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Rogers network outage across Canada hits banks, businesses and consumers

reuters.com

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Re: Rogers network outage across Canada hits banks, businesses and consumers

#51

Post by Johnny555 »

tomComb wrote: post #31

People in other countries probably don't understand just how powerful - and depended upon - the big telecoms are here in Canada. They have no presence outside the country - they are so bloated and inefficient they couldn't compete - but they are omnipresent here. There are lots of people who depend on Rogers for home Internet, home phone, mobile phone, TV, and home security, not to mention business services that cons…

I think people in the USA understand bloated telecoms with monopoly power that means they don't need to compete.

In my neighborhood, I have one effective ISP, that is the cable company (who offers phone+internet+cable), the other is an old-school phone company who offers DSL (with bonded DSL, up to 12mbit). I thought that I could get a slow DSL connection to back up my cable, but no, there's some neighborhood line concentrator that means I can't get DSL at any speed.

So I really have only one ISP to "choose" from. (well, in theory I could get Starlink, but my area is still waitlisted, as is Verizon 5G home internet)

Re: Rogers network outage across Canada hits banks, businesses and consumers

#52

Post by Spoom »

acoard wrote: post #8
Victerius wrote: post #4

Interac is down because Interac uses Rogers' network. Interac's backup network also happens to be with ... Rogers. Canadians across the country can't use debit cards, regardless of their financial institution. Credit and cash only. E-transfers are unavailable. Fun for people trying to pay their bills online. And that's just the financial side of the situation. Millions of people have lost Internet and phone service.…

It's hard to understate the impact of this across all of Canada. As someone who uses Apple Pay for almost every transaction, this underlines the fragility of a "cashless society." Also, around half my team are unable to effectively work today. We all work remote, and half the team's home internet is on Rogers, which is down. Some people are tethering, but people who are also on Rogers for their wireless are out of lu…

Imagine Bell was down too. What then?

I really hope this results in the CRTC starting to allow more competition. I hope, but I'm not optimistic.

Re: Rogers network outage across Canada hits banks, businesses and consumers

#54

Post by betaby »

pigtailgirl wrote: post #10

-- Started to fall to bits around 4:00am EST - got woken up by my phone non-stop glowing as news alerts about abe flooded in - got out of bed to check the news on my laptop - wasn't working - tethered to my phone & checked BGP - AS812 was announcing bogons & dropping peers like it was going out of style - thought maybe they were doing a config update - went back to bed - was incredibly surprised to see it dropped all…

Can you please show bogons learned from AS812? Thanks!

Re: Rogers network outage across Canada hits banks, businesses and consumers

#56

Post by edgefield »

Johnny555 wrote: post #51
tomComb wrote: post #31

People in other countries probably don't understand just how powerful - and depended upon - the big telecoms are here in Canada. They have no presence outside the country - they are so bloated and inefficient they couldn't compete - but they are omnipresent here. There are lots of people who depend on Rogers for home Internet, home phone, mobile phone, TV, and home security, not to mention business services that cons…

I think people in the USA understand bloated telecoms with monopoly power that means they don't need to compete. In my neighborhood, I have one effective ISP, that is the cable company (who offers phone+internet+cable), the other is an old-school phone company who offers DSL (with bonded DSL, up to 12mbit). I thought that I could get a slow DSL connection to back up my cable, but no, there's some neighborhood line co…

Having lived in Canada and the US, with telecom plans with providers in both countries, I think Canada’s telecoms take it to a new level. To give you a sense of how distorted the market is, it was cheaper for me to keep my US Verizon wireless plan than to use Rogers, Fido, etc. when I lived in Canada!

Re: Rogers network outage across Canada hits banks, businesses and consumers

#58

Post by acchow »

Victerius wrote: post #4

Interac is down because Interac uses Rogers' network. Interac's backup network also happens to be with ... Rogers. Canadians across the country can't use debit cards, regardless of their financial institution. Credit and cash only. E-transfers are unavailable. Fun for people trying to pay their bills online. And that's just the financial side of the situation. Millions of people have lost Internet and phone service.…

They have a system-wide outage. How can tech support help in any way?

Re: Rogers network outage across Canada hits banks, businesses and consumers

#59

Post by acchow »

brianpan wrote: post #42
acoard wrote: post #8

Earlier quoted context omitted.

It's hard to understate the impact of this across all of Canada. As someone who uses Apple Pay for almost every transaction, this underlines the fragility of a "cashless society." Also, around half my team are unable to effectively work today. We all work remote, and half the team's home internet is on Rogers, which is down. Some people are tethering, but people who are also on Rogers for their wireless are out of lu…

You don't need an internet connection to use Apple Pay. Unless you mean you didn't use credit cards before, the situation has been the same for the last 20-30 years when we stopped using carbon paper imprints.

The payment terminal still needs internet access to process your Apple Pay transaction

Re: Rogers network outage across Canada hits banks, businesses and consumers

#60

Post by amscanne »

Johnny555 wrote: post #51
tomComb wrote: post #31

People in other countries probably don't understand just how powerful - and depended upon - the big telecoms are here in Canada. They have no presence outside the country - they are so bloated and inefficient they couldn't compete - but they are omnipresent here. There are lots of people who depend on Rogers for home Internet, home phone, mobile phone, TV, and home security, not to mention business services that cons…

I think people in the USA understand bloated telecoms with monopoly power that means they don't need to compete. In my neighborhood, I have one effective ISP, that is the cable company (who offers phone+internet+cable), the other is an old-school phone company who offers DSL (with bonded DSL, up to 12mbit). I thought that I could get a slow DSL connection to back up my cable, but no, there's some neighborhood line co…

I have a lot of experience in both places. Americans may think think they do, but I don’t think so. As bad as Comcast and others are in the USA, I have found them to be far more efficient and competitive than Rogers or Bell in Canada.

Same for banks in Canada. It’s unbelievable what they do and get away with.

And airlines. Rather, Airline.

I believe there’s a cultural element here: Canadians are more risk adverse and place a higher value on “established” companies and brands. This influences consumer behavior and legislation (Canadians don’t seem to care about laws that make it hard or impossible for market entrants).

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