Live data from Hacker News

We are removing the option to create new subscriptions

mullvad.net

131–140 of 453 posts

Re: We are removing the option to create new subscriptions

#131
post #127

I use this style of writing often, in conjunction with markdown documents. Also, I find that using bullet points helps to visualize the sentences better, especially when used hierarchically.

Did you mean to post in https://news.ycombinator.com/item?id=31808093 ?

Re: We are removing the option to create new subscriptions

#132
post #116

Why are VPNs what people flock to when they think they want privacy? Moreover they kinda break the internet so it's not a scalable solution. It's cool to see a good one selling a privacy message and doing it at level 11, but it seems kinda disingenuous to me to tell users that they're more private because they use a VPN. Private from your current ISP, sure, but not from Mullvad (they're your new ISP, you're just movi…

I'm curious, how does VPNs break the internet? The only angle I can immediately see is the shortage of IPV4s.

Re: We are removing the option to create new subscriptions

#133

If you're familiar with the sizeable benefits of the subscription model for a business you'll recognize this is a big deal.

Are these benefits not eroding? Pressure on subscription models comes from both the public getting herd immunity against the underlying dark pattern and competitors chasing a diminishing supply of people to trick as world + dog has adopted the tactic. In this particular case, with a privacy tailwind, it will be unsurprising if it ends up increasing their sales.

I think saying subscriptions are a dark pattern is going a bit far. In the case where you're offering an ongoing service that requires a cost to service, a subscription model is completely appropriate and in the best interest of both the subscriber and the issuer.

For sure there's some abuse of the model where you're selling something that should be a one-time item, but that's not the case here, and Mullvad is providing an ongoing service (and still billing by month / year / etc. for the service, just without automatic renewals).

Re: We are removing the option to create new subscriptions

#135

For customers who don't go to great length to protect their own privacy when paying (i.e., all subscribers, I assume) Mullvad should persuade them to replace their subscription with the "bill pay" feature of most checking accounts -- maybe even offer tutorials for common banks. I'm not an expert in the implications of a subpoena and if banks get involved, but it seems like it would at least be a way to keep the reven…

Banking is highly national. It does not even work very uniformily in SEPA (Single European Payment Area). Of course there are mandatory SEPA features that every bank in every country must support. But there are other national features which are used in some countries by practically all businesses basically making everything incompatible again.

And of course there are many countries completely outside of SEPA.

Re: We are removing the option to create new subscriptions

#136
post #127

I use this style of writing often, in conjunction with markdown documents. Also, I find that using bullet points helps to visualize the sentences better, especially when used hierarchically.

You might be interested in logseq, a bullet-oriented MD editor: https://logseq.com/

Re: We are removing the option to create new subscriptions

#137
I, personally, care a large amount about convenience. I don't want to think about bills at all. I've been a Mullvad subscriber for years on a PayPal recurring payment. It works so well that I don't even think about it. I just use it.

Having to think about paying a bill every month is really a pain to me. I get the privacy ideals, but the tradeoffs are not ridiculous. I should be able to make a decision about how private I want to be, not have Mullvad decide for me so that they can feel better about themselves.

I will probably move over to Mozilla VPN now, since they will continue to rely on Mullvad for their infrastructure but allow me to pay them in a convenient way. I guess compromises are in order.

Re: We are removing the option to create new subscriptions

#138
post #65

I like this a lot even though my primary reason is unexpected subscription renewal. I started a membership site and tried to use every single thing I would want as a customer. One of the things was a reminder that my yearly membership was about to expire, and by doing nothing this would indeed happen. No automatic renewal (but keeping the account in an inactive state). Confident customers can renew for 3 years with a…

This is a nice approach. Have you considered giving customers the option to turn on automatic renewal? There are certain specific things that I would want always to auto renew (like domain names, hosting related stuff etc) If I ever get round to building a subscription SaaS I might consider “off by default” auto-renewal and leave it to customers to turn it on if want it… though this does add a bit of complexity I gue…

Have considered and have been told many times this is costing me revenue (which I think might be true). But I've never had a customer ask for it. Which is an important signal for me to consider a feature. Online payments are very easy for my target audience (mostly Dutch retail customers) with iDEAL so the benefits of automatic renewal is low.

Re: We are removing the option to create new subscriptions

#139

Earlier quoted context omitted.

It also stops sites you visit from seeing your real IP.

Sure but with fingerprinting that's only a minor nuisance to most advertisers and sites who are tracking you.

But the cast majority of users will not care about fingerprinting by surveillance industry but about illegally Dow loading stuff. And there, VPNs are quite comfy.

Re: We are removing the option to create new subscriptions

#140

I, personally, care a large amount about convenience. I don't want to think about bills at all. I've been a Mullvad subscriber for years on a PayPal recurring payment. It works so well that I don't even think about it. I just use it. Having to think about paying a bill every month is really a pain to me. I get the privacy ideals, but the tradeoffs are not ridiculous. I should be able to make a decision about how priv…

You don't have to pay every month. You can just pay them a lump sum in advance. As far as I understand you can still do this like before.
Post reply on HN