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Is the Ride over for Uber?

smartcompany.com.au

211–220 of 304 posts

Re: Is the Ride over for Uber?

#211
post #25

Uber is an example of a company that wants to be a tech company, but (1) really shouldn't (2) kinda lacks the technical leadership to really be one. It feels like the right call, around 2017, was to either: (A) double down and build a platform for every kind of physical multisided marketplace (matching as a service, maps+routing+locations+geofences as a service, physical product ops as a service, etc) Where Amazon we…

Uber crushed themselves in food. As a customer, I would get the wrong food about half the time in NYC even pre-pandemic. I complained and got a refund the first couple of times but then they stopped refunding me when it kept happening. Clearly thought I was fraudulently trying to get meals for free. Thing is, I’ve been a customer since the black car only days. Been Uber VIP for my high rating as a customer. Problem w…

I had the same thing happen with Deliveroo despite being a "volume customer" ordering multiple times per day and providing proof of the wrong orders every time the app asks.

My conclusion is that these services are based on the idea that the customer will "eat" (pun intended) a certain amount of wrong or missing orders. Completely illegal and in breach of card network regulations (I won a chargeback against Uber for the same reason) but the law doesn't apply to big companies.

Re: Is the Ride over for Uber?

#212
Where I live the surge is so frequent and severe, and the wait so long with 2,3,4 cancellations byb drivers half way approaching you, that taxis start looking attractive again.

This is even though they have raised prices, $10.50 flagfall before leaving the curb Saturday night.

It seems all uber has done is handed out a few cheap rides for a while, sucked a heap of money out of the taxi industry, then going to leave us with the taxis, only paying higher prices.

Disruption indeed, but of no to the benefit of the customer, least not in any long term way.

Re: Is the Ride over for Uber?

#213
post #25

Uber is an example of a company that wants to be a tech company, but (1) really shouldn't (2) kinda lacks the technical leadership to really be one. It feels like the right call, around 2017, was to either: (A) double down and build a platform for every kind of physical multisided marketplace (matching as a service, maps+routing+locations+geofences as a service, physical product ops as a service, etc) Where Amazon we…

The way the app performance has deteriorated I thought they already had sacked most of their engineers - it used to be rock solid, now it glitches all the time for me.

Re: Is the Ride over for Uber?

#214
post #90

Earlier quoted context omitted.

I think people don't care about it because at the end of the day all this mind bogglingly complex stuff just exists skim money off a transaction that should ideally be done between two individuals -- a buyer and a seller. Uber is nothing more than a rent-seeking middle man and no one cares about how complicated their rent-seeking activities are behind the curtain. Why can my ISP string up fiber optic all over my city…

Uber facilitates matching and routing and many other things. Don't you think that those features are worthy of paying for them?

Where I live you have to work a full 8 hour shift to be a taxi driver.

So the real benefit of Uber was enabling mums to drop off children at school and then work until time to pick them up again (one example), casual self determining work not available to many in other ways.

I live fairly central, guy around the corner from me is retired, hangs at home picking up the odd job as he feels like, great for him, plus he can control his income relative to impacts to benefits.

Re: Is the Ride over for Uber?

#215

Earlier quoted context omitted.

I love the "small team of focused engineers" trope for apps like uber. It's so easy to blow past that number. Website? That's a team. iPhone app? That's a team. Android? Another team. Data collection and A/B testing platform for all the front ends? Another team. Backend? A team. Infrastructure? Another team. AI solutions for problems like delivery time estimation? Another very expensive team. BI for the executives? Y…

Fairly recently I moved from a company of about 8,000 to a company of 54 or so. At first I wondered how the tiny company got anything done, but they've been around for 30 years so I figured they must have some skill. Now I wonder what the hell all those 8,000 people actually did. Each team you just named is 1-2 people at the current gig.

I have seen how it multiplies out in traditional engineering.

One guy/girl was doing stuff, might be quite a bit, so it's decided it is really needing 2.something people, so they send two more, because you can't have part of a person.

Then they need a manager, and a doc controller and maybe an admin. Then the service people need a manager, and you need a manager of the managers, and they needs an assistant and who knows who else, maybe a HR and next thing know what one person was doing is all of a sudden a ten person team.

And instead of going to just talk to someone in another team, it's no "my manager will confirm with your manager" etc etc

I worked in one place where to send a document to the guy in the next office from me for official review had to go through a document control office in a another country. That was not unusual, apart from being unusually frustrating and time wasting.

Re: Is the Ride over for Uber?

#216

Earlier quoted context omitted.

I work a startup with less than 15 technical employees and have experience at tech companies ranging from 100s to 100s of thousands of employees. Suggesting that one could accomplish or maintain a platform like uber with so few heads is a farce.

A team of 15 probably couldn't. A team of 50-100 probably could maintain something of similar complexity to the core uber app. Copycats exist using many fewer resources.

I suspect you need a minimum sized team for each country, due to localisation associated with language, regulations, tax etc etc.

Re: Is the Ride over for Uber?

