Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

news.ycombinator.com

Post reply on HN
Print view View original

31–40 of 199 posts

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#31

Post by actionablefiber »

ncallaway wrote: post #25
heretogetout wrote: post #12

Earlier quoted context omitted.

If malikNF consents, would you share your findings here? It's concerning you can be banned without so much as a brief sentence explaining why.

Didn’t they get exactly a “brief sentence explaining why” in: > Your account violated our terms of service specifically fraud

That's not really an explanation. An explanation would be something like, "we discovered that you (lied about your identity/used your website to organize or commit criminal activity/etcetc.) - literally anything that gives the user enough context to figure out if this was an accident or a misunderstanding and defend themselves.

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#32

Post by cookiengineer »

sascha_sl wrote: post #14

I know this sounds very cynical, but there's something funny about a company doing this automated trust and safety with zero recourse spiel while being entirely okay with hosting sites where people are bullied into suicide because we can't just deny service to technically legal websites as a pseudo public utility. Pick a lane.

^ kinda right, you know.

As long as kiwifarms and others are hosted behind cloudflare, this statement is true.

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#33

Post by viraptor »

janejeon wrote: post #30
herpderperator wrote: post #18

> Your account violated our terms of service specifically fraud. Honestly, this phrase is raising phishing alarm bells in my head, though xxdesmus said it's `likely legitimate`. The punctuation and capitalization is lacking, and really makes it sound... off. Edit: I originally thought this was an email, but upon reading the post again it sounds like a response to OP's support ticket. There's a lot less effort involve…

Yeah, the lack of comma, and the phrase "specifically fraud", are extremely alarming to me. I understand that not all developers are native English speakers, but far more scammers are non-natives than devs are; not to mention, there are likely checks in companies like this to proofread any text before it goes "live".

Meh, it's not like native speakers use perfect grammar. People who learned English properly are actually better at punctuation and spelling than most native speakers in my experience. And the transactional messages often get only as much review as any other PR. There's some signal here, but not much.

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#34

Post by animuchan »

xxdesmus wrote: post #8

Hello, I'm the Head of Trust & Safety. Please forward me the email? This is very likely legitimate and from our team, but I'd like to confirm. justin@ cloudflare.com

This is terrifying, as I've transferred my domains to you some time ago.

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#35

Post by naet »

There is an explanation of what is going on; it might be incomplete, but your account has in some way been flagged for fraud or spam. Maybe someone else is abusing your account, or maybe you have a miss configuration causing this to trigger, but I'd reach out to a service rep.

--

I've experienced a near opposite situation: there was a news story about cloudflare providing ddos protection for a number of websites including the site for "The Proud Boys" (if you haven't heard of them, they're an all male far right american political group fairly well known for their physical fights with various other groups). My client, who was often vocal about politics on their public CEO twitter account, made a statement that if Cloudflare did not end their contract with the proud boys and a couple other unsavory groups then he would find an alternative and move all his current and future projects away from them. So it quickly fell to me to move all his legacy properties off Cloudflare and close out their old account... and while they may have lost him as a future customer, after the pain of trying to find similar levels of service for a similar price I am now recommending Cloudflare to most of my clients over their competitors for ease of use and pricing.

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#36

Post by dylan604 »

janejeon wrote: post #30
herpderperator wrote: post #18

> Your account violated our terms of service specifically fraud. Honestly, this phrase is raising phishing alarm bells in my head, though xxdesmus said it's `likely legitimate`. The punctuation and capitalization is lacking, and really makes it sound... off. Edit: I originally thought this was an email, but upon reading the post again it sounds like a response to OP's support ticket. There's a lot less effort involve…

Yeah, the lack of comma, and the phrase "specifically fraud", are extremely alarming to me. I understand that not all developers are native English speakers, but far more scammers are non-natives than devs are; not to mention, there are likely checks in companies like this to proofread any text before it goes "live".

>to proofread any text before it goes "live".

Not on the internet I use. Even the old school newspapers are failing basic grammar things that anyone calling themself an editor would catch. Mainly, because they are not getting edited at all. Reports get entered into a CMS, a publish button is pressed, viola, first to publish! Yay!!! Only, in the rush, basic grade school grammar is non-existent and makes my brain slow down, and decipher what was meant, and makes me no longer want to keep reading.

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#37

Post by pessimizer »

sascha_sl wrote: post #14

I know this sounds very cynical, but there's something funny about a company doing this automated trust and safety with zero recourse spiel while being entirely okay with hosting sites where people are bullied into suicide because we can't just deny service to technically legal websites as a pseudo public utility. Pick a lane.

Good point, but fraud and theft are different than being unpleasant or cruel.

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#38

Post by malikNF »

Update: Just received an email from CF.

--------------

Hello,

With regard to your inquiry, we have restored the domain names in your account to active status. Please allow for normal propagation. You will need to re-add mnf90.com to your account in order to manage it. Our apologies for any inconvenience this may have caused.

Kind Regards, Cloudflare Trust & Safety

------------

Not much info lol, but guess its fixed now?

Thanks HN for up-voting my post and helping me get the attention of CF. Time to go figure-out how not to get in to this situation again, and a way to mitigate this incase the AI gets angry again. Funniest thing about this is, I wanted my own email because I was afraid of this scenario, getting locked out of everything, what happens if big G or M decide to close my account down?

Again, thanks HN. Really appreciate you folks for helping me get the attention.

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#39

Post by malikNF »

heretogetout wrote: post #12
xxdesmus wrote: post #8

Hello, I'm the Head of Trust & Safety. Please forward me the email? This is very likely legitimate and from our team, but I'd like to confirm. justin@ cloudflare.com

If malikNF consents, would you share your findings here? It's concerning you can be banned without so much as a brief sentence explaining why.

If anyone from CF wants to explain what happened, I give my consent to disclose what exactly went wrong. Provided no personal info is posted.

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#40

Post by malikNF »

malikNF wrote: post #38

Update: Just received an email from CF. -------------- Hello, With regard to your inquiry, we have restored the domain names in your account to active status. Please allow for normal propagation. You will need to re-add mnf90.com to your account in order to manage it. Our apologies for any inconvenience this may have caused. Kind Regards, Cloudflare Trust & Safety ------------ Not much info lol, but guess its fixed n…

Update 2:

-----------------------------

Helo,

To clarify the issue, this account was identified in a recent fraud review, however it appears to have been a false positive. We have left a note in this account for future reference.

Kind Regards, Cloudflare Trust & Safety

Post reply on HN