Author here. Working at a tech company as a developer vs working at a non-tech company are very different. These two types of roles were called line vs staff when I took a business school class and I think the differences between these two types of roles have a big impact on what the job is like, even if doing the same type of work. It's a bit confusing because it overlaps with 'staff software engineer' term. I recal…
Still, even customer proximity is not always a useful distinction, and certainly doesn't have to be a static one. I wonder if this industry resists distinctions among people or groups like these due to something at the root of the hacker culture that created it, like a realization/commitment to the idea that the only really worthwhile distinction is the bit.
I'm not sure I buy the dark matter idea. In the US there are only on the order of a few million software developers, you don't have to go very far down a list of FAANG/FAANG-like high paying tech companies to reach on the order of a few hundred thousand US-employed programmers at those firms (~10% of the market, already exceeding ordinary matter's 5% of the universe). Decide on a consistent definition of tech company in general and add in all of the programmers from them and it wouldn't surprise me at all if tech company employees actually exceeded non-tech, though I can see it being the other way too, just not being "vast majority".
As for stories from roles at non-tech places, most are probably told orally (especially to fellow employees at larger companies as cautionary tales of the crazy messes out there that make their own current insanity look pretty sane) but also remember that at any given time like half of the professional market has been in it for less than 5 years (how many of them got into tech-company vs non-tech-company roles?). And remember you may have read stories from them but not realized it because the actual work regardless of line/staff or tech/non-tech company distinction itself for programmers can be so similar, so it's not always clear whether some story on e.g. The Daily WTF is from which (though sometimes it is or you can guess).