadian permanent resident. I think it has to do with the fact that historically much of Canada's lands/provinces were literally just land owned by very massive British crown corporations. Massive corporations are baked into the history of Canada as a political entity.

No. "Crown Land" in Canada is owned by the provinces. There is no such thing as a "British Crown Corporation." Crown Corporations are a Canadian thing. I lived in Canada for 30 years and now live in the Scotland. CalMac and Scottish Water are not "Crown Corporations," but are nevertheless owned and controlled by the Scottish Ministers. This is contrast to BC Ferries, ICBC, and BC Hydro which are Crown Corporations. I…

You're at a National Park. In Canada, it's crown land. In America, it's your park. The Canadian mentality is different.

Re: Rogers network outage across Canada hits banks, businesses and consumers

#125

Post by NKosmatos »

“In April 2021, Rogers customers reported interruptions to wireless voice and data services for several hours. Rogers blamed that outage on a glitch tied to an Ericsson software upgrade”. Rogers has rolled out 5G with Ericsson equipment and I hope this outage is not related to Ericsson activities. Network upgrades are usually performed late at night during low traffic, so it shouldn’t be the case.

Re: Rogers network outage across Canada hits banks, businesses and consumers

#126

Post by 37 »

brandon272 wrote: post #72

I see a lot of people noting the lack of communication and updates from Rogers. To me it would be shocking if they were providing updates. Canada’s telecommunication monopolies are not known for their customer service and, even worse, they seem to have internal corporate cultures of entitlement and arrogance that drive an “F U” attitude in general when it comes to external communications and accountability. So you wo…

I see so many people get these two conflated, across the board, any time something like this happens. Some big leak or outage or whatever.

The shocking part is not that they are giving no updates. Everyone is to expect that. The shocking part is that we (collectively) don't care that they give no updates, and let them get away with it.

Re: Rogers network outage across Canada hits banks, businesses and consumers

#127

Post by ShroudedNight »

hackbinary wrote: post #114
jonahrd wrote: post #71

Earlier quoted context omitted.

I'm a US citizen, Canadian permanent resident. I think it has to do with the fact that historically much of Canada's lands/provinces were literally just land owned by very massive British crown corporations. Massive corporations are baked into the history of Canada as a political entity.

No. "Crown Land" in Canada is owned by the provinces. There is no such thing as a "British Crown Corporation." Crown Corporations are a Canadian thing. I lived in Canada for 30 years and now live in the Scotland. CalMac and Scottish Water are not "Crown Corporations," but are nevertheless owned and controlled by the Scottish Ministers. This is contrast to BC Ferries, ICBC, and BC Hydro which are Crown Corporations. I…

I expect gp was referring to The Hudson's Bay Company / Rupert's land

Re: Rogers network outage across Canada hits banks, businesses and consumers

#128

Post by guerrilla »

tra3 wrote: post #32

Staying with the inlaws that use Rogers' reseller for wired internet. Using Fido for mobile internet access (also by Rogers). Zero internet. It's wild to discover how reliant I am on the internet: - Can't get around this city (no waze, gmaps). - Can't figure out what's going on (AM radio is non stop commercials) - Can't figure out where we might get some internet (maybe WeWork somewhere? How do you find one without i…

> - Can't figure out what's going on (AM radio is non stop commercials)

Don't you have public service? Isn't that what CBC Radio One is, with no commercials?

Re: Rogers network outage across Canada hits banks, businesses and consumers

#129

Post by dennis_jeeves1 »

routerl wrote: post #34

In Toronto, here's a small and non-exhaustive list of affected services: - Point of sale machines. Supermarkets are accepting only cash. - ATMs. Several banks are incapable of dispensing cash. - Public transit ticketing systems. The TTC is effectively running for free, today. - Public bicycle rental stations. - Public parking locations. How long before the public realizes that we are not Rogers' customers, but its ho…

>How long before the public realizes that we are not Rogers' customers, but its hostages?

Won't happen. The average Canadians are one of the most sheep like docile people out there.

Re: Rogers network outage across Canada hits banks, businesses and consumers

#130

Post by II2II »

hackbinary wrote: post #114
jonahrd wrote: post #71

Earlier quoted context omitted.

I'm a US citizen, Canadian permanent resident. I think it has to do with the fact that historically much of Canada's lands/provinces were literally just land owned by very massive British crown corporations. Massive corporations are baked into the history of Canada as a political entity.

No. "Crown Land" in Canada is owned by the provinces. There is no such thing as a "British Crown Corporation." Crown Corporations are a Canadian thing. I lived in Canada for 30 years and now live in the Scotland. CalMac and Scottish Water are not "Crown Corporations," but are nevertheless owned and controlled by the Scottish Ministers. This is contrast to BC Ferries, ICBC, and BC Hydro which are Crown Corporations. I…

I suspect that was a reference to the Hudson's Bay Company. I would have to brush up on my history, but they effectively controlled a huge tract of land pre-Confederation and continued to serve many smaller towns until well into the 20th century. I don't think the Hudson's Bay Company was considered a crown corporation, but they were granted a royal charter.
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