“We have longstanding employee and supplier policies in place to prevent discrimination and conflicts of interest, and we take those seriously.” Isn't adding a superfluous "and we take those seriously" the rhetorical equivalent of pouting? Every time I read this - after an account suspension, for example - the impression I get is that no, they don't really take those things seriously. They're just improvising or leav…
I just switched to hackernews from a Gmail conversation I was having with Google customer support. The chain started when a Google person sent me a follow-up from a chat conversation where the Google support person refused to help me. The follow-up mail said a reply "will come directly to me". I replied and a second emailer replied back to me to "thank you for your understanding". I replied again and yet another Goog…
And if plausible deniability from senior management would just add insult to injury, plausibly, claiming that things are taken seriously when things are obviously being neglected is just gaslighting.