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I should add that this is the only negative experience I've ever had with Linode (in a year of use). Their technical services have been outstanding.
Earlier quoted context omitted.
Can you imagine what would happen if linode failed on deleting nodes? Nobody would trust them with their business. I suspect that the cancellation process is much more untested.
I don't know if I'd NOT trust them because of a node didn't delete for me. I'd just email support and let them know instead of the whole "zomg, my node didn't delete! I'm leaving this crappy host!"
Earlier quoted context omitted.
I don't know if I'd NOT trust them because of a node didn't delete for me. I'd just email support and let them know instead of the whole "zomg, my node didn't delete! I'm leaving this crappy host!"
I think you're not considering that some businesses regularly use the API to spin up new nodes and then shut them down to handle shifting load. I wouldn't know if a node didn't delete until I got billed for it.
I should add that this is the only negative experience I've ever had with Linode (in a year of use). Their technical services have been outstanding.
I understand that its usually the payment service provider that charges for refunds, but in this case if you've been a customer for a year I would expect them to absorb that cost.
I should add that this is the only negative experience I've ever had with Linode (in a year of use). Their technical services have been outstanding.
Clearly, you don't have any instances running in their Fremont datacenter. Hurricane Electric is like an unreliable, abusive alcoholic, and Linode is like a doting battered wife who stays with him because "someday he'll change".
My experience with Linode has been great and they even refunded me some money (I paid for a month for a bunch of servers, canceled after a couple of days) which I was NOT expecting. Linode is VPS, not cloud so I was expecting that the monthly payment is the monthly payment. They ended up prorating all my unused credits and I had 2-3 months that I didn't have to pay anything (spun up a lot of extra servers). So this m…
Just a slight clarification after a quick web search since I was curious - the $5 fee seems to be a refund service fee and not a cancellation fee - so since you were billed for the month, they were charging you $5 to issue the refund, not to necessarily process the cancellation.
Which is just as crappy. Charging a fee to correct their mistake? Horrifying!
Kudos to Linode. They did the right thing. My entire experience with them (now that this has been corrected) has been very positive. I would recommend them to others and will use them again someday.
I would edit my original post to reflect this change, but it's no longer editable.