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Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

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Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#41

Post by akersten »

malikNF wrote: post #38

Update: Just received an email from CF. -------------- Hello, With regard to your inquiry, we have restored the domain names in your account to active status. Please allow for normal propagation. You will need to re-add mnf90.com to your account in order to manage it. Our apologies for any inconvenience this may have caused. Kind Regards, Cloudflare Trust & Safety ------------ Not much info lol, but guess its fixed n…

You keep framing this as "how do I make sure I don't get into this situation again," but with the attention this is getting (#6 on HN) and just how bad the issue is (both functionally and PR-wise)... Cloudflare should really do a public post-mortem here. It sounds like it's their fault.

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#42

Post by Veen »

malikNF wrote: post #40
malikNF wrote: post #38

Update: Just received an email from CF. -------------- Hello, With regard to your inquiry, we have restored the domain names in your account to active status. Please allow for normal propagation. You will need to re-add mnf90.com to your account in order to manage it. Our apologies for any inconvenience this may have caused. Kind Regards, Cloudflare Trust & Safety ------------ Not much info lol, but guess its fixed n…

Update 2: ----------------------------- Helo, To clarify the issue, this account was identified in a recent fraud review, however it appears to have been a false positive. We have left a note in this account for future reference. Kind Regards, Cloudflare Trust & Safety

That's really quite worrying. You'd have been screwed without HN, but not everyone has that recourse. How many other domains have been affected by "false positives" announced with a "we've banned you and we aren't telling you why; now fuck off" type email.

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#43

Post by akersten »

Veen wrote: post #42
malikNF wrote: post #40

Earlier quoted context omitted.

Update 2: ----------------------------- Helo, To clarify the issue, this account was identified in a recent fraud review, however it appears to have been a false positive. We have left a note in this account for future reference. Kind Regards, Cloudflare Trust & Safety

That's really quite worrying. You'd have been screwed without HN, but not everyone has that recourse. How many other domains have been affected by "false positives" announced with a "we've banned you and we aren't telling you why; now fuck off" type email.

Not to mention the "don't worry, we've put a sticky note on this account so it won't happen again (to you)" instead of an "oh shit, we need to immediately stop and fix this automated process that is catching legitimate customers and banning them with no recourse."

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#44

Post by malikNF »

akersten wrote: post #41
malikNF wrote: post #38

Update: Just received an email from CF. -------------- Hello, With regard to your inquiry, we have restored the domain names in your account to active status. Please allow for normal propagation. You will need to re-add mnf90.com to your account in order to manage it. Our apologies for any inconvenience this may have caused. Kind Regards, Cloudflare Trust & Safety ------------ Not much info lol, but guess its fixed n…

You keep framing this as "how do I make sure I don't get into this situation again," but with the attention this is getting (#6 on HN) and just how bad the issue is (both functionally and PR-wise)... Cloudflare should really do a public post-mortem here. It sounds like it's their fault.

Sorry, if my post wasn't clear. What I meant by mitigating this issue is, I am going to start looking in to other providers and escape routes if I anger the all mighty AI again.

I too am really interested in figuring out why I(free) and my clients(paid subscriptions) will trust cloudflare. Mistakes happen, but I can't even imagine my situation if HN didn't come to my aid.

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#45

Post by viraptor »

naet wrote: post #35

There is an explanation of what is going on; it might be incomplete, but your account has in some way been flagged for fraud or spam. Maybe someone else is abusing your account, or maybe you have a miss configuration causing this to trigger, but I'd reach out to a service rep. -- I've experienced a near opposite situation: there was a news story about cloudflare providing ddos protection for a number of websites incl…

Sometimes it's worth paying extra to not fund hate. They can offer low prices due to scale, so help someone else reach that scale too. I know I'm paying more but at least I'm not indirectly funding pushing people to suicide.

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#46

Post by malikNF »

Veen wrote: post #42
malikNF wrote: post #40

Earlier quoted context omitted.

