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Tell HN: Microsoft locks migrated Minecraft accounts, requires phone to unlock

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Re: Tell HN: Microsoft locks migrated Minecraft accounts, requires phone to unlock

#71

Post by throwmeaway8 »

convery wrote: post #10

Ye, companies are terrible with accounts. Found out I had made an Apple account in 2010 by getting an email that the security questions had been changed to Chinese. Reset the password to go delete the account but was not allowed to sign in without responding to the (Chinese) security questions. Tried contacting support and asked them to delete the account, from the email registered with them, noting that no one has u…

I had a similar issue. I called them, and they allowed me to delete the account if I provided ownership of the email. I'd recommend calling them, takes a while but it works.

Re: Tell HN: Microsoft locks migrated Minecraft accounts, requires phone to unlock

#72

Post by cmeacham98 »

prepend wrote: post #25

As a parent this is one of my pet peeves as so many services for kids assume/require a phone number. I’m sure it has nothing to do with me getting so much phone spam as to turn off my ringer. Microsoft has been a real jerk with the Minecraft acquisition. It would be so much better for users had notch never sold. They are increasing prices, making it harder to start, removing mod functionality, and basically just all…

As much as I hate to defend Microsoft (and moving Minecraft to MS accounts is annoying and stupid), this isn't true:

> They are increasing prices

Same price as ever: https://www.minecraft.net/en-us/store/minecraft-java-edition

> making it harder to start

Not sure what this is supposed to mean?

> removing mod functionality

The opposite of reality, for example they started releasing java mappings last year

> and basically just all bad stuff

Minecraft is more popular than ever, and other than the MS account stuff recent updates to the game have been positively received. Other conspiracy theories like "Microsoft will get rid of Java Edition and make bedrock the only version!" have not come to pass.

Re: Tell HN: Microsoft locks migrated Minecraft accounts, requires phone to unlock

#73

Post by nathanaldensr »

Due to Microsoft's disgusting behavior regarding forced migrations for children, Minecraft is no longer played in my household. That's really sad, too, since it was one of very few games my entire family enjoyed. It's also the game I have the most hours in.

Good job, Microsoft.

Re: Tell HN: Microsoft locks migrated Minecraft accounts, requires phone to unlock

#74

Post by teraflop »

throwmeaway8 wrote: post #68
teraflop wrote: post #64

Earlier quoted context omitted.

If it makes you feel better, having the transaction ID wouldn't help. I'm in a similar situation except I do have the original PayPal transaction ID, and when I provided it I was told: "Sorry, our system for looking up transaction IDs is currently unavailable. You'll need to provide alternative proof of ownership. No, the original email address associated with the account isn't good enough. No, we won't tell you what…

Mojang's system does not like PayPal transaction IDs and they have issues looking them up. Keep trying over and over, email them from the original email associated. Eventually you'll find an agent who will ignore the Transaction ID entirely and give your account back unless it has a high value in which case you're out of luck.

Well, part of the problem is that they deny that my email address is the correct one, even though I still have the PayPal receipt with that address sitting in my archive.

Re: Tell HN: Microsoft locks migrated Minecraft accounts, requires phone to unlock

#75

Post by shkkmo »

inglor wrote: post #32

Just a developer (for Excel). I don't work on Minecraft or anything related but I'm happy to (try and) escalate this internally in Minecraft and/or identity through the internal channels. You can email me at bgruenbaum@microsoft.com

The community has been complaining about this for months, if they don't know that this is a ubiquitous issue, they have their head in the sand.

Re: Tell HN: Microsoft locks migrated Minecraft accounts, requires phone to unlock

#76

Post by aunty_helen »

PolemicThoughts wrote: post #26

I have a 13 year old minecraft account. I've been unable to migrate it because I don't have the transaction ID. I don't have the email (I wasn't very good at managing an inbox when I was 14), and the bank that it was bought with no longer exists, even if they had more than 7 years of records retention. I told support I can provide government IDs for myself and my father (the name on the card, presumably), but I got t…

If it's any consolation, Microsoft support for their business / enterprise / cloud services are equally as useless.

I've had Azure support point the finger at the sole 3rd party vendor for one of their services only to have it pointed back at them. This didn't get solved until I put everyone and their managers in the same email.

Re: Tell HN: Microsoft locks migrated Minecraft accounts, requires phone to unlock

#77

Post by throwmeaway8 »

teraflop wrote: post #74
throwmeaway8 wrote: post #68

Earlier quoted context omitted.

Mojang's system does not like PayPal transaction IDs and they have issues looking them up. Keep trying over and over, email them from the original email associated. Eventually you'll find an agent who will ignore the Transaction ID entirely and give your account back unless it has a high value in which case you're out of luck.

Well, part of the problem is that they deny that my email address is the correct one, even though I still have the PayPal receipt with that address sitting in my archive.

I've dealt with their support team literal hundreds of times. That sounds about right for them. Could it have been possible that you purchased the game on another email, and used the PayPal email to simply pay for the game? Usually they fail to confirm the trans. ID if it's PayPal, but other than that they should be accurate on the original email, so if they say it's wrong, it's probably wrong. Did you get any emails from Mojang to that email in the past, about password resets, unauthorized migration etc?

Re: Tell HN: Microsoft locks migrated Minecraft accounts, requires phone to unlock

#78

Post by PolemicThoughts »

throwmeaway8 wrote: post #68
teraflop wrote: post #64

Earlier quoted context omitted.

If it makes you feel better, having the transaction ID wouldn't help. I'm in a similar situation except I do have the original PayPal transaction ID, and when I provided it I was told: "Sorry, our system for looking up transaction IDs is currently unavailable. You'll need to provide alternative proof of ownership. No, the original email address associated with the account isn't good enough. No, we won't tell you what…

Mojang's system does not like PayPal transaction IDs and they have issues looking them up. Keep trying over and over, email them from the original email associated. Eventually you'll find an agent who will ignore the Transaction ID entirely and give your account back unless it has a high value in which case you're out of luck.

I thought government ID would be a silver bullet. We have a relatively unique family name, and my father should be an exact first+last match on the transaction, and my ID first name is an exact match for my account name. Should I just open a support ticket every week until I win the support lottery? Sounds like a recipe for irritating the wrong person and getting it manually locked. lol.

Re: Tell HN: Microsoft locks migrated Minecraft accounts, requires phone to unlock

#79

Post by feanaro »

I don't understand requiring a transaction ID to migrate. Is that really a necessity?

I almost certainly don't have the transaction ID (I haven't yet tried to migrate), but I also certainly do not expect that they can require that I supply for a successful migration.

Requiring this is akin to stealing something I bought. Are people okay with Microsoft stealing from them? I'm certainly not.

This sounds like fruitful ground for a class action suit, if true.

Re: Tell HN: Microsoft locks migrated Minecraft accounts, requires phone to unlock

#80

Post by kQq9oHeAz6wLLS »

29athrowaway wrote: post #50

First, Microsoft bought Mojang. Then, they developed new Minecraft games that do not support Linux, unlike the original. Finally, they require a Microsoft account to play. Well, guess what: I am not using Windows, and I am certainly not going to use a Microsoft account. Product managers at Microsoft can go all fuck themselves with a voxel torch.

Up until 1.18.30, you could play Bedrock edition on Linux using mcpelauncher. Sadly, with 1.18.30 MS switched MCPE over to their RenderDragon engine, and the mcpelauncher community has yet to find a stable workaround.
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