I actually hate this thing Spotify does. Before they had a way to sorting songs by playcount and it made it easy to find songs youd instantly like. To increase cross sell with underrepresented artists or whatever the strategy is with this UI its quite a detriment when looking for songs you want. If i wanted to discover artists id like to be able to do that myself, not have it be imposed on my search because of the wa…
Well put.
It seems they are trying to optimize for listener time. It makes sense for the free offering as listening time is advertisement time is income.
But for the paid version what they should strive for is costumer satisfaction.
Turns out that's a lot harder to measure and related, but not at all the same as listening time or 'engagement'.
Taking thrice as long and twice as many clicks to get where I want to be increases the engagement metric and my dissatisfaction.