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Mattermost – open-source platform for secure collaboration

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Re: Mattermost – open-source platform for secure collaboration

#51
post #3

Earlier quoted context omitted.

> To answer some of the other questions on this thread, no customer logs nor PII get submitted to the 3rd party service that we use, which is called Descartes [...] We pass name and billing address only.

and name and address is not PII?

Name and address of the company purchasing the license, which (in most countries at least) is already published in various business and tax records.

Re: Mattermost – open-source platform for secure collaboration

#52
post #50

Is a piece of horse shit! Notifications are a hot mess. Doesn’t sync between mobile and desktop. Can’t find active conversations.

Sorry to hear about your experience, Mattermost PM here.

Are you open to sharing more about the challenges you saw with notifications? We're always looking for feedback to improve the product experience.

Re: Mattermost – open-source platform for secure collaboration

#53
post #38
post #4

They decided to up their price per user by a significant amount not too long ago... our self-hosted instance suddenly became more expensive than Slack but with an obviously not nearly as polished product as Slack. So we moved over to Zulip because at least they do their own thing, we haven't had any regrets over the switch to Zulip.

I thought Self-Hosted was free to you? What does self-hosted even mean otherwise

Self-hosted is entirely orthogonal to price. Microsoft Exchange and Oracle 21c are both self-hosted, for instance.

Re: Mattermost – open-source platform for secure collaboration

#55
post #4

They decided to up their price per user by a significant amount not too long ago... our self-hosted instance suddenly became more expensive than Slack but with an obviously not nearly as polished product as Slack. So we moved over to Zulip because at least they do their own thing, we haven't had any regrets over the switch to Zulip.

Zulip is really underrated. It's a chat app that doesn't eat your life, but just provides the service of helping you to communicate. It doesn't want to interrupt your workflow. It doesn't try to connect to everything. It makes it easy to organize work conversations and doesn't wish to be the remote work coffee machine. It seems unreal that nowadays, I find solace in a software for finally trying to help me instead of…

My former company adopted Zulip because we were in the cybersecurity space and needed an on-prem solution. When I first saw it I thought "oh god this is going to be awful" - very ugly UI compared to Slack and others. But after getting used to it, I found that the UX is excellent.

For anyone searching around, don't be put off by the lack of "polish" - Zulip has a really good fundamental design.

Re: Mattermost – open-source platform for secure collaboration

#57
post #4

They decided to up their price per user by a significant amount not too long ago... our self-hosted instance suddenly became more expensive than Slack but with an obviously not nearly as polished product as Slack. So we moved over to Zulip because at least they do their own thing, we haven't had any regrets over the switch to Zulip.

We tried Zulip about a year ago. There were loads of things we loved about it - the threading model in particular - but the learning curve was steep for non-technical members and the mobile app lacked a couple of key features (share sheet integration was the big one, from memory). We also looked at Quill, which had a similar threading model but … was bought and then sank without a trace. We ended up on Slack, which i…

What made the learning curve higher for non-technical members on Zulip than it was on Slack? It’s been a few years since I used Zulip, but I don’t feel like it had a particularly different level of complexity.

Re: Mattermost – open-source platform for secure collaboration

#58
Almost four years ago someone raised the issue of multiple mattermost servers in the mobile applications (https://mattermost.atlassian.net/browse/MM-11067).

Two years ago someone on the mattermost team promised the new mobile application would be there by the end of 2021.

Yet in June 2022... you get the gist. Not a fan.

Re: Mattermost – open-source platform for secure collaboration

#59

Almost four years ago someone raised the issue of multiple mattermost servers in the mobile applications ( https://mattermost.atlassian.net/browse/MM-11067 ). Two years ago someone on the mattermost team promised the new mobile application would be there by the end of 2021. Yet in June 2022... you get the gist. Not a fan.

Thanks for your feedback! Mattermost PM here,

We now have multiple Mattermost server support in the mobile apps in Beta! If you're interested to try it out, here's how you can join the Mattermost Mobile app beta program.

The community feedback on the Beta version has thus far being excellent, and helps us improve the user experience before we ship multi-server support as a stable release to everyone :)

[1] https://mattermost.com/blog/mattermost-mobile-app-beta-progr...

Re: Mattermost – open-source platform for secure collaboration

#60

-- FWIW: Interviewed here about a year ago - interview process was by far one of the better ones - their community guy Jason was super super kind & their CEO seems to also be a really good human --

Glad you had a lovely interview experience! :)
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