Rogers network outage across Canada hits banks, businesses and consumers

I was hoping there would be a discussion of this here with some inside baseball, but then HN was down.

Interac is down because Interac uses Rogers' network.

Interac's backup network also happens to be with ... Rogers.

Canadians across the country can't use debit cards, regardless of their financial institution. Credit and cash only. E-transfers are unavailable. Fun for people trying to pay their bills online.

And that's just the financial side of the situation. Millions of people have lost Internet and phone service.

Someone on Reddit wrote: "Maybe the worst part is that they have literally no open lines of communication. No twitter posts. All chat options (twitter, IG, FB, web based) are all unresponsive. Can’t call tech support, as the call will fail. Can’t even call billing or general inquires as it’s the same thing. Shit happens, I get it. But to leave your customers completely in the dark? Brutal. Just brutal."

this is quite a significant outage and has been ongoing for over six hours now.

would love to see a tech write up or blog post or even a Twitter hint but there seems to be absolutely zero transparency.

It's hard to understate the impact of this across all of Canada. As someone who uses Apple Pay for almost every transaction, this underlines the fragility of a "cashless society."

Also, around half my team are unable to effectively work today. We all work remote, and half the team's home internet is on Rogers, which is down. Some people are tethering, but people who are also on Rogers for their wireless are out of luck.

I'm not a Rogers customer anymore, but my boss showed me how you can't even login to their account anymore. Their website is down too, just timing out.

Funny, I left Rogers last year and just last night a telemarketer phoned me asking me to return to Rogers. What a sign that I made the right call by politely refusing.

-- Started to fall to bits around 4:00am EST - got woken up by my phone non-stop glowing as news alerts about abe flooded in - got out of bed to check the news on my laptop - wasn't working - tethered to my phone & checked BGP - AS812 was announcing bogons & dropping peers like it was going out of style - thought maybe they were doing a config update - went back to bed - was incredibly surprised to see it dropped all the peers & was sitting dead when I woke up --