I already knew Google didnt offer email or telephone support to users, but I pretended to not to care about it.
Now that I'm in to a real problem that needs support (a conflict caused by Google algorithm that does not allow me to use my account), I found out I haven't any option to ask support to Google. It only redirects me to Community Forum, when people already told me they have no solution for my problem.
Let's say it is not acceptable that Google does not provide any form of support. I am pretty pissed about that.
It's not acceptable that Google does not offer support to users
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Re: It's not acceptable that Google does not offer support to users
#2To paraphrase a classic Lily Tomlin punchline:
> "We don't care. We don't have to. We're the Tech Company."
This is why unregulated industries and monopolies are bad.
Re: It's not acceptable that Google does not offer support to users
#3Support has largely been relegated to FAQs, but if your problem is not in the FAQ then you are in trouble. I only have a Google account for using the Play store and don’t have anything important on my account. I assume some algo will flag my account and get it irrecoverably banned with no recourse.
Re: It's not acceptable that Google does not offer support to users
#4To paraphrase a classic Lily Tomlin punchline: > "We don't care. We don't have to. We're the Tech Company." This is why unregulated industries and monopolies are bad.
On the contrary, the phone company (to which the actual quote refers to) was a government-instituted monopoly and far from an unregulated industry.
Re: It's not acceptable that Google does not offer support to users
#5Are you paying them?
Re: It's not acceptable that Google does not offer support to users
#6Are you paying them?
No. But it's not possible to do so.
Given an email lockout, a $100+ incidence support cost would be reasonable. But there might be legal implications there because it's likely their fault the account was (wrongly) locked out. IANAL
Re: It's not acceptable that Google does not offer support to users
#7Are you paying them?
No. But it's not possible to do so. Given an email lockout, a $100+ incidence support cost would be reasonable. But there might be legal implications there because it's likely their fault the account was (wrongly) locked out. IANAL
Looks possible to me: https://workspace.google.com/pricing.html
Though I'm not sure how far up the $$$$ chain you'd need to go, to get good support...
Re: It's not acceptable that Google does not offer support to users
#8They have competitors who provide support. As you said you chose them knowing this was a risk.
Re: It's not acceptable that Google does not offer support to users
#9 > I already knew Google didnt offer email or telephone support