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Rogers network outage across Canada hits banks, businesses and consumers

reuters.com

81–90 of 403 posts

Re: Rogers network outage across Canada hits banks, businesses and consumers

#81
post #22

Earlier quoted context omitted.

They probably can't get online to tweet. /s

Seriously though, someone working there had to find a friend with a Telus hotspot to borrow, I imagine.

Wait until you find out that the cable that Rogers uses to peer to the Telus network got unplugged!

Re: Rogers network outage across Canada hits banks, businesses and consumers

#82

I see a lot of people noting the lack of communication and updates from Rogers. To me it would be shocking if they were providing updates. Canada’s telecommunication monopolies are not known for their customer service and, even worse, they seem to have internal corporate cultures of entitlement and arrogance that drive an “F U” attitude in general when it comes to external communications and accountability. So you wo…

> it represents major risk to the Canadian economy.

I actually think this outage will show that there's no major risk to the economy and every Canadian can just take every Friday off with no ill effects.

Re: Rogers network outage across Canada hits banks, businesses and consumers

#84
If this doesn't show Canadians that telecommunications are a public utility, I don't know what will. The CRTC's (Canadian FCC) own phones are down[1] today because they're a Rogers customer. If that doesn't scream regulatory capture...

1: https://twitter.com/CRTCeng/status/1545421218534359041

Re: Rogers network outage across Canada hits banks, businesses and consumers

#85
post #32

Staying with the inlaws that use Rogers' reseller for wired internet. Using Fido for mobile internet access (also by Rogers). Zero internet. It's wild to discover how reliant I am on the internet: - Can't get around this city (no waze, gmaps). - Can't figure out what's going on (AM radio is non stop commercials) - Can't figure out where we might get some internet (maybe WeWork somewhere? How do you find one without i…

> Can't get around this city (no waze, gmaps).

offline gmaps!

Thankfully Canada’s horrendous roaming and overage charges has taught me how to use my cell phone effectively without service.

(Also have the entirety of Wikipedia on my phone, thanks kiwix!)

Re: Rogers network outage across Canada hits banks, businesses and consumers

#86

Earlier quoted context omitted.

I think people in the USA understand bloated telecoms with monopoly power that means they don't need to compete. In my neighborhood, I have one effective ISP, that is the cable company (who offers phone+internet+cable), the other is an old-school phone company who offers DSL (with bonded DSL, up to 12mbit). I thought that I could get a slow DSL connection to back up my cable, but no, there's some neighborhood line co…

I have a lot of experience in both places. Americans may think think they do, but I don’t think so. As bad as Comcast and others are in the USA, I have found them to be far more efficient and competitive than Rogers or Bell in Canada. Same for banks in Canada. It’s unbelievable what they do and get away with. And airlines. Rather, Airline. I believe there’s a cultural element here: Canadians are more risk adverse and…

> Same for banks in Canada. It’s unbelievable what they do and get away with.

Canadian banks are so bad that they actually make the service and fees with a USD checking account with all the normal features at Wells Fargo look good.

Re: Rogers network outage across Canada hits banks, businesses and consumers

#87

Earlier quoted context omitted.

Still no internet at all? I have a suspicion that you found some…

My reseller connection (Start.ca) is down, and Telus’ cell phone service becomes near unusable because of the extra load. I expect the device I send this from will be offline again in the next few minutes, but I’m willing to be pleasantly surprised.

Have been getting all circuits busy alerts periodically throughout the day.

Fun stuff!

Re: Rogers network outage across Canada hits banks, businesses and consumers

#88

I see a lot of people noting the lack of communication and updates from Rogers. To me it would be shocking if they were providing updates. Canada’s telecommunication monopolies are not known for their customer service and, even worse, they seem to have internal corporate cultures of entitlement and arrogance that drive an “F U” attitude in general when it comes to external communications and accountability. So you wo…

[deleted]

Re: Rogers network outage across Canada hits banks, businesses and consumers

#89

Earlier quoted context omitted.

I have a lot of experience in both places. Americans may think think they do, but I don’t think so. As bad as Comcast and others are in the USA, I have found them to be far more efficient and competitive than Rogers or Bell in Canada. Same for banks in Canada. It’s unbelievable what they do and get away with. And airlines. Rather, Airline. I believe there’s a cultural element here: Canadians are more risk adverse and…

At least the Canadian banks and airlines have international operations. TD has more US than Canadian branches. But Rogers, Bell, Telus? Nobody has heard of them ex-Canada unless they’re an ex-resident with bad memories.

TD Bank (and Scotiabank in Latin America) operate as independent entities outside of Canada -- those American TD Bank branches are branches for a different bank (TD Bank USA). In fact, I believe that TD Bank (Canada) simply acquired a US bank rebranded it. I believe they have basically nothing in common operationally.

Re: Rogers network outage across Canada hits banks, businesses and consumers

#90
post #13

Not a good week for internet infrastructure in Canada. Yukon Territory had essentially no internet for most of this Wednesday after the only fibre was broken.

that, at least, was a very canadian outage caused by a beaver chew

it's hard to build resilient rings of fiber between towns/cities where there is only one linear path (road) for right-of-way that you could economically build the fiber along...

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