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Where to wait for an elevator (2010)

johndcook.com

81–90 of 115 posts

Re: Where to wait for an elevator (2010)

#81
post #8

Might be a bit off-topic… But: The one big question I have with elevator UX is this: why isn’t it possible to deselect a choice? So pressed 10th floor but wanted 11th. There is no way to press button 10 and then button 11 to correct that mistake. Will I ever solve this mystery?

I agree. Should be a "hold the button for 5 seconds to deselect"

Re: Where to wait for an elevator (2010)

#82
post #23
post #12

Earlier quoted context omitted.

Not worth complicating the UX to address such a minor issue.

Minor to you... Introducing a great experience is the job of good UX. Not simply limiting options and saying 'done'. I am sure there are better options to handle this. Seems like no-one has put the effort into it (yet).

Limiting options is exactly the point. Elevators are supposed to be easy to use for the entire population, including the very young, the very old, those with disabilities, those not able to read or write the dominant language, etc.

In these cases, it is simply the best UX to keep everything really simple.

Re: Where to wait for an elevator (2010)

#83
post #63

Earlier quoted context omitted.

This comment right here is an example of thinking like a good designer. No amount of sleek surfaces and cool lighting can beat this.

Leave the button recessed after it's been selected, even if the LED fails (how often does this actually happen?) it's still a visual and tactile indicator. To deselect the floor, simply press in again.

Those buttons are expensive and fail relatively quickly. It's a good idea, though.

Re: Where to wait for an elevator (2010)

#84
post #8

Might be a bit off-topic… But: The one big question I have with elevator UX is this: why isn’t it possible to deselect a choice? So pressed 10th floor but wanted 11th. There is no way to press button 10 and then button 11 to correct that mistake. Will I ever solve this mystery?

Some elevators have this! The one I encountered was, press the button until it starts flashing, release and press again to deselect the floor.

Re: Where to wait for an elevator (2010)

#85
post #8

Might be a bit off-topic… But: The one big question I have with elevator UX is this: why isn’t it possible to deselect a choice? So pressed 10th floor but wanted 11th. There is no way to press button 10 and then button 11 to correct that mistake. Will I ever solve this mystery?

I suspect you are thinking like a lawful-good individual engineer. You are solving a niggle, without considering the human and engineering compromises you would discover if you worked in the industry.

You are perhaps trying to optimise for a one-person elevator trip, rather than thinking of what is the optimum for a repeated game with many concurrent trip players that includes both cooperator players and defector players. An elevator is a common good to its users.

If people could cancel a destination, then there is less incentive for people to have to prethink their destination before getting on the elevator. Leading to more likely to waste concurrent elevator users’ time in the long run?

If you could cancel a destination, defector players could cancel your destination to speed up their trip (with resulting policing and status meta-games etcetera).

Elevators mostly have the lowest-common-denominator for a UI. Where is the incentive for elevator purchasers (building procurement or facilities) to demand an improved UI? Would a manufacturer get any profit by providing an improved UI? Would such a UI be accessible to the blind? Discoverable? Usable? Cleanable? Predictable (e.g. elevator arriving indicators on destination floors)? Safety? Complexity?

There are a huge number of factors to building anything complicated.

Also see https://danluu.com/sounds-easy/ and https://fs.blog/chestertons-fence/ and all of the elevator wiki starting here https://elevation.fandom.com/wiki/Fire_service_mode_(EFS)

Disclaimer: I’m not an elevator engineer. I feel your pain: I want a government department of niggles which catalogues minor complaints and gets them fixed. Although I admit I am pessimistic enough to think it would only end up increasing the total number of niggles due to second-order effects.

Re: Where to wait for an elevator (2010)

#86
post #8

Might be a bit off-topic… But: The one big question I have with elevator UX is this: why isn’t it possible to deselect a choice? So pressed 10th floor but wanted 11th. There is no way to press button 10 and then button 11 to correct that mistake. Will I ever solve this mystery?

In smaller installations (e.g. private homes) this is the functionality provided by some lifts: push once to select, double push to de-select a floor.

In larger/public settings, offering this would be counterproductive, for the reasons listed by sibling comments.

Re: Where to wait for an elevator (2010)

#87
post #76

Earlier quoted context omitted.

Distances are squares, actually square roots of squares, in Euclidian space, so it makes sense to find squares when we deal with distances. An intuitive way to look at it is that square function is the simplest function that goes down until it reaches a minimum, and then back up again. If you want this property, you can expect to find squares somewhere. Distance have this property: if you move in a straight line, the…

> An intuitive way to look at it is that square function is the simplest function that goes down until it reaches a minimum, and then back up again By what measure of simplicity is x^2 simpler than abs(x)? I mean, if you added the caveat “with a continuous derivative”, sure.

By what measure of simplicity is x^2 simpler than abs(x)?

Its description is shorter in English and in most programming languages, mainly because it doesn't have a conditional. (Which is related to it being differentiable everywhere).

Re: Where to wait for an elevator (2010)

#88
post #3

clearly they aren't using "destination dispatch" where the elevator tells you where to wait after you tell it where you want to go. https://en.wikipedia.org/wiki/Destination_dispatch I've only seen this in one building. It was a little weird, but it supposedly is coming soon to more and more elevators.

I live in a building that has this. As a resident - it works. Whoever made this building made a whole lot of mistakes though: - They put this into a building with public spaces (e.g. a doctor's office). - When standing in front of the elevators, nowhere does it say which office is on which floor (it says so in the lobby which you walked by to get to the elevators) - The screens where riders have to select floors auto…

This is such a bad use for touch screens. I worked in a building that installed them on the elevators and it was such a terrible experience. They were properly calibrated capacitive touch screens, but it was still very likely that you wouldn't get the selection you wanted. Humans can't actually aim their fingers that accurately.

Re: Where to wait for an elevator (2010)

#89
post #63

Earlier quoted context omitted.

This comment right here is an example of thinking like a good designer. No amount of sleek surfaces and cool lighting can beat this.

Leave the button recessed after it's been selected, even if the LED fails (how often does this actually happen?) it's still a visual and tactile indicator. To deselect the floor, simply press in again.

Remove the buttons entirely and replace with a QRcode/NFC thing where each rider can vote/unvote where he personally wants to go. This can also work outside before the elevator arrives so a routing system can decide to bundle up a bunch of people going to the same floor in one express elevator. Haven't thought out how the ux would look to keep the wrong people out of that one elevator.

Re: Where to wait for an elevator (2010)

#90
post #8

Might be a bit off-topic… But: The one big question I have with elevator UX is this: why isn’t it possible to deselect a choice? So pressed 10th floor but wanted 11th. There is no way to press button 10 and then button 11 to correct that mistake. Will I ever solve this mystery?

It seems like every lift I've been in in China ( been here for 8 years) has this functionality where if you press the same button in rapid succession about 5 to 15 times, it will depress.
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