I was rather disappointed in Lohr (author of this piece) as he is smart and was around in the 1990s for Solow’s famous quip “We see the computer age everywhere except in the productivity statistics”. In the age of the desktop computer the iPhone would have been a flop (especially in the US’s then-backwards wireless environment). It takes time for people to understand a new capability and for it to reach the point whe…
Recently, with my husband's work, I saw three one-hour meetings turn into over 200 emails because someone doing the work refused to get on the phone and misunderstood the written word. I am skeptical that email is that much more productive for many people.
Now it's been ubiquitous for a while, people now try to deal with the drawbacks.