Update 2: ----------------------------- Helo, To clarify the issue, this account was identified in a recent fraud review, however it appears to have been a false positive. We have left a note in this account for future reference. Kind Regards, Cloudflare Trust & Safety

That's really quite worrying. You'd have been screwed without HN, but not everyone has that recourse. How many other domains have been affected by "false positives" announced with a "we've banned you and we aren't telling you why; now fuck off" type email.

I agree 100%. And yes, without HN I will be really screwed.

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#47

Post by wyldfire »

dylan604 wrote: post #36
janejeon wrote: post #30

Earlier quoted context omitted.

Yeah, the lack of comma, and the phrase "specifically fraud", are extremely alarming to me. I understand that not all developers are native English speakers, but far more scammers are non-natives than devs are; not to mention, there are likely checks in companies like this to proofread any text before it goes "live".

>to proofread any text before it goes "live". Not on the internet I use. Even the old school newspapers are failing basic grammar things that anyone calling themself an editor would catch. Mainly, because they are not getting edited at all. Reports get entered into a CMS, a publish button is pressed, viola, first to publish! Yay!!! Only, in the rush, basic grade school grammar is non-existent and makes my brain slow…

> Even the old school newspapers are failing basic grammar things that anyone calling themself an editor would catch.

I've seen articles by the AP (!!) that clearly have not gotten enough scrutiny (typos, etc).

> Reports get entered into a CMS, a publish button is pressed, viola, first to publish!

Publishing articles is no time for stringed instruments [1]. Unless maybe you meant it as some kind of fanfare upon publication? :P

[1] https://en.wikipedia.org/wiki/Muphry%27s_law

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#48

Post by akersten »

malikNF wrote: post #44
akersten wrote: post #41

Earlier quoted context omitted.

You keep framing this as "how do I make sure I don't get into this situation again," but with the attention this is getting (#6 on HN) and just how bad the issue is (both functionally and PR-wise)... Cloudflare should really do a public post-mortem here. It sounds like it's their fault.

Sorry, if my post wasn't clear. What I meant by mitigating this issue is, I am going to start looking in to other providers and escape routes if I anger the all mighty AI again. I too am really interested in figuring out why I(free) and my clients(paid subscriptions) will trust cloudflare. Mistakes happen, but I can't even imagine my situation if HN didn't come to my aid.

Yeah, I agree it's totally valid to want to avoid the AI ban hammer. I find myself doing it too - e.g. paying cash at stores I would normally never go to, for fear Mastercard thinks it's fraud. I was just saying that it's an egregious enough error that in your shoes I'd be a lot more upset with CF.

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#49

Post by johnklos »

malikNF wrote: post #40
malikNF wrote: post #38

Update: Just received an email from CF. -------------- Hello, With regard to your inquiry, we have restored the domain names in your account to active status. Please allow for normal propagation. You will need to re-add mnf90.com to your account in order to manage it. Our apologies for any inconvenience this may have caused. Kind Regards, Cloudflare Trust & Safety ------------ Not much info lol, but guess its fixed n…

Update 2: ----------------------------- Helo, To clarify the issue, this account was identified in a recent fraud review, however it appears to have been a false positive. We have left a note in this account for future reference. Kind Regards, Cloudflare Trust & Safety

"fraud review". That's intentionally vague, especially considering how often they simply ignore complaints about clear and unambiguous phishing sites they host.

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#50

Post by viraptor »

pessimizer wrote: post #37
sascha_sl wrote: post #14

I know this sounds very cynical, but there's something funny about a company doing this automated trust and safety with zero recourse spiel while being entirely okay with hosting sites where people are bullied into suicide because we can't just deny service to technically legal websites as a pseudo public utility. Pick a lane.

Good point, but fraud and theft are different than being unpleasant or cruel.

I'd imagine both fall under "trust and safety". And let's not water it down - targeted harassment is not "being unpleasant".
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