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Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

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Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#151

Post by wb14123 »

Actually something similar happened to me with Namecheap a few days ago. They banned one of my domains without any detailed explanation and refused to recover it. I end up registered the domain again at Cloudflare. Now I see this post, I don't know which company to trust anymore ...

Here is their response when I asked them details:

---

Thank you for your email. We regret any inconveniences you may have experienced.

Please be informed that Namecheap is doing its best in order to reduce any possible misuse of our services. It was noticed that the domain in question was marked as potentially abusive in our system, and we were forced to cancel it based on the result of an internal investigation. Please accept our apologies for the inconvenience caused by this action.

There are two options following which we can resolve the matter:

- Refund the domain to your payment source. - Re-register it for you for free.

Please consider your choice and get back to us with a result.

---

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#152

Post by ipaddr »

doctor_eval wrote: post #112
thaumaturgy wrote: post #83

FWIW I also had a recent experience with Cloudflare "Trust & Safety" and it was my first negative Cloudflare experience, unfortunately. A client-of-a-client had their site reported to CF for malware distribution via Netcraft. I reviewed the site and found nothing unsual-looking. I dug out a month's worth of access logs for the site, carefully filtered them, and then eyeballed all of the tens of thousands of remaining…

Isn’t CloudFlare’s whole schtick about keeping you online? Requiring you to deploy technical means to deal with your domain name being automatically thrown under a bus by their AI seems like the exact opposite of what I’m looking for. Does this only affect free accounts? Do you at least get an account manager for escalation if you pay? Honestly, this whole thing of scaling service abuse handling through AI is a dumps…

His account was free but had many paying client accounts as well.

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#153

Post by ipaddr »

temp8964 wrote: post #108
Nextgrid wrote: post #89

Earlier quoted context omitted.

> What is the alternative though? > The web has turned in to this massive mess where most of us don't have the ability to do anything without having to rely on some ban happy mega corp. That's absolutely not true. You're drinking the HN/startup koolaid if you think everything should be on CloudFlare/AWS/Google/Microsoft/etc and there's no other way. Obviously VCs would love for you to think that but it doesn't make i…

Agree your point. But I think Microsoft doesn’t belong to this group. I never read an auto ban story from Microsoft. And my experience is that you can talk to a human customer service from Microsoft.

Don't run to another big corp for safety. Go small maybe medium.

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#154

Post by teddyh »

yumraj wrote: post #113

Oh for F's sake.. I had moved my domains from Google to CF sometime ago, assuming my emails etc. are protected, and now this. Honest question: What is a good registrar? I used to use Namecheap in the past and have nothing against them. Unfortunately, unlike other things I cannot self-host a registrar. Thoughts? Suggestions? Edit: TBH, I find this wording rather rude "The suspension is permanent and we will not be mak…

> What is a good registrar?

Find a small registrar which still is technically competent to know what they’re doing. Bigger is most assuredly not better when what you want is to actually talk to somebody when things have gone pear-shaped. If possible, find somebody as local as possible.

Disclosure: I work at a small registrar, but you’re not in our target market.

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#155

Post by throwawayforcf »

tyingq wrote: post #150
throwawayforcf wrote: post #138

Earlier quoted context omitted.

My only interaction with cloudflare's "Trust and Safety" team involved reporting a site using their services, and that site hosted a large archive of child pornography [1], for which I provided a sizable chunk of evidence, which would have let them easily verify my claim. All I got back was a canned response that cloudflare is not actually hosting anything and cannot do anything and will forward my complaint to the I…

Maybe report through the IWF? https://www.iwf.org.uk/about-us/how-we-assess-and-remove-con... Cloudflare apparently signed up as a member in August of 2021: https://www.iwf.org.uk/membership/our-members/cloudflare/

Good suggestion. Filed a report with them as well now.

Cloudflare in the meantime gave me another canned response, saying they aren't hosting anything, etc, but at least this time they also included this:

> This email is to confirm that your abuse report to Cloudflare has been received and will be processed shortly.

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#156

Post by ipaddr »

wb14123 wrote: post #151

Actually something similar happened to me with Namecheap a few days ago. They banned one of my domains without any detailed explanation and refused to recover it. I end up registered the domain again at Cloudflare. Now I see this post, I don't know which company to trust anymore ... Here is their response when I asked them details: --- Thank you for your email. We regret any inconveniences you may have experienced. P…

They cancelled and offered to re-register for free? With them?

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#157

Post by miloignis »

eins1234 wrote: post #136
slig wrote: post #114

Earlier quoted context omitted.

Have you seen this thread? https://news.ycombinator.com/item?id=30506581

Nope, thanks for bringing it to my attention. Though not sure who to trust at this point haha... Anyone have other recommendations for where I should keep my domains?

Gandi.net has always lived up to their (literally) no-bullshit reputation for me, and I've pretty much only heard good things about them as a registrar.

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#158

Post by wb14123 »

ipaddr wrote: post #156
wb14123 wrote: post #151

Actually something similar happened to me with Namecheap a few days ago. They banned one of my domains without any detailed explanation and refused to recover it. I end up registered the domain again at Cloudflare. Now I see this post, I don't know which company to trust anymore ... Here is their response when I asked them details: --- Thank you for your email. We regret any inconveniences you may have experienced. P…

They cancelled and offered to re-register for free? With them?

Yes. I actually chose that option at first, since I wanted to recover the domain quickly. But they didn't reply. So I just registered with Cloudflare and got the refund.

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#159

Post by car_analogy »

cfsucks wrote: post #85
TrueGeek wrote: post #57

Earlier quoted context omitted.

I also want to see a Cloudflare post-mortem here. All of my domains are with them. The worse part of OP's story is that they even prevented him from moving the domains to another registar. So if this happens to any of us we're completely locked out of our email.

Which violates their registrar agreements: > Registered Name Holders must be able to transfer their domain name registrations between Registrars (Note that sections 3.7-3.9 do allow registrars to deny transfers, f.e. given "evidence of fraud", but given that they reinstated the domains I doubt they have evidence of fraud.) https://www.icann.org/resources/pages/transfer-policy-2016-0...

Why does a private corporation get to unilaterally decide something is fraud and seize someone's property? Is this what ownership is supposed to be like?

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#160

Post by anfogoat »

yumraj wrote: post #113

Oh for F's sake.. I had moved my domains from Google to CF sometime ago, assuming my emails etc. are protected, and now this. Honest question: What is a good registrar? I used to use Namecheap in the past and have nothing against them. Unfortunately, unlike other things I cannot self-host a registrar. Thoughts? Suggestions? Edit: TBH, I find this wording rather rude "The suspension is permanent and we will not be mak…

> Unfortunately, unlike other things I cannot self-host a registrar

Use .fi domains and you absolutely can. You really don't even need to code, run or host anything either unless you wanted to. Probably goes for some other lesser known ccTLDs too I'd assume.

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