#217
post #25

Uber is an example of a company that wants to be a tech company, but (1) really shouldn't (2) kinda lacks the technical leadership to really be one. It feels like the right call, around 2017, was to either: (A) double down and build a platform for every kind of physical multisided marketplace (matching as a service, maps+routing+locations+geofences as a service, physical product ops as a service, etc) Where Amazon we…

No, they have very competent technical people, and, it's not a simple problem to solve. They reached too far, raised to much money, raise too much ire, sang too big a tune. If they had of stayed 'visionary but rational' they'd be doing just fine. And they will probably end up doing just fine in the long run, expectations have to settle down somewhere.

That may be, but they still seem to get continually outsmarted by drivers finding ways to rort the systems.

Re: Is the Ride over for Uber?

#218
post #47

Earlier quoted context omitted.

>They tend to know all their regular customers and area and know exactly how to get there >They will also know if there is bad traffic or an accident closing a major road and adjust wait times and order frequency accordingly. irrelevant in the age of GPS navigation with live traffic (ie. google maps) >where to park, which bell to press etc. while I don't doubt delivery drivers accrue such knowledge over time, I doubt…

> irrelevant in the age of GPS navigation with live traffic (ie. google maps) The confused phone calls I get from delivery drivers just about every time I order begs to differ. And that's assuming they bother to call rather than just leaving my order with the basement apartment or one of my neighbors or in the same address only on Northeast [name] street 8 blocks away rather than Northwest [name] street. These driver…

To make it worse, I have gate code to enter my complex - I have succinct, exact instructions including the gate code and how to navigate to my building. 90% of the time they never even read the instructions, call to ask for a gate code and then take 10 min to find my place.

Re: Is the Ride over for Uber?

#219
post #131

Earlier quoted context omitted.

Nowhere did voz_ say or imply that Uber was simple or easy to replicate. In fact he didn't say anything all about replicating them. What he is speculating about is a hypothetical where Uber itself stops development and just maintains their existing systems.

Maintaining a large system like Uber requires redeveloping a large chunk of it constantly to keep up with the growing demand as the app scales. On top of that, Uber is constantly working of features to maintain regulatory compliance And then there is the need for security teams to ward of hacking attempts and keep the system secure over time

Regulatory compliance is the one I suspect would be the hard one when it comes to switching a company like Uber to maintenance mode with greatly reduced developer staff on their apps and backend code. They would have to deal with regulations changing in areas they are already in, and in area they expanded to might have regulations that aren't just a trivial variation of regulations they have already figured out how to handle elsewhere.

For dealing with growth, there are two kinds of growth to deal with. One is growth within a given metro area that they already serve. The other is growth into new metro areas.

For things like ride scheduling, driver scheduling, routing, and similar they only have to grow their software to handle that in the largest single metro they serve. Multiple metro areas could then be handled by running separate copies of that software in each metro area. That would require an IT staff that would grow as they expanded into different metro areas, but wouldn't increase the number of developers needed to maintain the app and service code.

It would be the things that are shared between multiple metro areas that might need a growing developer staff even in maintenance mode. That would be things like the login system and payment processing. But note that these are things that a bazillion other online companies have to deal with too. It's well known how to do them and there are a ton of libraries and frameworks and services to support that. These are things you get working and then rarely have to touch.

It's the stuff in the first category, dealing with the details of what Uber has to do that isn't something every other online site with a large nationwide user base has to deal with, where the hard problems for such a business lie.

As far as security goes I think the number of developers needed to deal with security goes up much slower than the number of users. It is mostly a function of the amount of code you have, not how many people use it.

So, aside from dealing with regulators, I think a company like Uber could if it wanted go into maintenance mode and greatly cut the number of developers (although not down to the 15 voz_ used in his comment), once they have gotten the parts unique to their kind of business to the point that they can handle the largest single metro area they are in or want to be in, and they have a good enough debugged enough feature set that there isn't room for someone else to come up with a better enough feature set to matter.

This isn't specific to Uber or other taxi-like services. It is that way for nearly any nationwide business where the actual goods or services provided are essentially local.

Re: Is the Ride over for Uber?

#220

Earlier quoted context omitted.

> irrelevant in the age of GPS navigation with live traffic (ie. google maps) The confused phone calls I get from delivery drivers just about every time I order begs to differ. And that's assuming they bother to call rather than just leaving my order with the basement apartment or one of my neighbors or in the same address only on Northeast [name] street 8 blocks away rather than Northwest [name] street. These driver…

To make it worse, I have gate code to enter my complex - I have succinct, exact instructions including the gate code and how to navigate to my building. 90% of the time they never even read the instructions, call to ask for a gate code and then take 10 min to find my place.

I can see that happening pretty easy. Are they looking at their phone, reading instructions as they arrive? No, they're driving. They get to the gate, need a code, hit 'call'. I would do that.

If I lived in a Chinese Puzzle Box I would have to get used to people wanting help to open it. Because they don't actually give a damn about the puzzle box. They just want to drive straight there.

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