This oppressiveness is not inherent to computers, it's inherent to the people and institutions making use of them. The examples in the article say it all: government bureaucracies, beverage dispensers. They own the computers and impose their own rules on us, rules like deadlines and brand checking. We don't want these rules but they impose it on us all the same. Computers are neutral technology. It's just that we are…
Computers are fine but total computerisation of human society may not be so. That's actually what the article should have explored in my opinion. Computers are neither ruthless nor kind, its controllers, humans, are. So the question then becomes, who controls them and how sophisticated they (the computers) become, and how much they infiltrate our world. A simple thought... should everything that can theoretically be…
If you mean the mental/emotional state necessary for a human to act without regard for consequences of their actions to other people, then computers are not ruthless.
If you just mean acting without consideration of how their their actions will affect people then computers fit this definition of ruthless perfectly by virtue of not being able to consider the consequences of their actions on other people, because we don’t know how to program them to consider how their actions will affect other people.