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Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

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Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#1

Post by malikNF »

I had transferred the domain from Namescheap to cloudflare because I had heard good things about them on here. Everything was working well (Mainly use this domain for my personal emails) and now nothing is working no warnings, nothing.

I contact cloudflare support and they transfer me over to their "Trust & Safety" team.

This is the response I get.

------

` Hello,

Your account violated our terms of service specifically fraud. The suspension is permanent and we will not be making changes on our end.

Regards, Cloudflare Trust & Safety `

-----

What the heck is that supposed to even mean? Has anyone else had any way to deal with this sort of issue? Anyone from cf lurking here who can help me please? This is my personal domain and a lot of my other accounts are attached to this. Like what am I even supposed to do here ?

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#4

Post by nonrandomstring »

This sounds like a phishing expedition to provoke you into rash action. Pause. Take a breath. Don't click anything. Try to contact the company via a safe secondary channel like landline telephone and start by politely verifying if they've contacted you by email for any reason in the recent past.

If it really is from Cloudflare then they are trash beneath contempt and you should extricate your interests as fast as humanly possible.

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#5

Post by malikNF »

nonrandomstring wrote: post #4

This sounds like a phishing expedition to provoke you into rash action. Pause. Take a breath. Don't click anything. Try to contact the company via a safe secondary channel like landline telephone and start by politely verifying if they've contacted you by email for any reason in the recent past. If it really is from Cloudflare then they are trash beneath contempt and you should extricate your interests as fast as hum…

It is actually from cloudflare. When I stopped receiving emails I checked my cf dashboard and figured something was wrong.

So I opened a support ticket and someone from their support team closed the ticket and said their safety team will respond to me.

Few mins later I got an email from them with the content in the original post.

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#7

Post by RainaRelanah »

Did you have any other domains on the account, or shared access with other accounts?

I hate how legal has forced every trust & safety team to just blanket reply "You were banned. We won't tell you why. We won't overturn. Go away." It's absolutely impossible to contest without public attention or legal action, and is often just a simple mistake.

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#9

Post by malikNF »

teraflop wrote: post #6

> Like what am I even supposed to do here ? Not meaning to diminish your (quite reasonable) frustration, but is Cloudflare preventing you from transferring your domain somewhere else?

I think this might be the best solution in this situation, ill wait for a few hours and see if anyone from cf could help me out with this, and if not use a different service provider.

I know @eastdakota mentioned he has a script that gets triggered when someone mentions cloudflare on HN, hopefully this will help resolve this issue.

Re: Ask HN: Has Cloudflare blocked your domain without explaining what's going on?

#10

Post by RainaRelanah »

teraflop wrote: post #6

> Like what am I even supposed to do here ? Not meaning to diminish your (quite reasonable) frustration, but is Cloudflare preventing you from transferring your domain somewhere else?

It's pendingdelete, so they're flat up holding it hostage until it's publicly available for anyone to register.
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