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The Verge is so bad they have me defending Apple [video]

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Re: The Verge is so bad they have me defending Apple [video]

#22

I have tried to faithfully summarize the video here. If you notice a mistake or omission, please correct me. Rossmann’s main message: “to complain about something that is an option rather than complain about all of the options that are missing misses the forest for the trees”. Key points: 1. For certain repairs, Apple’s repair program has “made availiable the exact same OEM parts and tools that they use” via rental.…

thanks, now I've skimmed the verge piece and read your summary and have to admit: wasn't the main point of the verge that it's absolute ridiculous that the "apple approved"-way of fixing things requires two peli-cases of custom tools. This doesn't scale FOR THEM and one of the main points of criticisim in the verge revolved around that! The whole process is just designed so that in 3-4 years Apple will go to their favorite congress critters and say: "look, noones using this and it's expensive!!!". Then fast-forward to Rossmanns point 3.

Re: The Verge is so bad they have me defending Apple [video]

#24
post #9
post #5

Earlier quoted context omitted.

> Apple didn't go after him because he was "selling parts", they went after him because he was selling laptop and phone batteries with the Apple logo on them Mind if I have a source for this?

https://www.reddit.com/r/apple/comments/9pow06/louis_rossman...

The way I understand it is that the parts get the Apple logo sharpied out permanently, not just for the customs purposes. He's quite open about not being authorised and using parts that come from broken devices or are bought from unofficial sources. I believe I've heard that multiple times in his videos. This issue from the post seems to be 100% on the supplier, and nobody getting the repairs done was getting deceived (as long as he makes that clear to the customers as well)

Re: The Verge is so bad they have me defending Apple [video]

#25
I think issue is that they come from different view points. Rossman runs a company offering these services and he sees issues what they are allowed and can do about repairs. And he has essentially trained and skilled labour to do it.

On other hand Verge look it from consumer standpoint. Who might do one of repair every few years. From that view devices should be much simpler and easier to repair by unskilled owners.

Nothing wrong on either side, but I might go with viewpoint that devices should be easily customer repairable without shipping special tools, with massive deposit.

Re: The Verge is so bad they have me defending Apple [video]

#26
post #6
post #2

I generally don't like "man rants at camera" style videos but I think this is actually really good - I had assumed it would be just complaining about the size/weight/etc of the repair equipment[1], but it was mostly calling out how their reporting makes it sound like the right-to-repair folk are assholes, and how their reporting doesn't actually touch on any of the stuff that isn't repairable. [1] which does seem big…

In the video he explains that the equipment is simply what Apple uses internally, seems reasonable that customers get access to the same equipment and use it if they want or use something cheaper if not.

yeah - it was a reasonable "you're attacking apple providing the same equipment it uses internally, rather than apple not providing [other info/equip that would actually be useful]" argument

Re: The Verge is so bad they have me defending Apple [video]

#27

Louis is doing god's work in right to repair. Hope he succeeds. I wonder what Hunter Thompson would say about Verge today.

Honestly, I miss it when he used to just make technical repair videos. Luckily Northridge Fix[0] fills that gap now.

0.https://youtube.com/c/NorthridgeFix

Re: The Verge is so bad they have me defending Apple [video]

#28

the verge won't miss an opportunity to shoot at Apple they have a preference for microsoft products, if you read them everyday (spoiler: i do), then you'll notice it

Things must have changed in the last year or so then, they were always referred to as iVerge due to their massive Apple bias.

Re: The Verge is so bad they have me defending Apple [video]

#29
post #22

I have tried to faithfully summarize the video here. If you notice a mistake or omission, please correct me. Rossmann’s main message: “to complain about something that is an option rather than complain about all of the options that are missing misses the forest for the trees”. Key points: 1. For certain repairs, Apple’s repair program has “made availiable the exact same OEM parts and tools that they use” via rental.…

thanks, now I've skimmed the verge piece and read your summary and have to admit: wasn't the main point of the verge that it's absolute ridiculous that the "apple approved"-way of fixing things requires two peli-cases of custom tools. This doesn't scale FOR THEM and one of the main points of criticisim in the verge revolved around that! The whole process is just designed so that in 3-4 years Apple will go to their fa…

The article made it seem like Apple is forcing anyone to get these tools, when they are not. The article heavily falls into the exactly that trap.

Re: The Verge is so bad they have me defending Apple [video]

#30
post #22

I have tried to faithfully summarize the video here. If you notice a mistake or omission, please correct me. Rossmann’s main message: “to complain about something that is an option rather than complain about all of the options that are missing misses the forest for the trees”. Key points: 1. For certain repairs, Apple’s repair program has “made availiable the exact same OEM parts and tools that they use” via rental.…

thanks, now I've skimmed the verge piece and read your summary and have to admit: wasn't the main point of the verge that it's absolute ridiculous that the "apple approved"-way of fixing things requires two peli-cases of custom tools. This doesn't scale FOR THEM and one of the main points of criticisim in the verge revolved around that! The whole process is just designed so that in 3-4 years Apple will go to their fa…

It seems very unsurprising to me that Apple internally uses industrial tools and custom jigs and fixtures to repair iPhones. Right? Like, it would be super weird if they used low-cost hand tools.

So is the complaint here that in addition to making the parts available to purchase, and a rental program for the “industrial” gear, they should also have developed a parallel set of low-cost tools and procedures for the hobby/personal market?

I think that’s a red-herring. A home hobbyist would be better off going “great, thanks for the parts, I’m off to pay iFixit for some tools. Oh and now give us schematics and parts for when I work out how to do SMD rework”

(And for pro shops, the price quoted for those pelican cases strikes me as an absolute bargain, if they don’t already have tools they like better)

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