Hello, I'm the Head of Trust & Safety. Please forward me the email? This is very likely legitimate and from our team, but I'd like to confirm. justin@ cloudflare.com
Will do. Thank you.
Ask HN: Has Cloudflare blocked your domain without explaining what's going on?
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Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?
#12Hello, I'm the Head of Trust & Safety. Please forward me the email? This is very likely legitimate and from our team, but I'd like to confirm. justin@ cloudflare.com
If malikNF consents, would you share your findings here? It's concerning you can be banned without so much as a brief sentence explaining why.
Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?
#13Hello, I'm the Head of Trust & Safety. Please forward me the email? This is very likely legitimate and from our team, but I'd like to confirm. justin@ cloudflare.com
If malikNF consents, would you share your findings here? It's concerning you can be banned without so much as a brief sentence explaining why.
I just forwarded the email to them. I will update what happens once its sorted out. I am hoping this is a mistake on my end, because it would suck so much to move all the stuff from cf, this is pretty much the ONLY issue I have had with them in the last 6ish years of using and recommending them to everyone.
Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?
#14I know this sounds very cynical, but there's something funny about a company doing this automated trust and safety with zero recourse spiel while being entirely okay with hosting sites where people are bullied into suicide because we can't just deny service to technically legal websites as a pseudo public utility.
Pick a lane.
Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?
#15> Like what am I even supposed to do here ? Not meaning to diminish your (quite reasonable) frustration, but is Cloudflare preventing you from transferring your domain somewhere else?
It's pendingdelete, so they're flat up holding it hostage until it's publicly available for anyone to register.
Can you still force a transfer in pendingDelete from another registrar?
Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?
#16This sounds like a phishing expedition to provoke you into rash action. Pause. Take a breath. Don't click anything. Try to contact the company via a safe secondary channel like landline telephone and start by politely verifying if they've contacted you by email for any reason in the recent past. If it really is from Cloudflare then they are trash beneath contempt and you should extricate your interests as fast as hum…
It is actually from cloudflare. When I stopped receiving emails I checked my cf dashboard and figured something was wrong. So I opened a support ticket and someone from their support team closed the ticket and said their safety team will respond to me. Few mins later I got an email from them with the content in the original post.
You're absolutely sure right? You responded by some other means than
clicking a link or hitting reply on an email? Sorry to put my forensic
"fascist hat" on, I know you're not an idiot, but it's so easy to get
into a tunnel vision state of action when your emotions are provoked.
That's what clever account takeovers are worded to do.
If it seriously is Cloudflare then the wording of that email you posted is grotesquely unprofessional.
Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?
#17Did you have any other domains on the account, or shared access with other accounts? I hate how legal has forced every trust & safety team to just blanket reply "You were banned. We won't tell you why. We won't overturn. Go away." It's absolutely impossible to contest without public attention or legal action, and is often just a simple mistake.
> often just a simple mistake
More often than not it's not a mistake.
Very simply put, fighting abuse is very asymmetrical and a lot of the approaches just even the playfield. They will make you put in more effort for them to put in effort.
Unfortunate, but the only way it's sustainable.
Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?
#18> Your account violated our terms of service specifically fraud.
Honestly, this phrase is raising phishing alarm bells in my head, though xxdesmus said it's `likely legitimate`. The punctuation and capitalization is lacking, and really makes it sound... off.
Edit: I originally thought this was an email, but upon reading the post again it sounds like a response to OP's support ticket. There's a lot less effort involved in responding to a support ticket or chat message than the effort involved in writing up email templates, so my point doesn't quite apply here.
Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?
#19"I had heard good things about them on here"
No, you did not hear good things about the biggest man-in-the-middle of the internet on here, and you're about to learn the tough lesson others have: don't trust Cloudflare with sensitive accounts or data.
Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?
#20I had a similar experience transferring a domain I registered with Namecheap to Cloudflare. They did not let me add the domain at all citing similar reason. Perhaps the previous owner of the domain was abusing it.