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Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

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Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#111

Post by thaumaturgy »

malikNF wrote: post #84
thaumaturgy wrote: post #83

FWIW I also had a recent experience with Cloudflare "Trust & Safety" and it was my first negative Cloudflare experience, unfortunately. A client-of-a-client had their site reported to CF for malware distribution via Netcraft. I reviewed the site and found nothing unsual-looking. I dug out a month's worth of access logs for the site, carefully filtered them, and then eyeballed all of the tens of thousands of remaining…

>I have to ensure that it's always easy to take anything off of Cloudflare. I love Cloudflare generally, so this is really disappointing. This line pretty much echos my attitude to cf going forward. Come to think of it, not just CF guess its going to apply to every company I deal with going forward. Although it sounds good in theory, wonder how hard it is going to be to apply this on every situation I rely on a 3rd p…

Yeah. CF and kin provide a lot of advantages for cheap, but they are also big consolidations of infrastructure. There are more companies than ever before that can carelessly ruin your day, and they all have more customers than they can handle, and none of them want to staff a support team.

You can burn a lot of productivity trying to make everything completely fail-safe. Building stuff out of today's technology requires deciding which companies you're willing to gamble on and accepting that eventually the odds will catch you.

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#112

Post by doctor_eval »

thaumaturgy wrote: post #83

FWIW I also had a recent experience with Cloudflare "Trust & Safety" and it was my first negative Cloudflare experience, unfortunately. A client-of-a-client had their site reported to CF for malware distribution via Netcraft. I reviewed the site and found nothing unsual-looking. I dug out a month's worth of access logs for the site, carefully filtered them, and then eyeballed all of the tens of thousands of remaining…

Isn’t CloudFlare’s whole schtick about keeping you online? Requiring you to deploy technical means to deal with your domain name being automatically thrown under a bus by their AI seems like the exact opposite of what I’m looking for.

Does this only affect free accounts? Do you at least get an account manager for escalation if you pay?

Honestly, this whole thing of scaling service abuse handling through AI is a dumpster fire.

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#113

Post by yumraj »

Oh for F's sake..

I had moved my domains from Google to CF sometime ago, assuming my emails etc. are protected, and now this.

Honest question: What is a good registrar? I used to use Namecheap in the past and have nothing against them.

Unfortunately, unlike other things I cannot self-host a registrar.

Thoughts? Suggestions?

Edit: TBH, I find this wording rather rude "The suspension is permanent and we will not be making changes on our end." especially for a paid product.

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#114

Post by slig »

eins1234 wrote: post #106

Wow, that's terrible. Thank you for the heads up. Just transferred my domains back to namecheap. While we're all here venting about Cloudflare, is anyone else frustrated about how they lure you in to their CDN product with "free" bandwidth, but then lock behind so many useful features arbitrarily behind what I can only imagine is a thousands of dollars per month enterprise plan? Just look at their cache-purging page…

Have you seen this thread? https://news.ycombinator.com/item?id=30506581

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#115

Post by malikNF »

yumraj wrote: post #113

Oh for F's sake.. I had moved my domains from Google to CF sometime ago, assuming my emails etc. are protected, and now this. Honest question: What is a good registrar? I used to use Namecheap in the past and have nothing against them. Unfortunately, unlike other things I cannot self-host a registrar. Thoughts? Suggestions? Edit: TBH, I find this wording rather rude "The suspension is permanent and we will not be mak…

I should clarify, my account is a free cf account. Only thing I paid for was to extend my domain registration.

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#116

Post by yumraj »

malikNF wrote: post #115
yumraj wrote: post #113

Oh for F's sake.. I had moved my domains from Google to CF sometime ago, assuming my emails etc. are protected, and now this. Honest question: What is a good registrar? I used to use Namecheap in the past and have nothing against them. Unfortunately, unlike other things I cannot self-host a registrar. Thoughts? Suggestions? Edit: TBH, I find this wording rather rude "The suspension is permanent and we will not be mak…

I should clarify, my account is a free cf account. Only thing I paid for was to extend my domain registration.

I too have a free CF account, but I pay them to register my domains. Hence I used "paid product". I don't use other CF features and am using them just for registration purposes.

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#117

Post by 015a »

ntoskrnl wrote: post #66
Avamander wrote: post #17

Earlier quoted context omitted.

> often just a simple mistake More often than not it's not a mistake. Very simply put, fighting abuse is very asymmetrical and a lot of the approaches just even the playfield. They will make you put in more effort for them to put in effort. Unfortunate, but the only way it's sustainable.

> Unfortunate, but the only way it's sustainable. Businesses throughout history have been sustainable without needing to ban people at random with AI. This AI hell is a new phenomenon in the past 10 years and it's purely driven by cost-cutting.

Businesses in the past generally did not have hundreds of millions of people actively using their services 24 hours a day. This was rare even a decade ago.

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#118

Post by ryandrake »

temp8964 wrote: post #108
Nextgrid wrote: post #89

Earlier quoted context omitted.

> What is the alternative though? > The web has turned in to this massive mess where most of us don't have the ability to do anything without having to rely on some ban happy mega corp. That's absolutely not true. You're drinking the HN/startup koolaid if you think everything should be on CloudFlare/AWS/Google/Microsoft/etc and there's no other way. Obviously VCs would love for you to think that but it doesn't make i…

Agree your point. But I think Microsoft doesn’t belong to this group. I never read an auto ban story from Microsoft. And my experience is that you can talk to a human customer service from Microsoft.

There was just an article on HN 2 days ago[1], with duplicates, about Microsoft opaquely locking Minecraft users out of their accounts, with little in the way of acceptable recourse (give Microsoft your phone number and pray).

1: https://news.ycombinator.com/item?id=31551846

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#119

Post by ab-dm »

Ever since CF went public, their support quality has fallen off of a cliff. It's really sad to see as they have a great service, and especially recently have built some amazing stuff. I just don't understand why humans helping humans has become so much of a thing to avoid.

Yes it's tricky, and it doesn't scale well, but that's the price you pay when working with people.

Glad that there was a good outcome, but very sad to see it took getting on Page #1 of HN to be resolved.

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#120

Post by tyingq »

The biggest deal to me is here is no escape hatch. If Cloudflare decides they don't like me, fine. But give me a button-press way to transfer my domain out, immediately, then. No asking, no waiting. You ban me, you crack open that functionality at the exact same time and link to it in your "we don't like you anymore" email.
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